WGU D322 - Introduction to IT | Q-
Bank | 489 Questions and Answers |
Comprehensive Guide | New 2025/2026
Update | 100% Verified | A Grade
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Information Technology -
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The technology used in creating, maintaining, and making information accessible.
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IT Professional Roles -
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Administration and Support
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System Administrator -
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responsible for providing technical support for hardware and software issues end users encounter, such
as log-in issues
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Network Administrator -
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is responsible for designing, planning, setting up, and maintaining an organization's network
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2
Database Administrator -
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is responsible for installing and configuring databases. This position also fixes database errors and
creates user accounts.
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Security Administrator -
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is responsible for installing, administering, and troubleshooting network security issues
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Web Administrator -
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is responsible for troubleshooting error messages employees encounter when attempting to access their
organization's website. The web administrator is also responsible for tracking, compiling, and analyzing
website usage data. This role reports security breaches to appropriate personnel.
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Support IT Professionals -
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Help desk and training.
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Information -
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collection of processed data from a variety of sources
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DIKW Hierarchy -
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3
Defines the transition of data to information from knowledge to wisdom. (Data Information Knowledge
Wisdom)
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Data in DIKW -
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The input directly received by the user (or computer). It is generally not usable until it has been
converted into a relevant form.
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Information in DIKW -
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Having been inferred from data; one or more processes have been applied to the data to transform it
into a more useful form.
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Knowledge in DIKW -
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Information that has been put to use; information placed into a context. Refined information such that
the user of the knowledge is able to call forth only relevant portions of information when needed.
KNOWING THR RIGHT THING TO DO
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Wisdom in DIKW -
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Provides a social setting to knowledge; an understanding of the "why". Can only come by having both
knowledge and experience.
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Information Systems -
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A collection of data and information used to support the management of an organization. Also refers to
the technical components and human resources that enable the assembly, storage, and processing of
data and the delivery of information. This has existed for a lot longer than computers.
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Characteristics of Quality Data -
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Relevance - the data being used must apply directly to the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should be captured as close to the
point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections points
and over time
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Structured data -
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is coded in a way that makes it easy to convert into a form usable for analysis.
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Examples of structured data -
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contact information such as first name, last name, email address, and phone number. In addition,
quantitative fields like date of birth, date of transaction, and the amount received or amount due are
forms of structured data.