Healthcare Quality Management Exam 1
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Who are the three groups affected by healthcare quality? - CORRECT ANSWER -
Purchasers, Providers, & Consumers
Diagnostic or therapeutic interventions conducted primarily to safeguard the provider against
malpractice liability is called - CORRECT ANSWER -Defensive Medicine
Which of the following statement is untrue? - CORRECT ANSWER -Quality must
constantly be managed and occasionally improved.
Best possible care should be provided to everyone. - CORRECT ANSWER -Equity
Care intended to help patients should not harm them. - CORRECT ANSWER -Safety
Care should be based on scientific knowledge provided to those who will benefit. - CORRECT
ANSWER -Effectiveness
Care should be promptly performed. - CORRECT ANSWER -Timelessness
Care should be respectful & responsive to patient preference, needs, & values - CORRECT
ANSWER -Patient Centered
Waste should be avoided. - CORRECT ANSWER -Effeciency
Associated with the quality trilogy: planning, control, improvement - CORRECT
ANSWER -Juran
, Emphasized importance of involvement of all members of organization. - CORRECT
ANSWER -Ishikawa
Combined science of quality with practical application - CORRECT ANSWER -Juran
Engineer who incorporated science of quality into Japanese culture - CORRECT
ANSWER -Ishikawa
Made measurement & control of processes variation a key element in quality management -
CORRECT ANSWER -Deming
Referred to as the father of of statistical quality control - CORRECT ANSWER -Shewart
Management consultant who transformed industrial thinking about quality control. - CORRECT
ANSWER -Deming
Used statistical methods to increase variation in the manufacturing process - CORRECT
ANSWER -Shewart
Perceived degree of excellence - CORRECT ANSWER -Quality
Tentative measure that describes the worth of a service - CORRECT ANSWER -Value
Measurable capability of a process, procedure, or service to perform it's intended function. -
CORRECT ANSWER -Reliability
Operational techniques and activities used to fulfill quality requirements. - CORRECT
ANSWER -Quality control
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Who are the three groups affected by healthcare quality? - CORRECT ANSWER -
Purchasers, Providers, & Consumers
Diagnostic or therapeutic interventions conducted primarily to safeguard the provider against
malpractice liability is called - CORRECT ANSWER -Defensive Medicine
Which of the following statement is untrue? - CORRECT ANSWER -Quality must
constantly be managed and occasionally improved.
Best possible care should be provided to everyone. - CORRECT ANSWER -Equity
Care intended to help patients should not harm them. - CORRECT ANSWER -Safety
Care should be based on scientific knowledge provided to those who will benefit. - CORRECT
ANSWER -Effectiveness
Care should be promptly performed. - CORRECT ANSWER -Timelessness
Care should be respectful & responsive to patient preference, needs, & values - CORRECT
ANSWER -Patient Centered
Waste should be avoided. - CORRECT ANSWER -Effeciency
Associated with the quality trilogy: planning, control, improvement - CORRECT
ANSWER -Juran
, Emphasized importance of involvement of all members of organization. - CORRECT
ANSWER -Ishikawa
Combined science of quality with practical application - CORRECT ANSWER -Juran
Engineer who incorporated science of quality into Japanese culture - CORRECT
ANSWER -Ishikawa
Made measurement & control of processes variation a key element in quality management -
CORRECT ANSWER -Deming
Referred to as the father of of statistical quality control - CORRECT ANSWER -Shewart
Management consultant who transformed industrial thinking about quality control. - CORRECT
ANSWER -Deming
Used statistical methods to increase variation in the manufacturing process - CORRECT
ANSWER -Shewart
Perceived degree of excellence - CORRECT ANSWER -Quality
Tentative measure that describes the worth of a service - CORRECT ANSWER -Value
Measurable capability of a process, procedure, or service to perform it's intended function. -
CORRECT ANSWER -Reliability
Operational techniques and activities used to fulfill quality requirements. - CORRECT
ANSWER -Quality control
