1|Page
USPS Sales & Services Associate Training
Exam | Comprehensive Q&A For
Certification Success
What is the maximum value for dutiable (international) merchandise? -correct-
answer-$400.
What are the maximum weights for Priority Mail International Flat rate products?
-correct-answer-Flat rate envelopes and small flat rate boxes have a 4 lb limit.
Medium and Large flat rate boxes have a 20 lb limit.
What are some features and benefits of Priority Mail Express International? -
correct-answer-Fast; $100 insurance (updated to $200); maximum weight 70 lbs;
money back guarantee to certain destinations; tracking service available; free
packaging; online postage incentives; can purchase additional insurance up to
$5,000; return receipt services.
What are some features and benefits of Global Express Guaranteed? -correct-
answer-Delivery in 1-3 business days; money-back guarantee to certain
destinations; includes delivery status information; weight limits from 22-70 lbs
depending on the country; $100 liability insurance; can purchase up to $2499
additional insurance.
,2|Page
Shipping Services are those products in which the Postal Service is competitive
with other delivery companies. What services does this include? -correct-answer-
Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service.
What are the extra services that can be applied to Priority Mail Express? -correct-
answer-Return receipt, additional insurance, collect on delivery.
What are some features/benefits of Priority Mail? -correct-answer-2-3 day
delivery; free packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee Dues, in the
PO Box? -correct-answer-1st.
How many different sizes of PO Boxes are offered? -correct-answer-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date be?
-correct-answer-Jan 31st.
, 3|Page
If a PO Box is rented on May 13th, when would the 6 month renewal due date be?
-correct-answer-Oct 31st.
What two forms of ID are required for a customer to open a PO Box? -correct-
answer-Photo ID and an additional non-photo ID such as a corporate ID, passport,
proof of vehicle insurance or vehicle registration, current deed or lease, state or
government issued ID, military ID, university ID, alien registration card, certificate
of naturalization, or home insurance policy.
How many keys are assigned to the customer when renting a PO Box? -correct-
answer-2.
When opening a PO Box, if the information on the form does not match that on
the ID, further verification procedures must be conducted to substantiate that the
applicant resides or conducts business at the address shown. How many days are
you allowed to complete the verification? -correct-answer-3 business days.
What is the form used to open a PO Box? -correct-answer-Form PS 1093.
USPS Sales & Services Associate Training
Exam | Comprehensive Q&A For
Certification Success
What is the maximum value for dutiable (international) merchandise? -correct-
answer-$400.
What are the maximum weights for Priority Mail International Flat rate products?
-correct-answer-Flat rate envelopes and small flat rate boxes have a 4 lb limit.
Medium and Large flat rate boxes have a 20 lb limit.
What are some features and benefits of Priority Mail Express International? -
correct-answer-Fast; $100 insurance (updated to $200); maximum weight 70 lbs;
money back guarantee to certain destinations; tracking service available; free
packaging; online postage incentives; can purchase additional insurance up to
$5,000; return receipt services.
What are some features and benefits of Global Express Guaranteed? -correct-
answer-Delivery in 1-3 business days; money-back guarantee to certain
destinations; includes delivery status information; weight limits from 22-70 lbs
depending on the country; $100 liability insurance; can purchase up to $2499
additional insurance.
,2|Page
Shipping Services are those products in which the Postal Service is competitive
with other delivery companies. What services does this include? -correct-answer-
Priority Mail Express, Priority Mail, Parcel Select, Parcel Return Service.
What are the extra services that can be applied to Priority Mail Express? -correct-
answer-Return receipt, additional insurance, collect on delivery.
What are some features/benefits of Priority Mail? -correct-answer-2-3 day
delivery; free packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee Dues, in the
PO Box? -correct-answer-1st.
How many different sizes of PO Boxes are offered? -correct-answer-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date be?
-correct-answer-Jan 31st.
, 3|Page
If a PO Box is rented on May 13th, when would the 6 month renewal due date be?
-correct-answer-Oct 31st.
What two forms of ID are required for a customer to open a PO Box? -correct-
answer-Photo ID and an additional non-photo ID such as a corporate ID, passport,
proof of vehicle insurance or vehicle registration, current deed or lease, state or
government issued ID, military ID, university ID, alien registration card, certificate
of naturalization, or home insurance policy.
How many keys are assigned to the customer when renting a PO Box? -correct-
answer-2.
When opening a PO Box, if the information on the form does not match that on
the ID, further verification procedures must be conducted to substantiate that the
applicant resides or conducts business at the address shown. How many days are
you allowed to complete the verification? -correct-answer-3 business days.
What is the form used to open a PO Box? -correct-answer-Form PS 1093.
