NUR 300 EXAM 2 QUESTIONS & ANSWERS
Communication failure may lead to ___
- Medical errors
- delays in treatment
- surgical complications
How to improve clinical effectiveness and job satisfaction?
Positive communication and teamwork
Poor communication contributes to ____
- Occurrences of sexual harassment, confrontations and impacts the quality of care and
patient outcomes.
- Communication failure outcomes:
Medical error
Delays in treatment
Surgical complications
Factors in communication
Personal, Environment, Relationship
Personal factors of communication
- values, beliefs, attitudes, culture
What does not define communication?
- Is not a mere transfer of information from one person to another
- Interpretation is not guaranteed; every message is subject to interpretation
Active listening techniques
- silence, accepting, restating, reflecting, focusing, seeking clarification, summarizing
How to manage difficult conversations?
,- Get person's attention
- express concerns
- state problem
- propose action
- reach decision
Components of successful teams include?
- Open communication
- Non-punitive - environments
- Clear direction
- Clear and known roles and tasks for team members
- Consideration of all ideas
CUS language
C: "I am concerned."
U: " I am uncomfortable."
S: " I am scared."
Should communication be open or closed loop?
- Closed loop
Characteristics of an Assertive Nurse
-Confident/self-assured
- Maintains eye contact
- uses clear, concise speech
- speaks firmly an positively
- is non-apolegetic
- takes initiative to guide situations
- gives same message verbally and nonverbally
- speaks genuinely, without sarcasm
How to approach being caught off guard by inappropriate comment or behavior?
Have a memorized response to fallback on so you can respond
Four core competencies of interprofessionalism
, 1. A mutual respect of values and ethics
2. An understanding of everyone's roles and responsibilities
3. Frequent communication between patients, families, communities, and professionals
in health and other fields
4. Application of relationship-building values to perform and collaborate effectively in
different team roles
The function of the team
-Feedback: By discussing your actions, you can learn from each other and plan to
improve in the future
-Fun: Of course, you want to enjoy working with your teammates
-Humility: Remember, you don't know what you don't know
Communication problems are present in ___ of serious preventable events
80%
Components of nonverbal communication
- Physical appearance and dress
- Body movement and posture
- Touch
- Facial expressions
- Eye behavior
Members of the board of Nursing
- 13 members
- 7 RNs who practiced within 4 years
- 3 LPNs who practiced within 4 years
- 3 members must be residents of the state and never been licensed nurses
- 1 member must be 60 years or older
- Appointed by the Governor and confirmed by the Senate
- Terms are 4 years
What is nursing?
The protection, promotion, and optimization of health and abilities, prevention of illness
and injury, facilitation of healing, alleviation of suffering through the diagnosis and
treatment of human response, and advocacy in the care of individuals, families,
communities, and populations
Communication failure may lead to ___
- Medical errors
- delays in treatment
- surgical complications
How to improve clinical effectiveness and job satisfaction?
Positive communication and teamwork
Poor communication contributes to ____
- Occurrences of sexual harassment, confrontations and impacts the quality of care and
patient outcomes.
- Communication failure outcomes:
Medical error
Delays in treatment
Surgical complications
Factors in communication
Personal, Environment, Relationship
Personal factors of communication
- values, beliefs, attitudes, culture
What does not define communication?
- Is not a mere transfer of information from one person to another
- Interpretation is not guaranteed; every message is subject to interpretation
Active listening techniques
- silence, accepting, restating, reflecting, focusing, seeking clarification, summarizing
How to manage difficult conversations?
,- Get person's attention
- express concerns
- state problem
- propose action
- reach decision
Components of successful teams include?
- Open communication
- Non-punitive - environments
- Clear direction
- Clear and known roles and tasks for team members
- Consideration of all ideas
CUS language
C: "I am concerned."
U: " I am uncomfortable."
S: " I am scared."
Should communication be open or closed loop?
- Closed loop
Characteristics of an Assertive Nurse
-Confident/self-assured
- Maintains eye contact
- uses clear, concise speech
- speaks firmly an positively
- is non-apolegetic
- takes initiative to guide situations
- gives same message verbally and nonverbally
- speaks genuinely, without sarcasm
How to approach being caught off guard by inappropriate comment or behavior?
Have a memorized response to fallback on so you can respond
Four core competencies of interprofessionalism
, 1. A mutual respect of values and ethics
2. An understanding of everyone's roles and responsibilities
3. Frequent communication between patients, families, communities, and professionals
in health and other fields
4. Application of relationship-building values to perform and collaborate effectively in
different team roles
The function of the team
-Feedback: By discussing your actions, you can learn from each other and plan to
improve in the future
-Fun: Of course, you want to enjoy working with your teammates
-Humility: Remember, you don't know what you don't know
Communication problems are present in ___ of serious preventable events
80%
Components of nonverbal communication
- Physical appearance and dress
- Body movement and posture
- Touch
- Facial expressions
- Eye behavior
Members of the board of Nursing
- 13 members
- 7 RNs who practiced within 4 years
- 3 LPNs who practiced within 4 years
- 3 members must be residents of the state and never been licensed nurses
- 1 member must be 60 years or older
- Appointed by the Governor and confirmed by the Senate
- Terms are 4 years
What is nursing?
The protection, promotion, and optimization of health and abilities, prevention of illness
and injury, facilitation of healing, alleviation of suffering through the diagnosis and
treatment of human response, and advocacy in the care of individuals, families,
communities, and populations
