3CX ACADEMY, INTERMEDIATE
CERTIFICATION CORRECT 100%
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - ANSWERNo
Certificates in PFX format are single files containing the certificate and the private key. -
ANSWERTrue
Is there a way to add a company phonebook contact from the 3CX client - ANSWERYes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new
call comes into this Ring Group. If extension A does not answer the call after the
configured "Ring Time" the call will be forwarded to the "Destination if no answer" -
ANSWERFalse
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - ANSWERTrue
In general, calls from a Queue to an IP phone will never leave a missed call notification.
- ANSWERTrue
On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key
& FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - ANSWERTrue
When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. -
ANSWERFalse
Can a range of dates be defined as a Holiday? - ANSWERYes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - ANSWERTrue
STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port. - ANSWERTrue
, Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - ANSWERFalse
Voice mailbox greetings can be different based on the user's profile status. -
ANSWERTrue
A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - ANSWERTrue
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user
must enter the Extension Number and voicemail PIN. - ANSWERTrue
Every extension in 3CX can have its own personal web meeting URL. - ANSWERFalse
The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - ANSWERFalse
The amount of Polling Strategies for Queues depends on the license key activated in
3CX. - ANSWERTrue
An extension can only be part of one group at a time. - ANSWERFalse
In the extension settings, enabling the "Disallow use of extension outside the LAN"
option also blocks remote 3CX Clients from registering. - ANSWERFalse
Inbound Rules are configured to route calls to different destinations based on time. The
host which runs 3CX is configured to use UTC as its timezone. The timezone during the
3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing be
based upon? - ANSWEREST or GMT+2
Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-
allocation/) and validate this statement: In case 3CX was installed with a custom own
domain for company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net
- ANSWERFalse
Does the order of agents in Queues matter when the polling strategy is "Round Robin?"
- ANSWERYes
While using 3CX with a "Pro Edition" key, Ring Groups have more than two Ringing
Strategies available. - ANSWERFalse
Inbound Rules can route calls to destinations based on the time of day. There are a
maximum of two different destinations configurable. - ANSWERTrue
CERTIFICATION CORRECT 100%
User A from group A has "Show presence to group members" and "Can See group
members" checked, User B from group B has the same. Can they see each others
presences? - ANSWERNo
Certificates in PFX format are single files containing the certificate and the private key. -
ANSWERTrue
Is there a way to add a company phonebook contact from the 3CX client - ANSWERYes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A new
call comes into this Ring Group. If extension A does not answer the call after the
configured "Ring Time" the call will be forwarded to the "Destination if no answer" -
ANSWERFalse
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - ANSWERTrue
In general, calls from a Queue to an IP phone will never leave a missed call notification.
- ANSWERTrue
On an existing 3CX installation, if you want to change the public FQDN but keep the
same license key, you must take a backup with all options except "Include License Key
& FQDN," release the FQDN from the license key, reinstall 3CX, restore the backup and
enter the new FQDN with the old license key. - ANSWERTrue
When custom prompts are used during the announcement of the Digital Receptionist,
the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. -
ANSWERFalse
Can a range of dates be defined as a Holiday? - ANSWERYes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation. - ANSWERTrue
STUN is a method enabling deskphones to discover their public IP address and port
mapping of their internal SIP port. - ANSWERTrue
, Chat messages across the users of a group can be blocked by unticking the right "Can
Chat with group members." - ANSWERFalse
Voice mailbox greetings can be different based on the user's profile status. -
ANSWERTrue
A caller connected to a Digital Receptionist can directly dial the extension number of a
user and will directly be transferred to that extension. - ANSWERTrue
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user
must enter the Extension Number and voicemail PIN. - ANSWERTrue
Every extension in 3CX can have its own personal web meeting URL. - ANSWERFalse
The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - ANSWERFalse
The amount of Polling Strategies for Queues depends on the license key activated in
3CX. - ANSWERTrue
An extension can only be part of one group at a time. - ANSWERFalse
In the extension settings, enabling the "Disallow use of extension outside the LAN"
option also blocks remote 3CX Clients from registering. - ANSWERFalse
Inbound Rules are configured to route calls to different destinations based on time. The
host which runs 3CX is configured to use UTC as its timezone. The timezone during the
3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing be
based upon? - ANSWEREST or GMT+2
Review the FQDN allocation guidelines (https://www.3cx.com/docs/fqdn-managment-
allocation/) and validate this statement: In case 3CX was installed with a custom own
domain for company.domain.com the 3CX WebMeeting URL will be domaincom.3cx.net
- ANSWERFalse
Does the order of agents in Queues matter when the polling strategy is "Round Robin?"
- ANSWERYes
While using 3CX with a "Pro Edition" key, Ring Groups have more than two Ringing
Strategies available. - ANSWERFalse
Inbound Rules can route calls to destinations based on the time of day. There are a
maximum of two different destinations configurable. - ANSWERTrue
