Bus 410 UPDATED ACTUAL Exam
Questions and CORRECT Answers
Identify and define the four functions of managers? - CORRECT ANSWER -o Planning-
Choose appropriate organizational goals and courses of action to best achieve those goals
o Organizing- Establish task and authority
o Leading
o Controlling
Explain what is organizational behavior and why it matters in the organizational context? -
CORRECT ANSWER -o The area of management that studies the impact that individuals,
groups and structure have on behavior within the organization
o Apply this knowledge toward improving organizational effectiveness. Survive
o Helps- productivity, customer satisfaction, improvements in competitiveness
Explain what are the different social sciences that influence the study of organizational behavior
and how they influence it? - CORRECT ANSWER -o Pyschology(mind/human behavior),
Sociology, Anthropology( origins, cultural development), Political Science and Communication
Describe the 3 different ways presented in class to evaluate effectiveness. - CORRECT
ANSWER -o Describe the 3 different ways presented in class to evaluate effectiveness.
• Goal Approach (oldest)
• Emphasizes goal achievement
• Problems
o Contradicting goals
o Getting consensus on goals
o Difficulty in measuring intangible outputs
• Systems Approach
• Emphasizes on survivability
• Focus is on how well internal and external components work together
, • Stakeholder Approach
• Emphasizes satisfying interests of different organizational stakeholders
• Problems
o Incompatibility between expectations of stakeholders
o Effectiveness depends on satisfying the most powerful and their coalitions
Please identify and describe the general factors that influence behavior. - CORRECT
ANSWER -o Attitudes toward behavior, subjective norms, perceived efficacy →behavior
intentions →Behavior
Define what is culture. - CORRECT ANSWER -o Represents the dominant behavioral
patterns, values and ideas of a group of people.
o Provides a framework to organize thoughts, emotions and behaviors
• Teaches how to think
• Conditions to feel
• Instructs how to act
Identify and define the five cultural dimensions used by Hofstede. - CORRECT
ANSWER -o Power Distance- extent to which less powerful members of organizations in
a country accept that power is distributed unequally
o Collectivism/Individualism-
• Coll-preference for a highly-knit framework in which families take care of all members
• Ind-individuals have a preference for a loosely-knit social framework
o Masculinitiy/Femininity-
• Mas-preference in society for achievement, heroism, assertiveness and material rewards of
success
• Fem-preference for cooperation, modesty, caring and quality of life
o Uncertainty Avoidance-the degree to which people are comfortable with ambiguous situations
and with the inability to predict future events with accuracy
o Short/Long Term Orientation-
Questions and CORRECT Answers
Identify and define the four functions of managers? - CORRECT ANSWER -o Planning-
Choose appropriate organizational goals and courses of action to best achieve those goals
o Organizing- Establish task and authority
o Leading
o Controlling
Explain what is organizational behavior and why it matters in the organizational context? -
CORRECT ANSWER -o The area of management that studies the impact that individuals,
groups and structure have on behavior within the organization
o Apply this knowledge toward improving organizational effectiveness. Survive
o Helps- productivity, customer satisfaction, improvements in competitiveness
Explain what are the different social sciences that influence the study of organizational behavior
and how they influence it? - CORRECT ANSWER -o Pyschology(mind/human behavior),
Sociology, Anthropology( origins, cultural development), Political Science and Communication
Describe the 3 different ways presented in class to evaluate effectiveness. - CORRECT
ANSWER -o Describe the 3 different ways presented in class to evaluate effectiveness.
• Goal Approach (oldest)
• Emphasizes goal achievement
• Problems
o Contradicting goals
o Getting consensus on goals
o Difficulty in measuring intangible outputs
• Systems Approach
• Emphasizes on survivability
• Focus is on how well internal and external components work together
, • Stakeholder Approach
• Emphasizes satisfying interests of different organizational stakeholders
• Problems
o Incompatibility between expectations of stakeholders
o Effectiveness depends on satisfying the most powerful and their coalitions
Please identify and describe the general factors that influence behavior. - CORRECT
ANSWER -o Attitudes toward behavior, subjective norms, perceived efficacy →behavior
intentions →Behavior
Define what is culture. - CORRECT ANSWER -o Represents the dominant behavioral
patterns, values and ideas of a group of people.
o Provides a framework to organize thoughts, emotions and behaviors
• Teaches how to think
• Conditions to feel
• Instructs how to act
Identify and define the five cultural dimensions used by Hofstede. - CORRECT
ANSWER -o Power Distance- extent to which less powerful members of organizations in
a country accept that power is distributed unequally
o Collectivism/Individualism-
• Coll-preference for a highly-knit framework in which families take care of all members
• Ind-individuals have a preference for a loosely-knit social framework
o Masculinitiy/Femininity-
• Mas-preference in society for achievement, heroism, assertiveness and material rewards of
success
• Fem-preference for cooperation, modesty, caring and quality of life
o Uncertainty Avoidance-the degree to which people are comfortable with ambiguous situations
and with the inability to predict future events with accuracy
o Short/Long Term Orientation-
