ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
1. how is quality de- no errors, degree of excellence, do the right thing and do it well. Meeti
fined? customers expectations, exceed expectations.
2. What is examine the process to delivery of care, the outcomes measured
quality
mgmt.?
3. plan-do-check-act Walter Shewhart
4. Edward introduced statistical process to improve quality
Deming He recognized importance of having accurate and meaningful inform to
improve quality
5. Demings 7 lack of consistency, emphasis on short term profits, eval of performance, job
dead- ly hopping, excessive medical cost, excessive liability
diseases
6. Joseph Juran introduced Total Quality Control
7. Philip Crosby He added financial consequences to quality performance
Savings are generated by "doing things right the first
time"
8. Quality Mangt. approaches to improving quality
QM emphasis on preventing errors, empowerment of employees,
improve perfor- mance, focus on supplier relationships
9. Quality Assur- addresses negative outcomes ( sentinel events). Hx punishment of peers
ance
10. Quality improving on outcomes that are consider satisfactory, get
Improve- ment better. Typically focus on process and systems, no
individuals
,ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
11. Continuous uses a systematic process, enhance performance. Looks at processes,
Quality not individ- ual. ( ex laparoscopy, less hospt stay)
Improvement
,ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
12. Total uses QA, QI, CQM and focuses on customer desire
quality
managemen
t
13. Sentinel Event unexpected death, unrelated loss of function, IP suicide, infant abduction,
trans- fusion rxn, wrong site surgery
14. Root Analyzing a sentinel event, must assess the culture.
Cause
Analysis
15. Credentialing Key part of QM.Make sure the right person , right knowledge in the right
position
16. Risk Mgt. Focus on monetary loss by eliminating negative outcomes. Includes
insurance, pt satisfaction and legal issues.. Improve documentation.
Medical records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
17. UR formal review of the consumption of all resources in the delivery of care.,
Can be prospective, concurrent or retrospective .Reduce resources to
achieve the same result.
18. Infection Control Focus on Outcomes, looks at transmission of illness to providers, staff
and visitors. Reduce risk of future infection
19. Outcome studies important to analyze attentiveness. Computer generated outcomes best
self re-
port survey are vulnerable to inaccuracy, single review least reliable.
20. Peer review An individual c similar training and the one being reviewed.
1-chart
rev 2-
patterns
, ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
3- peer intervention
21. PRO- peer 1972-82 was physician controlled, nonprofit org that looked at Medicare
review Utilization and quality. Changed to PSRO in 1982 via the Tax Equity and Fiscal
organization Responsibility act
100% CORRECT
1. how is quality de- no errors, degree of excellence, do the right thing and do it well. Meeti
fined? customers expectations, exceed expectations.
2. What is examine the process to delivery of care, the outcomes measured
quality
mgmt.?
3. plan-do-check-act Walter Shewhart
4. Edward introduced statistical process to improve quality
Deming He recognized importance of having accurate and meaningful inform to
improve quality
5. Demings 7 lack of consistency, emphasis on short term profits, eval of performance, job
dead- ly hopping, excessive medical cost, excessive liability
diseases
6. Joseph Juran introduced Total Quality Control
7. Philip Crosby He added financial consequences to quality performance
Savings are generated by "doing things right the first
time"
8. Quality Mangt. approaches to improving quality
QM emphasis on preventing errors, empowerment of employees,
improve perfor- mance, focus on supplier relationships
9. Quality Assur- addresses negative outcomes ( sentinel events). Hx punishment of peers
ance
10. Quality improving on outcomes that are consider satisfactory, get
Improve- ment better. Typically focus on process and systems, no
individuals
,ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
11. Continuous uses a systematic process, enhance performance. Looks at processes,
Quality not individ- ual. ( ex laparoscopy, less hospt stay)
Improvement
,ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
12. Total uses QA, QI, CQM and focuses on customer desire
quality
managemen
t
13. Sentinel Event unexpected death, unrelated loss of function, IP suicide, infant abduction,
trans- fusion rxn, wrong site surgery
14. Root Analyzing a sentinel event, must assess the culture.
Cause
Analysis
15. Credentialing Key part of QM.Make sure the right person , right knowledge in the right
position
16. Risk Mgt. Focus on monetary loss by eliminating negative outcomes. Includes
insurance, pt satisfaction and legal issues.. Improve documentation.
Medical records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
17. UR formal review of the consumption of all resources in the delivery of care.,
Can be prospective, concurrent or retrospective .Reduce resources to
achieve the same result.
18. Infection Control Focus on Outcomes, looks at transmission of illness to providers, staff
and visitors. Reduce risk of future infection
19. Outcome studies important to analyze attentiveness. Computer generated outcomes best
self re-
port survey are vulnerable to inaccuracy, single review least reliable.
20. Peer review An individual c similar training and the one being reviewed.
1-chart
rev 2-
patterns
, ABQUARP EXAM QUESTIONS AND ANSWERS RATED
100% CORRECT
3- peer intervention
21. PRO- peer 1972-82 was physician controlled, nonprofit org that looked at Medicare
review Utilization and quality. Changed to PSRO in 1982 via the Tax Equity and Fiscal
organization Responsibility act
