Walmart
WALMART HIRING ASSESSMENT
TEST
A customer/member tries to use a coupon that is only good for full-
Priced items to purchase an item that is on sale. She becomes confused
When you explain that, she cannot use the coupon.
What would you be most and least likely to do? - -most: apologize for the confusion and
explain that the coupon only applies to full-priced items.
Least: find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
Share. The rest of the team is getting upset.
What would you be most and least likely to do? - -most: tell the struggling team member
to work faster because
He is holding the team back
Least: recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
Stock. You expect to have the phone back in a few days, but the
Customer/member wants it sooner.
What would you be most and least likely to do? - -most: let her know you have a similar,
less expensive phone in
Stock. Ask if she would like to learn more about it.
Least:apologize and let her know that your store usually has
Large stock and will have the phone available again ven
Soon.
A coworker did not clean his work area before going home. This could
Cause an accident, so you quickly clean up. The next day you see the
Coworker.
What would you be most and least likely to do? - -most: tell him he should be more
careful because his work area
Could have resulted in an accident
Least: say nothing to him because the problem has been taken
Care of
Your new team is working hard, but they are all less experienced than
You and don't complete their tasks as quickly.
Walmart
, Walmart
What would you be most and least likely to do? - -most: remind your coworkers of
performance expectations and
That they need to be working harder to complete tasks
Least: give your coworkers more time to figure out how to do
The task; they likely just need more practice with what
They've already learned
You are working closely with an experienced associate. He insists on
Completing a task a certain way, but you know there is a more efficient
Method
What would you be most and least likely to do? - -most: tell him you like to learn more
about his technique, inform
Him you have other methods that have worked well in the
Past.
Least: your coworker's method works just fine, avoid upsetting
Him and compile the tasks
You are working to finish an assigned task in order to meet your shift goal
When a coworker urgently asks you for help with something you know a
Lot about.
What would you be most and least likely to do? - -most: ask ypur coworker if it can wait
until you are finished with
Your task because you have a deadline.
Least: tell your coworker that you will help in a few minutes if
You can reach a good stopping point.
During a busy time at the bakery counter, a loyal customer/member stops
You to chat. As he's talking, you notice a customer/member nearby that
Needs help.
What would you be most and least likely to do? - -most apologias and tell him you see
another customer/member
Least in order to keep him happy, allow him to continue his
Story until he is finished
Your newest coworker is not as productive as other members of your
Team. You and your coworkers have to work harder to make up for this.
What would you be most and least likely to do? - -most give her advice and tips for how
to get things done
Correctly and efficiently
Least be patient. Give her more time to learn the job so that her
Productivity will increase.
Walmart
WALMART HIRING ASSESSMENT
TEST
A customer/member tries to use a coupon that is only good for full-
Priced items to purchase an item that is on sale. She becomes confused
When you explain that, she cannot use the coupon.
What would you be most and least likely to do? - -most: apologize for the confusion and
explain that the coupon only applies to full-priced items.
Least: find your supervisor and ask it he can approve the discount.
Your shift's productivity is slow because one person is not pulling his
Share. The rest of the team is getting upset.
What would you be most and least likely to do? - -most: tell the struggling team member
to work faster because
He is holding the team back
Least: recognize that everyone has a bad day once in a while
Focus on your own work, not someone else's.
A customer/member asks you about a new mobile phone that is out of
Stock. You expect to have the phone back in a few days, but the
Customer/member wants it sooner.
What would you be most and least likely to do? - -most: let her know you have a similar,
less expensive phone in
Stock. Ask if she would like to learn more about it.
Least:apologize and let her know that your store usually has
Large stock and will have the phone available again ven
Soon.
A coworker did not clean his work area before going home. This could
Cause an accident, so you quickly clean up. The next day you see the
Coworker.
What would you be most and least likely to do? - -most: tell him he should be more
careful because his work area
Could have resulted in an accident
Least: say nothing to him because the problem has been taken
Care of
Your new team is working hard, but they are all less experienced than
You and don't complete their tasks as quickly.
Walmart
, Walmart
What would you be most and least likely to do? - -most: remind your coworkers of
performance expectations and
That they need to be working harder to complete tasks
Least: give your coworkers more time to figure out how to do
The task; they likely just need more practice with what
They've already learned
You are working closely with an experienced associate. He insists on
Completing a task a certain way, but you know there is a more efficient
Method
What would you be most and least likely to do? - -most: tell him you like to learn more
about his technique, inform
Him you have other methods that have worked well in the
Past.
Least: your coworker's method works just fine, avoid upsetting
Him and compile the tasks
You are working to finish an assigned task in order to meet your shift goal
When a coworker urgently asks you for help with something you know a
Lot about.
What would you be most and least likely to do? - -most: ask ypur coworker if it can wait
until you are finished with
Your task because you have a deadline.
Least: tell your coworker that you will help in a few minutes if
You can reach a good stopping point.
During a busy time at the bakery counter, a loyal customer/member stops
You to chat. As he's talking, you notice a customer/member nearby that
Needs help.
What would you be most and least likely to do? - -most apologias and tell him you see
another customer/member
Least in order to keep him happy, allow him to continue his
Story until he is finished
Your newest coworker is not as productive as other members of your
Team. You and your coworkers have to work harder to make up for this.
What would you be most and least likely to do? - -most give her advice and tips for how
to get things done
Correctly and efficiently
Least be patient. Give her more time to learn the job so that her
Productivity will increase.
Walmart
