HPRS-3309 final exam review questions and verified correct
answers
1. To improve health in their community, health-
care managers and their healthcare Social
organizations (HCOs) often improve ? environment
Healthcare
2. A stakeholder analysis can help managers
better understand services
Individual
3. The external environment affecting healthcare behavior
or- ganizations includes .
What is expected of their HCO
4. Compare to the average of all jobs, the
number of jobs in medical and health services
management is expected to grow between Competitors
2019 ad 2029.
Governments
5. The Institute for Healthcare Improvement Economic forces
advo- cates for the Triple Aim that
emphasizes three broad goals: improving the more than average
patient's experience of care, improving the
health of populations, and
.
reducing per capita cost of
healthcare
6. True or false: As defined by the World Health Orga-
False nization, health is the absence of disease or
infir- mity.
7. For which reason are hospitals developing To adapt to new payment
contin- uums of care?
methods for care.
8. In order to have the range of services needed
to fully care for a person or population, an provide a continuum of care
HCO may
9. population health
1/
21
,HPRS-3309 final exam review questions and verified correct
answers
The health outcomes of a group of individuals,
including the distribution of outcomes within
the group, is known as
10. True or false: An HCO must be concerned True
about stakeholders because stakeholders have
an inter- est in what the HCO does.
11. According to Robert Katz, managers use three
ba- sic types of skills to perform work with Informational skill
things, peo- ples, and ideas. Which of the
following is not one of the three skills identified
by Katz?
Conceptual skill Technical
skill Informational skill
Human skill
Conceptual skill
12. The study of individual and group dynamics within organizational behavior
an organizational setting is known as
13. Mayo and the Hawthorne studies in the 1920s and Human relationship
approach
1930s led to which of the following approaches
in management?
14. Which of the following is not a fundamental princi- Control is based on
personal
ple of bureaucracy? relationships rather than au-
thority.
15. A set of interrelated parts that function as a system
whole to achieve a common purpose is known
as
16. centralization
2/
21
, HPRS-3309 final exam review questions and verified correct
answers
Determining how high or low within an organi-
zation's line of authority certain decisions can
be made refers to which of the following
administra- tive theory principles?
17. The process of getting things done throughmanagement
and with people by directing and motivating
efforts to- ward common objectives is known
as.
18. Which theory contends that there is no best way to Contingency theory
design the structure of an organization, as
discov- ered by management pioneer Joan
Woodward and others?
19. What does the institutional theory argue? An organization may feel com
pelled to comply with
oblig- ations of the external
envi- ronment even though
compli- ance may make
the organiza- tion less
eflcient.
20. According to open systems theory, which of external environment
the following strongly influences an
organization and must be understood and
interacted with to sustain the organization?
21. The Hersey and Blanchard model of
leadership calls for leaders to
change approaches to
leader- ship based on an
employee's readiness to
work
22. True or False: Managers should use the same lead-
False ership style with physicians that they use
with other people.
3/
21
answers
1. To improve health in their community, health-
care managers and their healthcare Social
organizations (HCOs) often improve ? environment
Healthcare
2. A stakeholder analysis can help managers
better understand services
Individual
3. The external environment affecting healthcare behavior
or- ganizations includes .
What is expected of their HCO
4. Compare to the average of all jobs, the
number of jobs in medical and health services
management is expected to grow between Competitors
2019 ad 2029.
Governments
5. The Institute for Healthcare Improvement Economic forces
advo- cates for the Triple Aim that
emphasizes three broad goals: improving the more than average
patient's experience of care, improving the
health of populations, and
.
reducing per capita cost of
healthcare
6. True or false: As defined by the World Health Orga-
False nization, health is the absence of disease or
infir- mity.
7. For which reason are hospitals developing To adapt to new payment
contin- uums of care?
methods for care.
8. In order to have the range of services needed
to fully care for a person or population, an provide a continuum of care
HCO may
9. population health
1/
21
,HPRS-3309 final exam review questions and verified correct
answers
The health outcomes of a group of individuals,
including the distribution of outcomes within
the group, is known as
10. True or false: An HCO must be concerned True
about stakeholders because stakeholders have
an inter- est in what the HCO does.
11. According to Robert Katz, managers use three
ba- sic types of skills to perform work with Informational skill
things, peo- ples, and ideas. Which of the
following is not one of the three skills identified
by Katz?
Conceptual skill Technical
skill Informational skill
Human skill
Conceptual skill
12. The study of individual and group dynamics within organizational behavior
an organizational setting is known as
13. Mayo and the Hawthorne studies in the 1920s and Human relationship
approach
1930s led to which of the following approaches
in management?
14. Which of the following is not a fundamental princi- Control is based on
personal
ple of bureaucracy? relationships rather than au-
thority.
15. A set of interrelated parts that function as a system
whole to achieve a common purpose is known
as
16. centralization
2/
21
, HPRS-3309 final exam review questions and verified correct
answers
Determining how high or low within an organi-
zation's line of authority certain decisions can
be made refers to which of the following
administra- tive theory principles?
17. The process of getting things done throughmanagement
and with people by directing and motivating
efforts to- ward common objectives is known
as.
18. Which theory contends that there is no best way to Contingency theory
design the structure of an organization, as
discov- ered by management pioneer Joan
Woodward and others?
19. What does the institutional theory argue? An organization may feel com
pelled to comply with
oblig- ations of the external
envi- ronment even though
compli- ance may make
the organiza- tion less
eflcient.
20. According to open systems theory, which of external environment
the following strongly influences an
organization and must be understood and
interacted with to sustain the organization?
21. The Hersey and Blanchard model of
leadership calls for leaders to
change approaches to
leader- ship based on an
employee's readiness to
work
22. True or False: Managers should use the same lead-
False ership style with physicians that they use
with other people.
3/
21
