NUR 162 Psych Module 1-4 (UNIT TEST
1) QUESTIONS WITH CORRECT
ANSWERS
Communication
Interaction between two or more people that involves the exchange of
| | | | | | | | | | |
information between the sender and the receiver
| | | | | |
Levels of Communication
| |
1) Intrapersonal- Talking to oneself, sending a message
| | | | | | |
2) Interpersonal- Nurse/client relationship, should be all about the client, Nurse
| | | | | | | | | | |
should de directing the conversation, clarification is important
| | | | | | |
3) Small group
| |
4) Organizationalm
|
Process of Communication
| |
Verbal: Talking
|
Context: Situation |
Nonverbal: Body language, facial expressions
| | | |
Congruency: Compatibility |
Incongruency: Conflict |
Verbal Communication Skills
| |
,-Use of concrete message
| | |
-Be specific and clear
| | |
-Elicit more accurate responses
| | |
Nonverbal Communication Skills | |
-Facial expressions
|
-Body language, open or closed
| | | |
-Vocal cues |
-Eye contact
|
-Silence
Understanding the Meaning of Communication | | | |
-Messages often contain more meaning than just the spoken words
| | | | | | | | |
-The nurse must try to discover all the meaning in the client's communication,
| | | | | | | | | | | | |
not only the literal meaning of words
| | | | | |
Interpretation of Communication | |
Patient
-Culture
-Experience
-Coping ability |
-Psychopathology
Nurse
-Culture
-Experience
-Knowledge of psychopathology | |
-Skills to guide
| |
Understanding Spirituality |
-Spirituality is a client's belief about life, health, illness, death and one's
| | | | | | | | | | | |
relationship to the universe | | |
,-The nurse must first assess his or her own spiritual beliefs
| | | | | | | | | |
-The nurse must remain objective and nonjudgmental regarding the client's
| | | | | | | | | |
beliefs and must not allow them to alter nursing care
| | | | | | | | |
-The nurse must assess the client's spiritual needs and guard against imposing his
| | | | | | | | | | | | |
or her own on the client
| | | | |
Cultural Differences |
The nurse must be aware of cultural differences in:
| | | | | | | |
-Speech patterns |
-Styles of speech | |
-Eye contact
|
-Touch
-Concept of time | |
-Health and health care | | |
Environment
What type of environment would enhance therapeutic communication?
| | | | | | |
1. Quiet
|
2. Private
|
3. Distraction free
| |
4. Comfortable lighting, temperature, etc.
| | | |
Communication
-Touch
Touch
-Do not "hug", may be taken as sexual
| | | | | | |
-Touch can be effective in communicating and making comfortable
| | | | | | | |
-Friendship touch |
-Shaking hands |
-Professional touch |
, Respect for Prixemics
| |
Distance zones |
-Intimate (0 to 18 inches)| | | |
-Personal (18 to 36 inches) | | | |
-Social (4 to 12 feet)
| | | |
-Public (12 to 25 feet)
| | | |
***Most comfortable when nurse and patient are 3 to 6 feet apart
| | | | | | | | | | |
Communication
-Listening
Active Listening:
|
-Refraining from other internal mental activity and concentrating on what the
| | | | | | | | | | |
client is saying
| |
Active Observation
|
Goals of therapeutic relationship
| | |
-Focus on client's specific needs
| | | |
-Establish relationship |
-Identify patients most important concern
| | | |
-Facilitate client's expression of emotions
| | | |
-Teach patient, family necessary self-care skills
| | | | |
-Recognize patients needs; implement interventions to address needs
| | | | | | |
-Guide patient toward acceptable solutions
| | | |
Initiation of Session | |
-Intro
-Establishment of contract for relationship | | | |
-Identification of major concern | | |
-Nondirective role (Broad, open-ended questions)
| | | |
-Directive role (Direct yes/no, suicide patients)
| | | | |
1) QUESTIONS WITH CORRECT
ANSWERS
Communication
Interaction between two or more people that involves the exchange of
| | | | | | | | | | |
information between the sender and the receiver
| | | | | |
Levels of Communication
| |
1) Intrapersonal- Talking to oneself, sending a message
| | | | | | |
2) Interpersonal- Nurse/client relationship, should be all about the client, Nurse
| | | | | | | | | | |
should de directing the conversation, clarification is important
| | | | | | |
3) Small group
| |
4) Organizationalm
|
Process of Communication
| |
Verbal: Talking
|
Context: Situation |
Nonverbal: Body language, facial expressions
| | | |
Congruency: Compatibility |
Incongruency: Conflict |
Verbal Communication Skills
| |
,-Use of concrete message
| | |
-Be specific and clear
| | |
-Elicit more accurate responses
| | |
Nonverbal Communication Skills | |
-Facial expressions
|
-Body language, open or closed
| | | |
-Vocal cues |
-Eye contact
|
-Silence
Understanding the Meaning of Communication | | | |
-Messages often contain more meaning than just the spoken words
| | | | | | | | |
-The nurse must try to discover all the meaning in the client's communication,
| | | | | | | | | | | | |
not only the literal meaning of words
| | | | | |
Interpretation of Communication | |
Patient
-Culture
-Experience
-Coping ability |
-Psychopathology
Nurse
-Culture
-Experience
-Knowledge of psychopathology | |
-Skills to guide
| |
Understanding Spirituality |
-Spirituality is a client's belief about life, health, illness, death and one's
| | | | | | | | | | | |
relationship to the universe | | |
,-The nurse must first assess his or her own spiritual beliefs
| | | | | | | | | |
-The nurse must remain objective and nonjudgmental regarding the client's
| | | | | | | | | |
beliefs and must not allow them to alter nursing care
| | | | | | | | |
-The nurse must assess the client's spiritual needs and guard against imposing his
| | | | | | | | | | | | |
or her own on the client
| | | | |
Cultural Differences |
The nurse must be aware of cultural differences in:
| | | | | | | |
-Speech patterns |
-Styles of speech | |
-Eye contact
|
-Touch
-Concept of time | |
-Health and health care | | |
Environment
What type of environment would enhance therapeutic communication?
| | | | | | |
1. Quiet
|
2. Private
|
3. Distraction free
| |
4. Comfortable lighting, temperature, etc.
| | | |
Communication
-Touch
Touch
-Do not "hug", may be taken as sexual
| | | | | | |
-Touch can be effective in communicating and making comfortable
| | | | | | | |
-Friendship touch |
-Shaking hands |
-Professional touch |
, Respect for Prixemics
| |
Distance zones |
-Intimate (0 to 18 inches)| | | |
-Personal (18 to 36 inches) | | | |
-Social (4 to 12 feet)
| | | |
-Public (12 to 25 feet)
| | | |
***Most comfortable when nurse and patient are 3 to 6 feet apart
| | | | | | | | | | |
Communication
-Listening
Active Listening:
|
-Refraining from other internal mental activity and concentrating on what the
| | | | | | | | | | |
client is saying
| |
Active Observation
|
Goals of therapeutic relationship
| | |
-Focus on client's specific needs
| | | |
-Establish relationship |
-Identify patients most important concern
| | | |
-Facilitate client's expression of emotions
| | | |
-Teach patient, family necessary self-care skills
| | | | |
-Recognize patients needs; implement interventions to address needs
| | | | | | |
-Guide patient toward acceptable solutions
| | | |
Initiation of Session | |
-Intro
-Establishment of contract for relationship | | | |
-Identification of major concern | | |
-Nondirective role (Broad, open-ended questions)
| | | |
-Directive role (Direct yes/no, suicide patients)
| | | | |
