USPS FINAL EXAM 421 WINDOW CLERK 104 PREP
QUESTIONS & ANSWERS
24-Hour Clock - correct answer- An end-to-end process to ensure
mail is collected, distributed, and delivered. Eight key indicators of the
24-Hour Clock are: Carriers back by 1800 (6PM), Cancel 80% of collection
mail by 2000 (8PM), Process outgoing primary-sort mail by 2300 (11PM),
Process outgoing secondary-sort mail by 2400 (midnight), Clear MMP by
2400, Assign commercial air/FedEx outgoing mail by 0230 (2:30AM),
Process all DPS 2nd pass mail by 0700 (7AM), Dispatch mail on time from
plants to delivery units between the hours of 0400-0900 (4AM to 9AM).
3 P's of Image - correct answer- Personal, Professional, Postal
Anonymous Mail - correct answer- Any mailpiece that bears only
stamps as postage, weighs more than 13 ounces and was not accepted
by an employee at a retail counter.
ASM - correct answer- Administrative Support Manual; contains
procedures and policies for administrative and support functions.
Bait Money Orders - correct answer- Used to aid the Postal
Inspection Service in Postal burglary and robbery investigations. Must be
placed under the largest currency denomination compartment in till
drawer.
,Balloon Price - correct answer- Applies to: Priority Mail packages
addressed for delivery in local area and Zones 1-4 only. Standard Parcels
are applied this price as well. Parcels that weigh less than 20 pounds but
measure more than 84" but no more than 108" in combined length and
girth are charged for a 20-pound parcel.
Bound Printed Matter - correct answer- Sheets must be
permanently-bound by secure fasteners such as staples, spiral binding,
glue or stitching, can weigh up to 15 pounds
BSA - correct answer- Bank Secrecy Act
Caller Service - correct answer- A premium service for people and
companies that need more pickup times than Firm Holdout and/or have
more mail than the largest box in your office will hold daily.
Certificate of Mailing - correct answer- Provides evidence of the date
mail was presented to the Postal Service for mailing. Does not provide a
record of delivery nor insurance coverage.
Certified Mail - correct answer- Provides customers with proof of
mailing and the date and the time the item was delivered or delivery was
attempted. May be combined with domestic FCM and Priority Mail. They
may add Restricted Delivery Service and Return Receipt.
, Change of Address (COA) - correct answer- Records are kept for
these orders 18-months from the end of the month when the change
takes effect.
Collect on Delivery (COD) - correct answer- Used to mail merchandise
for which the mailer has not been paid and have the price of the
merchandise and the cost of postage and handling collected from the
recipient by the Postal Service at the time of delivery. May be used with
Priority Mail Express, FCM, Priority Mail, Standard Post and Packages
Services.
Customer Experience Essentials - correct answer- Starts with four
principles: Telephone Courtesy, It Begins with a Smile, Delivery Done
Right, We Value Your Business.
Declared HAZMAT - correct answer- Mail that is properly packaged,
marked and declared by mail, and which is properly accepted by the
Postal Service in accordance with the DMM, and Publication 52
Dimensional Weight Pricing - correct answer- Applies to Priority Mail
packages that are more than one cubic foot (1728 cubic inches) and are
destined for Zones 5-8. Maximum size for mailing a Priority Mail item is
108" combined length and girth.
Direct Service Money Order - correct answer- (Pink) Used for
international service, maximum amount is determined by each country,
QUESTIONS & ANSWERS
24-Hour Clock - correct answer- An end-to-end process to ensure
mail is collected, distributed, and delivered. Eight key indicators of the
24-Hour Clock are: Carriers back by 1800 (6PM), Cancel 80% of collection
mail by 2000 (8PM), Process outgoing primary-sort mail by 2300 (11PM),
Process outgoing secondary-sort mail by 2400 (midnight), Clear MMP by
2400, Assign commercial air/FedEx outgoing mail by 0230 (2:30AM),
Process all DPS 2nd pass mail by 0700 (7AM), Dispatch mail on time from
plants to delivery units between the hours of 0400-0900 (4AM to 9AM).
3 P's of Image - correct answer- Personal, Professional, Postal
Anonymous Mail - correct answer- Any mailpiece that bears only
stamps as postage, weighs more than 13 ounces and was not accepted
by an employee at a retail counter.
ASM - correct answer- Administrative Support Manual; contains
procedures and policies for administrative and support functions.
Bait Money Orders - correct answer- Used to aid the Postal
Inspection Service in Postal burglary and robbery investigations. Must be
placed under the largest currency denomination compartment in till
drawer.
,Balloon Price - correct answer- Applies to: Priority Mail packages
addressed for delivery in local area and Zones 1-4 only. Standard Parcels
are applied this price as well. Parcels that weigh less than 20 pounds but
measure more than 84" but no more than 108" in combined length and
girth are charged for a 20-pound parcel.
Bound Printed Matter - correct answer- Sheets must be
permanently-bound by secure fasteners such as staples, spiral binding,
glue or stitching, can weigh up to 15 pounds
BSA - correct answer- Bank Secrecy Act
Caller Service - correct answer- A premium service for people and
companies that need more pickup times than Firm Holdout and/or have
more mail than the largest box in your office will hold daily.
Certificate of Mailing - correct answer- Provides evidence of the date
mail was presented to the Postal Service for mailing. Does not provide a
record of delivery nor insurance coverage.
Certified Mail - correct answer- Provides customers with proof of
mailing and the date and the time the item was delivered or delivery was
attempted. May be combined with domestic FCM and Priority Mail. They
may add Restricted Delivery Service and Return Receipt.
, Change of Address (COA) - correct answer- Records are kept for
these orders 18-months from the end of the month when the change
takes effect.
Collect on Delivery (COD) - correct answer- Used to mail merchandise
for which the mailer has not been paid and have the price of the
merchandise and the cost of postage and handling collected from the
recipient by the Postal Service at the time of delivery. May be used with
Priority Mail Express, FCM, Priority Mail, Standard Post and Packages
Services.
Customer Experience Essentials - correct answer- Starts with four
principles: Telephone Courtesy, It Begins with a Smile, Delivery Done
Right, We Value Your Business.
Declared HAZMAT - correct answer- Mail that is properly packaged,
marked and declared by mail, and which is properly accepted by the
Postal Service in accordance with the DMM, and Publication 52
Dimensional Weight Pricing - correct answer- Applies to Priority Mail
packages that are more than one cubic foot (1728 cubic inches) and are
destined for Zones 5-8. Maximum size for mailing a Priority Mail item is
108" combined length and girth.
Direct Service Money Order - correct answer- (Pink) Used for
international service, maximum amount is determined by each country,
