HHA. Developing Effective
Communication Skills and
Documentation
Active listening - answer Total involvement in communication process
Body language - answer Form of communication that uses gestures and facial
expressions instead of words
Communication - answer Sending and receiving of messages; may be verbal or
nonverbal
Cultural diversity - answer Mixture of individuals from different cultures
Documentaion - answerTo record on the proper form your observations and actions
Invalidate - answerTo negate: to make unjustified
Listening - answerHearing with thoughtful attention
Nonjudgmental - answerRefraining from forming or expressing personal opinions; open
and accepting
Nonverbal communication - answerCommunication without words, using gesture, facial
expressions or by body language
Objective - answerWhat you actually saw, smelled, felt, or tasted
Paraphrasing - answerRestate a text, passage or communication in another form or in
other words
Passive listening - answerListening without seeming interesting in what a speaker has
said
Platitude - answerA trite remark or saying
Report - answerWritten record or oral summary of care of a client
Subjective - answerYour opinion of a situation
Plan care based on client: - answerCultural background
, True or false: Family members may not agree on the medical care and treatment being
provided? - answerTrue
HHA must maintain: - answerConfidentiality
Key aspects of communication are: - answerHow messages are sent and received
Active listening
Nonverbal communication
Two responsibilities of the role of observers are: - answerTo orient the client and
provide observations to other members of the care team
Delivery of messages can be affected by: - answerGestures, tone of voice, nonverbal
communication, facial expressions or body language
Techniques to improve communication with clients with hearing, speech or visual
impairments are: - answerFace in the client, eye contact, speaking clearly, avoid
background noise, lower pitch of voice and do not mumble
What are 3 Barriers of the communication process? - answerNot listening, changing the
subject, talking about yourself, using cliches, giving advice, showing disapproval
Observation skills should use which senses? - answerAll; tasting, smelling, touching,
hearing and seeing
What should you document about a client? - answerWhat the client has done, to, for,
and by the client
ā- - answerBefore
Ad lib- - answerAs desired
ac - answerBefore meals
ADLs - answerActivities of daily living
Amb - answerAmbulatory
Bid - answerTwice a day
BM - answerBowel movement
BP - answerBlood pressure
BRP - answerBathroom privileges
Communication Skills and
Documentation
Active listening - answer Total involvement in communication process
Body language - answer Form of communication that uses gestures and facial
expressions instead of words
Communication - answer Sending and receiving of messages; may be verbal or
nonverbal
Cultural diversity - answer Mixture of individuals from different cultures
Documentaion - answerTo record on the proper form your observations and actions
Invalidate - answerTo negate: to make unjustified
Listening - answerHearing with thoughtful attention
Nonjudgmental - answerRefraining from forming or expressing personal opinions; open
and accepting
Nonverbal communication - answerCommunication without words, using gesture, facial
expressions or by body language
Objective - answerWhat you actually saw, smelled, felt, or tasted
Paraphrasing - answerRestate a text, passage or communication in another form or in
other words
Passive listening - answerListening without seeming interesting in what a speaker has
said
Platitude - answerA trite remark or saying
Report - answerWritten record or oral summary of care of a client
Subjective - answerYour opinion of a situation
Plan care based on client: - answerCultural background
, True or false: Family members may not agree on the medical care and treatment being
provided? - answerTrue
HHA must maintain: - answerConfidentiality
Key aspects of communication are: - answerHow messages are sent and received
Active listening
Nonverbal communication
Two responsibilities of the role of observers are: - answerTo orient the client and
provide observations to other members of the care team
Delivery of messages can be affected by: - answerGestures, tone of voice, nonverbal
communication, facial expressions or body language
Techniques to improve communication with clients with hearing, speech or visual
impairments are: - answerFace in the client, eye contact, speaking clearly, avoid
background noise, lower pitch of voice and do not mumble
What are 3 Barriers of the communication process? - answerNot listening, changing the
subject, talking about yourself, using cliches, giving advice, showing disapproval
Observation skills should use which senses? - answerAll; tasting, smelling, touching,
hearing and seeing
What should you document about a client? - answerWhat the client has done, to, for,
and by the client
ā- - answerBefore
Ad lib- - answerAs desired
ac - answerBefore meals
ADLs - answerActivities of daily living
Amb - answerAmbulatory
Bid - answerTwice a day
BM - answerBowel movement
BP - answerBlood pressure
BRP - answerBathroom privileges
