MANA 3001 EXAM PRACTICE
QUESTIONS WITH CORRECT
ANSWERS!!
what is the equal employment opportunity law
employers cannot discriminate based on gender, age, race, religion, handicap/physical disability,
pregnancy, or national origin
what are the 3 components of an attitude
affect, behavioral intent, cognition
what is affect attitude measured by
physical indicators, verbal statements about intentions (i don't like my boss)
what is behavioral intent measured by
observed behavior, verbal statements about intentions (i want to transfer to another department)
what is cognition attitude measured by
attitude scales, verbal statements about beliefs (i believe my boss plays favorites at work)
how are attitudes formed
direct experience, social learning
what is social learning
learning by observing others
what is direct experience learning
learning through hands-on experience
do attitudes lead to behavior
yes, with moderators
what is cognitive dissonance
, a feeling of psychological discomfort produced when an individual is exposed to a
situation involving conflicting attitudes, beliefs, or behaviors
what are the three types of organizational commitment
affective, continuance, normative
what does affective commitment mean
reflects emotional attachment to and involvement in an organization
what does continuance commitment mean
reflects employees' consideration of the costs of leaving an organization and a drive to continue
as an employee
what does normative commitment mean
reflects the sense of obligation an employee feels to an organization
what is job involvement
the degree to which a person identifies with a job, actively participates in it, and
considers performance important to self-worth
what is employee engagement
an individual's involvement, satisfaction, and enthusiasm for work
what is a facet of job satisfaction
work itself, quality of supervision, relationships with coworkers, promotion opportunities, pay
what are consequences of job dissatisfaction
exit, loyalty, voice, neglect, job performance, org citizenship behavior, org deviance
what is job performance
the value of the set of employee behaviors that contribute, either positively or negatively,
to organizational goal accomplishment
what is organizational citizenship behavior
QUESTIONS WITH CORRECT
ANSWERS!!
what is the equal employment opportunity law
employers cannot discriminate based on gender, age, race, religion, handicap/physical disability,
pregnancy, or national origin
what are the 3 components of an attitude
affect, behavioral intent, cognition
what is affect attitude measured by
physical indicators, verbal statements about intentions (i don't like my boss)
what is behavioral intent measured by
observed behavior, verbal statements about intentions (i want to transfer to another department)
what is cognition attitude measured by
attitude scales, verbal statements about beliefs (i believe my boss plays favorites at work)
how are attitudes formed
direct experience, social learning
what is social learning
learning by observing others
what is direct experience learning
learning through hands-on experience
do attitudes lead to behavior
yes, with moderators
what is cognitive dissonance
, a feeling of psychological discomfort produced when an individual is exposed to a
situation involving conflicting attitudes, beliefs, or behaviors
what are the three types of organizational commitment
affective, continuance, normative
what does affective commitment mean
reflects emotional attachment to and involvement in an organization
what does continuance commitment mean
reflects employees' consideration of the costs of leaving an organization and a drive to continue
as an employee
what does normative commitment mean
reflects the sense of obligation an employee feels to an organization
what is job involvement
the degree to which a person identifies with a job, actively participates in it, and
considers performance important to self-worth
what is employee engagement
an individual's involvement, satisfaction, and enthusiasm for work
what is a facet of job satisfaction
work itself, quality of supervision, relationships with coworkers, promotion opportunities, pay
what are consequences of job dissatisfaction
exit, loyalty, voice, neglect, job performance, org citizenship behavior, org deviance
what is job performance
the value of the set of employee behaviors that contribute, either positively or negatively,
to organizational goal accomplishment
what is organizational citizenship behavior
