Rise Up (Customer Service Class)/Rise Up Customer
Service and Sales UPDATED NEW 2025/2026
What should a sales associate say to a customer who has returned a product that he or she
purchased last month? - Answers "Your account has been credited. Is there anything else I can
do for you?"
The manager tells a new recep onist to come to work tomorrow dressed more appropriately.
What is the BEST way for this employee to find out what clothes are appropriate to wear to
work? - Answers Ask the manager for clothing guidelines
An associate begins to help a customer he believes is next to be served. A second customer
interrupts by saying that she should be next. The sales associate's BEST response is: - Answers
Try to find another sales associate to help one of the customers.
An associate in an electronics store is helping a customer with a grandchild buy an answering
machine. The customer would like a demonstra on of a par cular machine. What should the
associate do? - Answers Give them a hands-on demonstra on
An experienced stylist sees a new shampoo person about to use a certain condi oner on a
customer. The stylist knows the customer is allergic to that condi oner. Which of the following
should the stylist do? - Answers Speak to the shampoo person before he uses the condi oner
on the customer.
A customer comes into your store needing to buy a gi* for a friend's wedding. According to the
gi* registry, all the items that were within the customer's price range have already been
purchased. What is the BEST sugges on you can give this customer? - Answers Suggest a gi*
card in the amount the customer was planning to spend.
, A customer calls the store about a purchase she made, which was adver sed for less at a direct
compe tor's loca on. The customer asks for a price adjustment on the item, and the sales
associate is not sure how to respond. Which of the following is the BEST response for the sales
associate to give the customer? - Answers I understand your concern. Please hold while I get
someone to assist you right away.
Pauline has reserved a non-smoking room, and she is upset because her room has a strong
tobacco odor. She tells the front desk that she wants another room. It is 11:00 pm. and the only
rooms available are other smoking rooms and an expensive non-smoking suite. What should the
clerk offer Pauline? - Answers The expensive suite at the regular room price
Which is the BEST technique for iden fying a customer's needs? - Answers Start a
conversa on and listen to the customer.
A customer service representa ve in a bridal shop helped a customer choose her wedding
dress. The customer had altera ons made to her dress. Two weeks later, she called to complain
that the dress is s ll too long. What should the representa ve do FIRST? - Answers Show
empathy and ask that she come in to meet with Altera ons
A sales associate no ces that a customer is constantly checking the product price tags and store
signage for sale informa on while shopping for a new sweater. What is the BEST way for the
sales associate to approach this customer? - Answers "I just want to let you know that all
sweaters are 25% off today
As you walk up the aisle, you no ce a fellow associate struggling to assist a customer. What is
the BEST course of ac on? - Answers stop, greet your teammate and ask if you can be of
service
George explains that he can no longer see his computer monitor because he has developed
poor eyesight. He would like to buy a new monitor. What should the sales associate - Answers
Demonstrate the features of monitors that may be suitable.
Service and Sales UPDATED NEW 2025/2026
What should a sales associate say to a customer who has returned a product that he or she
purchased last month? - Answers "Your account has been credited. Is there anything else I can
do for you?"
The manager tells a new recep onist to come to work tomorrow dressed more appropriately.
What is the BEST way for this employee to find out what clothes are appropriate to wear to
work? - Answers Ask the manager for clothing guidelines
An associate begins to help a customer he believes is next to be served. A second customer
interrupts by saying that she should be next. The sales associate's BEST response is: - Answers
Try to find another sales associate to help one of the customers.
An associate in an electronics store is helping a customer with a grandchild buy an answering
machine. The customer would like a demonstra on of a par cular machine. What should the
associate do? - Answers Give them a hands-on demonstra on
An experienced stylist sees a new shampoo person about to use a certain condi oner on a
customer. The stylist knows the customer is allergic to that condi oner. Which of the following
should the stylist do? - Answers Speak to the shampoo person before he uses the condi oner
on the customer.
A customer comes into your store needing to buy a gi* for a friend's wedding. According to the
gi* registry, all the items that were within the customer's price range have already been
purchased. What is the BEST sugges on you can give this customer? - Answers Suggest a gi*
card in the amount the customer was planning to spend.
, A customer calls the store about a purchase she made, which was adver sed for less at a direct
compe tor's loca on. The customer asks for a price adjustment on the item, and the sales
associate is not sure how to respond. Which of the following is the BEST response for the sales
associate to give the customer? - Answers I understand your concern. Please hold while I get
someone to assist you right away.
Pauline has reserved a non-smoking room, and she is upset because her room has a strong
tobacco odor. She tells the front desk that she wants another room. It is 11:00 pm. and the only
rooms available are other smoking rooms and an expensive non-smoking suite. What should the
clerk offer Pauline? - Answers The expensive suite at the regular room price
Which is the BEST technique for iden fying a customer's needs? - Answers Start a
conversa on and listen to the customer.
A customer service representa ve in a bridal shop helped a customer choose her wedding
dress. The customer had altera ons made to her dress. Two weeks later, she called to complain
that the dress is s ll too long. What should the representa ve do FIRST? - Answers Show
empathy and ask that she come in to meet with Altera ons
A sales associate no ces that a customer is constantly checking the product price tags and store
signage for sale informa on while shopping for a new sweater. What is the BEST way for the
sales associate to approach this customer? - Answers "I just want to let you know that all
sweaters are 25% off today
As you walk up the aisle, you no ce a fellow associate struggling to assist a customer. What is
the BEST course of ac on? - Answers stop, greet your teammate and ask if you can be of
service
George explains that he can no longer see his computer monitor because he has developed
poor eyesight. He would like to buy a new monitor. What should the sales associate - Answers
Demonstrate the features of monitors that may be suitable.
