IAAP CAP Exam Study Guide
Prerecorded audio clips used to inform the audience about an issue,
product, or service.
Downloadable presentations of webinars. - ✅✅-Podcasts
A credential awarded by a certification body when an individual
demonstrates through an examination process that he or she has acquired
the designated knowledge, skills, and abilities to perform a specific job;
✅✅
independent of a specific class, course, or other educational or training
program. - -Certification
✅✅
A credential awarded by a licensing agency based on predetermined
criteria. - -License
A credential awarded by a training provider, association, or educational
institution based on completion of all requirements for a program of study,
✅✅
including coursework and a test or other performance evaluations. -
-Educational Certificate
A voluntary process by which individuals are evaluated against
✅✅
predetermined standards for knowledge, skills, or competencies --
time-limited credential - -Assessment-Based Professional Certification
Focus is on education/training and demonstrates mastery of intended
✅✅
learning outcomes of a specific class, course, educational program, or
training program. - -Assessment-Based Certificate
Provided to individuals who have attended or participated in classes,
✅✅
courses, other educational or training programs or events -
-Certificate of attendance or participation
,Denotes achievement of specific learning outcomes, tested through
✅✅
something such as a final exam, demonstrating the competencies learned
during a program of study. - -Certificate of completion
✅✅
A group of people, who, through coordinated activities, work to achieve
both individual and collective goals. - -Organization
✅✅
The sharing of symbolic meaning between two or more people. -
-Communication
Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
✅✅-Business Communication
Audio-visual Communications
Computer-based Communications -
✅✅
Messages spread through the organization's communications, possibly
downward, upward, or horizontal - -Formal Communication
Messages sent from management to employees.
✅✅
This type of communication is necessary to clarify goals, share information,
educate, and guide. - -Downward Communications
Messages sent from employees to management.
✅✅
This type of communication often informs management about project
progress and challenges. - -Upward Communications
, ✅✅
Messages traveling from employee to employee, manager to manager, or
executive to executive. - -Horizontal Communications
✅✅
Conversations people have with each other (can be based on speculation,
rumors, or overheard conversations.) - -Informal Communications
✅✅
Anything put on paper, such a memos, letters, manuals, forms, and flyers -
-Written Communication
✅✅
Face-to-face communications, as well as meetings, telephone calls, and
radio broadcasts. - -Oral Communication
Refers both to the (1) physical expressions someone makes while
✅✅
communicating an idea and (2) materials that are visual such as charts,
posters, and diagrams. - -Visual Communications
✅✅
Communication without the use of spoken language, including gestures,
facial expressions, and body positions - -Nonverbal Communication
✅✅
Combines two media such as television or film and narration -
-Audio-Visual Communication
Video conferences, websites, and e-mail - ✅✅-Computer-Based
Communication
The overall context in which a problem or situation is place, viewed, or
✅✅
interpreted. The values, experiences, customs, etc., which someone sues
to evaluate data, communicate ideas, and guide behavior - -Frame of
Reference
The way information is exchanged with others - not just what is said, but
✅✅
how it is said, especially with the tone of voice and facial expressions,
gestures, and body language. - -Interpersonal Communication
, 1. Sender Encodes a Message into Symbols (which can be spoken, written,
visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and
nonverbal cues.
✅✅
3. Receiver Returns the Feedback to the sender by crafting a response that
shows comprehension. - -Communication Model
✅✅
Environmental conditions (such as the noise level or temperature) -
-Physical Noise
✅✅
Anything that makes it difficult for an individual to understand the message
- -Psychological Noise
✅✅
It involves a two-way passage or information, emotion, and intent -
-All Communication is Transactional
Any individuals or groups who have an interest in the company. Interested
✅✅
parties range from employees, to customers, to owners, to members of the
community - -Stakeholders
Deals with how you analyze a situation and use the information. Centers on
self-esteem (how you see yourself), perception (an understanding of
✅✅
yourself and the world), and expectation (a guideline for future decisions) -
-Intrapersonal Communication
Taking a general conclusion or fact and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
✅✅
Specific Conclusion = This is a wasp, therefore it must have a stinger -
-Deductive Reasoning (aka: Top-Down Reasoning)
Taking a specific observation and creating a broad generalization
Prerecorded audio clips used to inform the audience about an issue,
product, or service.
Downloadable presentations of webinars. - ✅✅-Podcasts
A credential awarded by a certification body when an individual
demonstrates through an examination process that he or she has acquired
the designated knowledge, skills, and abilities to perform a specific job;
✅✅
independent of a specific class, course, or other educational or training
program. - -Certification
✅✅
A credential awarded by a licensing agency based on predetermined
criteria. - -License
A credential awarded by a training provider, association, or educational
institution based on completion of all requirements for a program of study,
✅✅
including coursework and a test or other performance evaluations. -
-Educational Certificate
A voluntary process by which individuals are evaluated against
✅✅
predetermined standards for knowledge, skills, or competencies --
time-limited credential - -Assessment-Based Professional Certification
Focus is on education/training and demonstrates mastery of intended
✅✅
learning outcomes of a specific class, course, educational program, or
training program. - -Assessment-Based Certificate
Provided to individuals who have attended or participated in classes,
✅✅
courses, other educational or training programs or events -
-Certificate of attendance or participation
,Denotes achievement of specific learning outcomes, tested through
✅✅
something such as a final exam, demonstrating the competencies learned
during a program of study. - -Certificate of completion
✅✅
A group of people, who, through coordinated activities, work to achieve
both individual and collective goals. - -Organization
✅✅
The sharing of symbolic meaning between two or more people. -
-Communication
Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
✅✅-Business Communication
Audio-visual Communications
Computer-based Communications -
✅✅
Messages spread through the organization's communications, possibly
downward, upward, or horizontal - -Formal Communication
Messages sent from management to employees.
✅✅
This type of communication is necessary to clarify goals, share information,
educate, and guide. - -Downward Communications
Messages sent from employees to management.
✅✅
This type of communication often informs management about project
progress and challenges. - -Upward Communications
, ✅✅
Messages traveling from employee to employee, manager to manager, or
executive to executive. - -Horizontal Communications
✅✅
Conversations people have with each other (can be based on speculation,
rumors, or overheard conversations.) - -Informal Communications
✅✅
Anything put on paper, such a memos, letters, manuals, forms, and flyers -
-Written Communication
✅✅
Face-to-face communications, as well as meetings, telephone calls, and
radio broadcasts. - -Oral Communication
Refers both to the (1) physical expressions someone makes while
✅✅
communicating an idea and (2) materials that are visual such as charts,
posters, and diagrams. - -Visual Communications
✅✅
Communication without the use of spoken language, including gestures,
facial expressions, and body positions - -Nonverbal Communication
✅✅
Combines two media such as television or film and narration -
-Audio-Visual Communication
Video conferences, websites, and e-mail - ✅✅-Computer-Based
Communication
The overall context in which a problem or situation is place, viewed, or
✅✅
interpreted. The values, experiences, customs, etc., which someone sues
to evaluate data, communicate ideas, and guide behavior - -Frame of
Reference
The way information is exchanged with others - not just what is said, but
✅✅
how it is said, especially with the tone of voice and facial expressions,
gestures, and body language. - -Interpersonal Communication
, 1. Sender Encodes a Message into Symbols (which can be spoken, written,
visual, and/or physical) via a Channel.
2. Receiver Decodes the message by working to understand the verbal and
nonverbal cues.
✅✅
3. Receiver Returns the Feedback to the sender by crafting a response that
shows comprehension. - -Communication Model
✅✅
Environmental conditions (such as the noise level or temperature) -
-Physical Noise
✅✅
Anything that makes it difficult for an individual to understand the message
- -Psychological Noise
✅✅
It involves a two-way passage or information, emotion, and intent -
-All Communication is Transactional
Any individuals or groups who have an interest in the company. Interested
✅✅
parties range from employees, to customers, to owners, to members of the
community - -Stakeholders
Deals with how you analyze a situation and use the information. Centers on
self-esteem (how you see yourself), perception (an understanding of
✅✅
yourself and the world), and expectation (a guideline for future decisions) -
-Intrapersonal Communication
Taking a general conclusion or fact and working to a specific conclusion.
Example: General Conclusion = All Wasps have stingers
✅✅
Specific Conclusion = This is a wasp, therefore it must have a stinger -
-Deductive Reasoning (aka: Top-Down Reasoning)
Taking a specific observation and creating a broad generalization
