GUEST SERVICES GOLD EXAM WITH ALL CORRECT & 100% VERIFIED ANSWERS|ALREADY GRADED A+

GUEST SERVICES GOLD EXAM WITH ALL CORRECT
& 100% VERIFIED ANSWERS|ALREADY GRADED A+
RECOVERY ✔Correct answer-TURN IT AROUND

PERSONALIZATION ✔Correct answer-PROVIDE PERSONAL EXPERIENCE

KNOWLEDGE ✔Correct answer-BE IN THE KNOW

PASSION ✔Correct answer-INSPIRE OTHERS

COMMITMENT ✔Correct answer-BE ALL IN

INCLUSION ✔Correct answer-INCLUDE EVERYONE

PERSONALITY ✔Correct answer-BE YOURSELF

GUEST RECOVERY ✔Correct answer-TAKING A SERVICE AND TURNING IT AROUND TOCREATE A
POSITIVE OUTCOME THAT STRENGTHENS THE RELATIONSHIP WITH THE GUEST.

EXCELLENT SERVICE ✔Correct answer-OUR PROPERTY SHOULD BE CONCERNED ABOUT THE TYPES
OF STORIES OUR GUEST SHARE WITH FAMILY AND FRIENDS BECAUSE EXCELLENT SERVICE WILL
BRING IN MORE BUSINESS THAN ANY MARKETING TOOL, WHILE POOR SERVICE WILL RESUL T IN
LOST REVENUE

SEAMLESS ✔Correct answer-PROVIDING SEAMLESS GUEST SERVICE MEANS BEING COMMITTED TO
WORKING AS A TEAM

IMPORTANT ✔Correct answer-TREAT A GUEST AS AN IMPORTANT VISITOR

VALUED ✔Correct answer-MAKE GUEST FEEL VALUED

RESPECTED ✔Correct answer-PROVIDE FOR MY NEEDS WITH DIGNITY AND RESPECT

SPECIAL ✔Correct answer-MAKE GUEST FEEL SPECIAL THROUGHOUT THEIR STAY

____________ AND ACTIVELY LISTEN ✔Correct answer-SMILE

MAKE GUEST FEEL ✔Correct answer-SPECIAL

TREAT GUEST AS ___________ ✔Correct answer-INDIVIDUALS

MEET GUEST___________________ ✔Correct answer-EXPECTATIONS

REMEMBER, PERSONAL ______ COUNTS. ✔Correct answer-APPERANCE

WEAR YOUR __________ __________ ✔Correct answer-NAME TAG

, BE __________________ AT ALL TIMES ✔Correct answer-POLITE

THE 4TH REASON GUEST NEVER RETURN TO YOUR PROPERTY ✔Correct answer-NEVER RETURN TO
YOUR CITY

THE 3RD REASON GUEST NEVER RETURN TO YOUR PROPERTY ✔Correct answer-LIKE TO STAY AT A
DIFFERENT LOCATION

THE 2ND REASON GUEST NEVER RETURN TO YOUR PROPERTY ✔Correct answer-PREFER THE
COMPETITION

THE NUMBER 1 REASON GUEST NEVER RETURN TO YOUR PROPERTY ✔Correct answer-THEY WERE
DISSATISFIED WITH GUEST SERVICES

IF YOU CAN'T IMMEDIATELY FIND AN ANSWER TO THE QUESTION, ASK GUEST HOW TO CONTACT
THEM WITH THE INFORMATION. ✔Correct answer-FORMULA FOR KNOWLEDGE

CAREFULLY LISTEN TO THE GUEST'S EXPLANATION OF THE SITUATION BEFORE REACTING. ✔Correct
answer-FORMULA FOR RECOVERY

LOOK FOR OPPORTUNITIES TO CREATE UNIQUE EXPERIENCES ✔Correct answer-FORMULA FOR
PERSONALIZATION

USING EMPATHY, APOLOGIZE FOR THE INCONVENIENCE AND DISTURBANCE TO THE GUEST'S
EXPERIENCE ✔Correct answer-FORMULA FOR RECOVERY

USE THE INFORMATION AT YOUR DISPOSAL AND YOUR OWN OBSERVATIONS TO GET TO KNOW YOUR
GUEST ✔Correct answer-FORMULA FOR PERSONALIZATION

ENLIST THE HELP OF YOUR CO WORKERS ✔Correct answer-FORMULA FOR KNOWLEDGE

RESPECT AND VALUE ALL OF THE PROPERTY'S GUEST ✔Correct answer-FORMULA FOR INCLUSION

EXPLAIN THE CAUSE OF THE PROBLEM AND ACT QUICKLY TO PROVIDE A SATISFACTORY SOLUTION
✔Correct answer-FORMULA FOR RECOVERY

OFFER SOMETHING THAT IS TRULY OF VALUE TO THE GUEST ✔Correct answer-FORMULA FOR
RECOVERY

UNDERSTAND YOUR ROLE IN GUEST SERVICE ✔Correct answer-FORMULA FOR COMMITMENT

HAVE A THOROUGH KNOWLEDGE OF THE ACCESSIBLE FACILITIES AND SERVICES YOUR PROPERTY
OFFERS ✔Correct answer-FORMULA FOR INCLUSION

APPROACH EVERY SITUATION AS A LEARNING EXPERIENCE ✔Correct answer-FORMULA FOR
KNOWLEDGE

GREET AND LOOK EACH GUEST IN THE EYES ✔Correct answer-FORMULA FOR PERSONALIZATION

LET THE GUEST KNOW THY ARE IMPORTANT ✔Correct answer-FORMULA FOR RECOVERY