1
WGU D322 - Introduction to IT |
Questions and Answers |
Comprehensive Guide | New 2025/2026
Update | 100% Verified | A Grade
Quiz_________________?
IT governance -
Answer☑️
The systems of processes that ensures the effective and efficient use of IT to enable an organization to
achieve its business goals and add value to key stakeholders in an organization.
Quiz_________________?
IT Functions -
Answer☑️
1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
Quiz_________________?
IT Function - Communication -
Answer☑️
IT enables organizations to communicate by phone, email, video conferencing, social media, and many
others.
, Quiz_________________?
2
IT Function - Data Collection and Management -
Answer☑️
IT Systems allow an organization to collect, store, manage, and use vast amounts of information. IT tools
take raw data and convert it into information for analysis.
Quiz_________________?
IT Function - Information Security and Management -
Answer☑️
The IT department keeps the company's data secure. (Data leaks lead to fines and regulatory action but
they can also damage an organization's reputation and business).
Quiz_________________?
IT Function - Consumer Relationship and Management -
Answer☑️
IT is being used to improve how organizations interact with their customers. e.g., CRMs
Quiz_________________?
CRMs (Customer Relationship Management Systems) -
Answer☑️
Track and organize every interaction a company has with current and potential customers, providing
data about customers' needs, wants, and behaviors.
Quiz_________________?
IT Function - Process Improvement -
Answer☑️
IT is responsible for designing and implementing tools to improve efficiency. Implementing technologies
that automate processes can reduce repetitive human labor and human error.
Quiz_________________?
Service Portfolio -
, Answer☑️
3
Simply list of the services the department offers.
The process that helps IT understand how it can best support the underlying business. (where
information about all the services that IT plans to offer, currently offers, or used to offer is stored.)
Quiz_________________?
Project Management -
Answer☑️
It is an essential aspect of an IT department as multiple projects run in parallel.
Quiz_________________?
IT Department -
Answer☑️
An organizational subsystem made up of skilled technology specialists working together to support the
technological infrastructure of the company.
Quiz_________________?
IT Governance -
Answer☑️
The system of processes that ensures the effective and efficient use of IT to enable an organization to
achieve its business goals and to add value to key stakeholders in an organization.
Quiz_________________?
What does IT Governance provide? -
Answer☑️
Strategic management, realization of benefits to organization, risk optimization, and resource
optimization. In addition, it supports the company's compliance with regulations and supports initiative
for competitive advantages, the company's growth and innovation, an increases of assets, and reduction
of risks.
Quiz_________________?
WGU D322 - Introduction to IT |
Questions and Answers |
Comprehensive Guide | New 2025/2026
Update | 100% Verified | A Grade
Quiz_________________?
IT governance -
Answer☑️
The systems of processes that ensures the effective and efficient use of IT to enable an organization to
achieve its business goals and add value to key stakeholders in an organization.
Quiz_________________?
IT Functions -
Answer☑️
1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
Quiz_________________?
IT Function - Communication -
Answer☑️
IT enables organizations to communicate by phone, email, video conferencing, social media, and many
others.
, Quiz_________________?
2
IT Function - Data Collection and Management -
Answer☑️
IT Systems allow an organization to collect, store, manage, and use vast amounts of information. IT tools
take raw data and convert it into information for analysis.
Quiz_________________?
IT Function - Information Security and Management -
Answer☑️
The IT department keeps the company's data secure. (Data leaks lead to fines and regulatory action but
they can also damage an organization's reputation and business).
Quiz_________________?
IT Function - Consumer Relationship and Management -
Answer☑️
IT is being used to improve how organizations interact with their customers. e.g., CRMs
Quiz_________________?
CRMs (Customer Relationship Management Systems) -
Answer☑️
Track and organize every interaction a company has with current and potential customers, providing
data about customers' needs, wants, and behaviors.
Quiz_________________?
IT Function - Process Improvement -
Answer☑️
IT is responsible for designing and implementing tools to improve efficiency. Implementing technologies
that automate processes can reduce repetitive human labor and human error.
Quiz_________________?
Service Portfolio -
, Answer☑️
3
Simply list of the services the department offers.
The process that helps IT understand how it can best support the underlying business. (where
information about all the services that IT plans to offer, currently offers, or used to offer is stored.)
Quiz_________________?
Project Management -
Answer☑️
It is an essential aspect of an IT department as multiple projects run in parallel.
Quiz_________________?
IT Department -
Answer☑️
An organizational subsystem made up of skilled technology specialists working together to support the
technological infrastructure of the company.
Quiz_________________?
IT Governance -
Answer☑️
The system of processes that ensures the effective and efficient use of IT to enable an organization to
achieve its business goals and to add value to key stakeholders in an organization.
Quiz_________________?
What does IT Governance provide? -
Answer☑️
Strategic management, realization of benefits to organization, risk optimization, and resource
optimization. In addition, it supports the company's compliance with regulations and supports initiative
for competitive advantages, the company's growth and innovation, an increases of assets, and reduction
of risks.
Quiz_________________?
