2025 Selling With Integrity- Telesales- Cigna ACTUAL
2025/2026 QUESTIONS AND 100% CORRECT
ANSWERS
Bella, A Telesales Agent Is Enrolling A Customer On An Inbound Call And Using The Enrollment
Script. Which Of The Following Can She Do?
She Must Not Skip Or Add To The Enrollment Script. She Must Use It Verbatim
Which Of The Following Types Of Preparation Is Important As Part Of A Sales Agent's Regimen?
Mental Preparation, Material Preparation (A&B)
What Is A Key Consultative Selling Skill That Is A Stepping Stone To Building Trust And
Establishing A Long-Term Customer Relationship?
Rapport
What Are The Requirements For Selling Our Products?
Complete All Contracting Paperwork Or Become Cigna Medicare Employee, Be Licensed And
Appointed, Complete Certification Courses (All Of These)
Which Of The Following Are Included Amongst The Consultative Selling Skills Our Sales Agents
Must Continually Improve On?
Questioning, Dialogue, Listening (A, C, & D)
, Which Of The Following Is A Consequence Of Selecting The Wrong Plan For The Customer On
The Enrollment Application?
Customer May File A Complaint And Agent May Be Issued A Violation, Customer May Disenroll
Or Cancel The Application (Both A&B)
Which Of The Following Is Applicable When Discussing The Benefits In Any Of Our Plans?
Use The Summary Of Benefits And Cover The Details Of The Plan
Which Of The Following Will Help Your Needs Assessment During A Sales Consultation Or
Appointment?
Questioning Skills And Focus On Customer's Needs
How Can You Best Position The Benefits Of Our Plans To Meet A Customer's Specific Needs?
Craft A Narrative About How The Plan Ties Into Their Specific Concerns Or Needs
Marty, A Telesales Agent Is On An Outbound Call With A Customer Who, On Learning More
About Our Plans, Is Eager To Enroll Immediately. Which Of The Following Is A Compliant Way For
Him To Proceed?
Marty Must Not Enroll The Customer On The Outbound Call, He Should Ask The Customer To
Call Him Right Back In Order To Conduct The Enrollment On An Inbound Call
2025/2026 QUESTIONS AND 100% CORRECT
ANSWERS
Bella, A Telesales Agent Is Enrolling A Customer On An Inbound Call And Using The Enrollment
Script. Which Of The Following Can She Do?
She Must Not Skip Or Add To The Enrollment Script. She Must Use It Verbatim
Which Of The Following Types Of Preparation Is Important As Part Of A Sales Agent's Regimen?
Mental Preparation, Material Preparation (A&B)
What Is A Key Consultative Selling Skill That Is A Stepping Stone To Building Trust And
Establishing A Long-Term Customer Relationship?
Rapport
What Are The Requirements For Selling Our Products?
Complete All Contracting Paperwork Or Become Cigna Medicare Employee, Be Licensed And
Appointed, Complete Certification Courses (All Of These)
Which Of The Following Are Included Amongst The Consultative Selling Skills Our Sales Agents
Must Continually Improve On?
Questioning, Dialogue, Listening (A, C, & D)
, Which Of The Following Is A Consequence Of Selecting The Wrong Plan For The Customer On
The Enrollment Application?
Customer May File A Complaint And Agent May Be Issued A Violation, Customer May Disenroll
Or Cancel The Application (Both A&B)
Which Of The Following Is Applicable When Discussing The Benefits In Any Of Our Plans?
Use The Summary Of Benefits And Cover The Details Of The Plan
Which Of The Following Will Help Your Needs Assessment During A Sales Consultation Or
Appointment?
Questioning Skills And Focus On Customer's Needs
How Can You Best Position The Benefits Of Our Plans To Meet A Customer's Specific Needs?
Craft A Narrative About How The Plan Ties Into Their Specific Concerns Or Needs
Marty, A Telesales Agent Is On An Outbound Call With A Customer Who, On Learning More
About Our Plans, Is Eager To Enroll Immediately. Which Of The Following Is A Compliant Way For
Him To Proceed?
Marty Must Not Enroll The Customer On The Outbound Call, He Should Ask The Customer To
Call Him Right Back In Order To Conduct The Enrollment On An Inbound Call
