Test Bank for Human Resources Management in Canada 14th Edition Dessler / All Chapters 1 - 17 / Full Complete

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TESTBANKFor
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HumanResourcesManagementinCanada
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15thCanadianEditionbyGaryDessler
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r Chapters1-17 r r r

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Answers are at the end of each Chapter
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Chapter1r




MULTIPLECHOICE. Choosethe onealternative that best completes the statement or answers the question.
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1) Humanresources management refers to: r r r r




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. r r r r r r




C) allmanagerial activities. r r




D) concepts and techniques used in leading people at work. r r r r r r r r




E) management techniques forcontrolling people at work. r r r r r r




2) Theknowledge, education, training, skills, and expertise ofa firm's workers is known as:
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A) physical capital. r




B) management'sphilosophy. r




C) human capital. r




D) production capital. r




E) cultural diversity. r




3) Human resources practices that support strategyinclude: r r r r r r




A) performancemanagement. r




B) production scheduling. r




C) policiesand procedures. r r




D) staffingpractices. r




E) rewardspractices. r




4) Acompanyutilizes asystem tomeasuretheimpact ofHuman Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balancedstrategy. r




C) Human Capital Index. r r




D) balancedscorecard. r




E) none of theabove. r r r




5) Youhavebeen taskedwith buildingemployeeengagement at thefirm youwork for.Strategichuman
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resources initiatives you would consider implementing include:
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A) employeerecognition programs and management development programs. r r r r r r




B) diversityprograms. r




C) employeerecognition programs. r r




D) employeerelations activity. r r




E) job design indicators. r r




6) HR department staffmembers aretraditionallyinvolved in keyoperational responsibilities.Whichofthe
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following is an operational responsibility?
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A) setting goals and objectives r r r




B) collectingmetrics r




C) analyzingmetrics r




D) interpretinghumanright laws r r r




E) interpretinghealth and safetylegislation r r r r

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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andtheoutcomeofrecent arbitration hearingsandcourt decisions ismostcloselyrelated with which of the following HR
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activities?
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A) servingas a consultant r r r




B) formulatingpolicies and procedures r r r




C) offeringadvice r




D) providingservices r




E) servingas achange agent r r r r




8) Thepracticeof contractingwith outsidevendorsto handlespecified functions on apermanent basis is known
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as
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A) hiring temporaryemployees. r r




B) payroll and benefits administration. r r r




C) contractadministration. r




D) outsourcing.
E) labour-managementrelations. r




9) Thecompany'splanforhow it willbalanceits internal strengths and weaknesseswith external
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opportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. r




B) strategy.
C) environmentalscanning. r




D) policiesand procedures. r r




E) none of theabove. r r r




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
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compensation andincentiveplans,information about pendinglegislativechanges and availabilityof talent in the labour
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market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmentalscanning. r




B) anemployeeengagement survey.
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C) anexternal market survey.
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D) anenvrionmental study. r r




E) anexternal opportunities/threats study.
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11) TheHR manager ofSmith &Yucompanywas heavilyinvolved inadownsizingexerciseofthecompany's sales
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force due to an economic downturn. He was also involved in arranging for outplacement services and employeeretention
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programs as well as restructuringofthe business followingthedownsizing. This is an example of HR's role in:
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A) formulatingstrategy. r




B) operationalactivities. r




C) environmentalscanning. r




D) environmentalscanning and executing strategy. r r r r




E) executingstrategy. r




12) Thecorevalues,beliefs, and assumptions that are widelyshared bymembers ofan organization are known as:
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A) organizational climate. r




B) thestrategicplan.r r




C) the mission statement.
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D) organizational culture. r




E) thepervading atmosphere.
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