Bus 410 Exam 2 Study Guide UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Based on the "followership" article from class (p. 3), what did the authors' survey discover is a
disconnect between what organizations (leaders) want from employees/followers and what
employees think the leaders want? Specify 2 things at the bottom of the list and 2 things at the
top of the list. - CORRECT ANSWER -• Followers are locked in their traditional ways of
working and leaders are seeking progressive definitions.
• Top of the list: Job skills, dependability, and cooperations
• Bottom of the list: Enthusiasm, creativity, and flexibility
According to Oren Harari's article, what are the three secrets to "empowering" your people. -
CORRECT ANSWER -1. Coach, don't micromanage.
2. Train your people to take over your job, then find a new way to add value.
3. Your goal is to liberate people, free them from the organizational constraints
How are the best followers really like leaders? - CORRECT ANSWER -• They are more
interested in the process of the venture than personal agendas
• Good followers are not mechanic, they are energetic and creative
Explain empowerment from a contingency perspective (see slides). State 2 of the 5
contingencies/questions that leaders should consider before deciding how much to empower their
employees. For each one, indicate what condition should be related to more empowerment -
CORRECT ANSWER -1. What is our business strategy?
a. High service differentiation
2. How loyal are our customers?
. Long term relationships
3. How complex are our activities?
4. How predictable is the environment?
. Many surprises
, 5. What type of people do we employ?
. High skill, high growth
Describe the 6 steps of delegation. Be able to give specific examples of each step (i.e., given a
scenario) or be able to come up with a scenario with specific examples. - CORRECT
ANSWER -1. Explain why the job is important.
a. "We're counting on you"
2. Define the results expected. Don't tell how to do it, just what the expectations are.
. "You're expected to be on time to work"
3. Define authority
. "You can't drive the forklift, but he will help you"
4. Agree on deadlines
. "When do YOU think this can be done?"
5. Ask for feedback (make sure employee understands)
. "How does that sound to you?"
6. Set up controls (Status checks)
. "Let's have a weekly meeting to track progress."
What is the basic premise(s) of SFPs? In other words, explain what SFPs are. - CORRECT
ANSWER -• A person's expectations of another person has influence. Expectations
become reality.
• If a manager expects his employees to act like slackers, the manager will treat them in such a
way that gets them to react like slackers. Expectations turn into reality.
Explain a "bank run" from a SFP perspective. - CORRECT ANSWER -• A bank run is a
large number of people who go to a bank to withdraw their money, causing the bank to crash. By
being afraid of something and reacting, they actually cause the thing they are afraid of.
Describe/define the Pygmalion effect. Give an example of the Pygmalion effect from research
studies or from your own experience/observation. - CORRECT ANSWER -• Higher
ACTUAL Exam Questions and CORRECT
Answers
Based on the "followership" article from class (p. 3), what did the authors' survey discover is a
disconnect between what organizations (leaders) want from employees/followers and what
employees think the leaders want? Specify 2 things at the bottom of the list and 2 things at the
top of the list. - CORRECT ANSWER -• Followers are locked in their traditional ways of
working and leaders are seeking progressive definitions.
• Top of the list: Job skills, dependability, and cooperations
• Bottom of the list: Enthusiasm, creativity, and flexibility
According to Oren Harari's article, what are the three secrets to "empowering" your people. -
CORRECT ANSWER -1. Coach, don't micromanage.
2. Train your people to take over your job, then find a new way to add value.
3. Your goal is to liberate people, free them from the organizational constraints
How are the best followers really like leaders? - CORRECT ANSWER -• They are more
interested in the process of the venture than personal agendas
• Good followers are not mechanic, they are energetic and creative
Explain empowerment from a contingency perspective (see slides). State 2 of the 5
contingencies/questions that leaders should consider before deciding how much to empower their
employees. For each one, indicate what condition should be related to more empowerment -
CORRECT ANSWER -1. What is our business strategy?
a. High service differentiation
2. How loyal are our customers?
. Long term relationships
3. How complex are our activities?
4. How predictable is the environment?
. Many surprises
, 5. What type of people do we employ?
. High skill, high growth
Describe the 6 steps of delegation. Be able to give specific examples of each step (i.e., given a
scenario) or be able to come up with a scenario with specific examples. - CORRECT
ANSWER -1. Explain why the job is important.
a. "We're counting on you"
2. Define the results expected. Don't tell how to do it, just what the expectations are.
. "You're expected to be on time to work"
3. Define authority
. "You can't drive the forklift, but he will help you"
4. Agree on deadlines
. "When do YOU think this can be done?"
5. Ask for feedback (make sure employee understands)
. "How does that sound to you?"
6. Set up controls (Status checks)
. "Let's have a weekly meeting to track progress."
What is the basic premise(s) of SFPs? In other words, explain what SFPs are. - CORRECT
ANSWER -• A person's expectations of another person has influence. Expectations
become reality.
• If a manager expects his employees to act like slackers, the manager will treat them in such a
way that gets them to react like slackers. Expectations turn into reality.
Explain a "bank run" from a SFP perspective. - CORRECT ANSWER -• A bank run is a
large number of people who go to a bank to withdraw their money, causing the bank to crash. By
being afraid of something and reacting, they actually cause the thing they are afraid of.
Describe/define the Pygmalion effect. Give an example of the Pygmalion effect from research
studies or from your own experience/observation. - CORRECT ANSWER -• Higher
