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USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM BRAND NEW OFFICIAL
QUESTIONS WITH ANSWERS.
1. When mailing cigarettes to "certain individuals" what are the
restrictions? - correct answer -10 oz or less, sent Priority Mail
Express. No more than 10 shipments sent in any 30 day
period. No special weight limits apply to shipments sent entirely
within Alaska or Hawaii.
2. Under the PACT "Prevent All Cigarettes Trafficking" Act of
2009, are cigars included in this ruling? - correct answer -No.
3. Name the two features of anonymous mail. - correct answer -
Weighing over 13 oz and bearing only stamps.
4. What must the SSA do when a customer present an article to
them that is considered anonymous mail? - correct answer -
Ask the hazmat question, weigh the article and determine if the
weight exceed 13 oz. If so, apply a $ 0.00 PVI or meter strip
and cancel the stamps. If the retail unit does not have PVI's or
meter strips, apply an AVSEC Clearance Stamp.
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5. What are the three ways to initiate a domestic insurance claim?
- correct answer -Online at www.usps.com, by mail or at a
postal retail unit.
6. How does a customer initiate an International Insurance Claim?
- correct answer -Call the Postal Service International Inquiry
Center at 1-800-222-1811.
7. When a customer is denied on an insurance claim, how long do
they have to appeal the decision? - correct answer -60 days.
8. What handbook is your source of information on reatail counter
procedures? - correct answer -F 101 - Field Accounting
Procedures. "F" is for Financial.
9. The two leading causes of clerk shortages are the selling of
__________ and the failure to count money during a window
transaction. - correct answer -Money orders.
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10. If your cash drawer is out of tolerance you may request a re-
count. Once you sign the count sheet, the count is over.
True/False? - correct answer -True.
11. Who conducts counts on your cash drawer? - correct answer
-Both you and your supervisor/postmaster.
12. What is the minimum size for any mailpiece? - correct
answer -3 1/2 " height, 5" length, .007" thickness.
13. If a letter is polywrapped, polybagged, enclosed in any
plastic material or has an exterior surface made of a material
that is not paper, what surcharge is applied? - correct answer -
Non-machinable.
14. What is form PS 3533 used for? - correct answer -To issue
Postal Refunds.
15. What are the restrictions/uses of Every Door Direct Mail? -
correct answer -5,000 pieces or less flat-sized mailpieces
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within an area serviced by a single post office. Maximum
weight is 3.3 oz. No permit is required, only registration.
16. What is PS Form 6401? - correct answer -Money Order
Inquiry Form.
17. What is the purpose of bait money orders? - correct answer -
To aid the Postal Inspection Service in Postal burglary and
robbery investigations.
18. In the priority of protection, what item is considered the most
important? - correct answer -Postal funds.
19. What is the publication from HQ USPS Retail? - correct
answer -Retail Digest.
20. Mailing Services are those products in which the Postal
Service has no competition from other delivery companies. This
includes? - correct answer -First-class mail, Periodicals,
Standard, Bound Printed Matter, Library Mail, Media mail.
USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM BRAND NEW OFFICIAL
QUESTIONS WITH ANSWERS.
1. When mailing cigarettes to "certain individuals" what are the
restrictions? - correct answer -10 oz or less, sent Priority Mail
Express. No more than 10 shipments sent in any 30 day
period. No special weight limits apply to shipments sent entirely
within Alaska or Hawaii.
2. Under the PACT "Prevent All Cigarettes Trafficking" Act of
2009, are cigars included in this ruling? - correct answer -No.
3. Name the two features of anonymous mail. - correct answer -
Weighing over 13 oz and bearing only stamps.
4. What must the SSA do when a customer present an article to
them that is considered anonymous mail? - correct answer -
Ask the hazmat question, weigh the article and determine if the
weight exceed 13 oz. If so, apply a $ 0.00 PVI or meter strip
and cancel the stamps. If the retail unit does not have PVI's or
meter strips, apply an AVSEC Clearance Stamp.
, Page | 2
5. What are the three ways to initiate a domestic insurance claim?
- correct answer -Online at www.usps.com, by mail or at a
postal retail unit.
6. How does a customer initiate an International Insurance Claim?
- correct answer -Call the Postal Service International Inquiry
Center at 1-800-222-1811.
7. When a customer is denied on an insurance claim, how long do
they have to appeal the decision? - correct answer -60 days.
8. What handbook is your source of information on reatail counter
procedures? - correct answer -F 101 - Field Accounting
Procedures. "F" is for Financial.
9. The two leading causes of clerk shortages are the selling of
__________ and the failure to count money during a window
transaction. - correct answer -Money orders.
, Page | 3
10. If your cash drawer is out of tolerance you may request a re-
count. Once you sign the count sheet, the count is over.
True/False? - correct answer -True.
11. Who conducts counts on your cash drawer? - correct answer
-Both you and your supervisor/postmaster.
12. What is the minimum size for any mailpiece? - correct
answer -3 1/2 " height, 5" length, .007" thickness.
13. If a letter is polywrapped, polybagged, enclosed in any
plastic material or has an exterior surface made of a material
that is not paper, what surcharge is applied? - correct answer -
Non-machinable.
14. What is form PS 3533 used for? - correct answer -To issue
Postal Refunds.
15. What are the restrictions/uses of Every Door Direct Mail? -
correct answer -5,000 pieces or less flat-sized mailpieces
, Page | 4
within an area serviced by a single post office. Maximum
weight is 3.3 oz. No permit is required, only registration.
16. What is PS Form 6401? - correct answer -Money Order
Inquiry Form.
17. What is the purpose of bait money orders? - correct answer -
To aid the Postal Inspection Service in Postal burglary and
robbery investigations.
18. In the priority of protection, what item is considered the most
important? - correct answer -Postal funds.
19. What is the publication from HQ USPS Retail? - correct
answer -Retail Digest.
20. Mailing Services are those products in which the Postal
Service has no competition from other delivery companies. This
includes? - correct answer -First-class mail, Periodicals,
Standard, Bound Printed Matter, Library Mail, Media mail.
