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When an unusual emergency arises and it would take too long to contact a superior to check the
method of handling the situation, the best procedure to follow is to:
a. act according to your best judgment
b. confer immediately with your men on the best action take and let the majority opinion prevail
c. confer with any other supervisor
d. make no decision because you have no precedents to follow correct answers a. act according
to your best judgment
Suppose the various jobs under your supervision are frequently delayed because the workers
await your arrival to make decisions before proceeding with the work. As a supervisor, the most
helpful conclusion for you to draw from this is that:
a. the workers under your supervision lack initiative and need encouragement
b. your orders and instructions may not have been sufficiently clear to complete
c. you have incurred the workers' dislike and should look for the cause
d. the jobs given to you are generally more difficult than the average correct answers b. your
orders and instructions may not have been sufficiently clear to complete
As an administrator, it is advisable for you to keep records of your jobs for future references.
Assume that in reviewing your records you find that whenever a certain worker has been one of
those assigned to a job, the job has taken appreciably longer than other similar jobs. In this case,
you would do best to:
a. warn the worker against deliberate slowness so that the individual knows you are aware of the
situation
b. take this fact into consideration when making up efficiency reports
c. give closer supervision to future jobs to which this worker is assigned
,d. consult your superior on the appropriate disciplinary action to be taken correct answers c. give
closer supervision to future jobs to which this worker is assigned
Supervisors are required to submit written reports of all unusual occurrences promptly. The best
reason for such promptness is that:
a. the report will tend to be more accurate as to facts
b. the employee will not be as likely to forget to make the report
c. there is always a tendency to do a better job under pressure
d. the report may be too long if made at an employee's convenience correct answers a. the report
will tend to be more accurate as to facts
The one of the following duties of a supervisor which you can most successfully turn over to an
employee is that of:
a. handling discipline of your crew
b. checking completed work
c. reporting to the chief administrator
d. responsibility for the work of your department correct answers b. checking completed work
An administrator familiar with current economic trends would know that a period of inflation is
in general characterized by:
a. both rising wages and falling prices
b. an increase in the purchasing power of money
c. a decline in the national income
d. a decrease in the purchasing power of money correct answers d. a decrease in the purchasing
power of money
,An employee reporting an accident to the office by phone should request the name of the person
receiving the call and note the time. The purpose of the precaution is to fix responsibility for the:
a. entire handling of the accident thereafter
b. recording of the report
c. accuracy of the report
d. preparation of the final written report correct answers b. recording of the report
Assume that an unpleasant routine job is to be assigned to one of your workers. Generally the job
should be:
a. assigned to a minor offender as disciplinary action
b. rotated among all the workers in your department
c. assigned to a junior person until that worker gains seniority
d. assigned permanently to one man who would be given special privileges for compensation
correct answers c. assigned to a junior person until that worker gains seniority
A new employee comes to you with a suggestion for changing the method of performing a
routine job. As an administrator, you should:
a. tell him that routine procedures are standardized and cannot be changed
b. not consider the suggestion because the new man is not familiar with the work
c. tell the man to try out the new method unofficially to see if it works
d. discuss the suggestion with the man and determine its value correct answers d. discuss the
suggestion with the man and determine its value
A newly appointed employee in your department makes blunders apparently regardless of the
type of assignments given to him. You should:
, a. recommend his dismissal
b. refuse to give him further work assignments until he agrees to be more careful
c. ignore the condition since it will ultimately cure itself
d. try to determine the cause for the man's poor work before taking further action correct answers
d. try to determine the cause for the man's poor work before taking further action
The job interest of the employees in your department is best secured by:
a. requesting their advice on all important matters
b. constantly bringing up new matters
c. giving good workers special privileges
d. creating in each man a sense of his individual importance to the job as a whole correct answers
d. creating in each man a sense of his individual importance to the job as a whole
A supervisor criticizes an employee's work by telling him that he is disappointed with it. The
supervisor states that the work is completely unsatisfactory, points out the parts that are bad and
says that improvement is expected. The supervisor's method of handling this type of a situation is
usually considered:
a. good; the supervisor did not criticize the employee's work in front of other employees
b. poor; some favorable comment should have been made at the same time
c. good; the employee knows just where he stands, and might resign
d. poor; the employee should have been asked why his work was poor correct answers b. poor;
some favorable comment should have been made at the same time
If an administrator finds out that his definitely disliked by the workers under his supervision, and
that the situation is affecting the morale and the efficiency of the department, the best thing the
administrator can do is to:
a. ask the supervisor to talk to the workers
When an unusual emergency arises and it would take too long to contact a superior to check the
method of handling the situation, the best procedure to follow is to:
a. act according to your best judgment
b. confer immediately with your men on the best action take and let the majority opinion prevail
c. confer with any other supervisor
d. make no decision because you have no precedents to follow correct answers a. act according
to your best judgment
Suppose the various jobs under your supervision are frequently delayed because the workers
await your arrival to make decisions before proceeding with the work. As a supervisor, the most
helpful conclusion for you to draw from this is that:
a. the workers under your supervision lack initiative and need encouragement
b. your orders and instructions may not have been sufficiently clear to complete
c. you have incurred the workers' dislike and should look for the cause
d. the jobs given to you are generally more difficult than the average correct answers b. your
orders and instructions may not have been sufficiently clear to complete
As an administrator, it is advisable for you to keep records of your jobs for future references.
Assume that in reviewing your records you find that whenever a certain worker has been one of
those assigned to a job, the job has taken appreciably longer than other similar jobs. In this case,
you would do best to:
a. warn the worker against deliberate slowness so that the individual knows you are aware of the
situation
b. take this fact into consideration when making up efficiency reports
c. give closer supervision to future jobs to which this worker is assigned
,d. consult your superior on the appropriate disciplinary action to be taken correct answers c. give
closer supervision to future jobs to which this worker is assigned
Supervisors are required to submit written reports of all unusual occurrences promptly. The best
reason for such promptness is that:
a. the report will tend to be more accurate as to facts
b. the employee will not be as likely to forget to make the report
c. there is always a tendency to do a better job under pressure
d. the report may be too long if made at an employee's convenience correct answers a. the report
will tend to be more accurate as to facts
The one of the following duties of a supervisor which you can most successfully turn over to an
employee is that of:
a. handling discipline of your crew
b. checking completed work
c. reporting to the chief administrator
d. responsibility for the work of your department correct answers b. checking completed work
An administrator familiar with current economic trends would know that a period of inflation is
in general characterized by:
a. both rising wages and falling prices
b. an increase in the purchasing power of money
c. a decline in the national income
d. a decrease in the purchasing power of money correct answers d. a decrease in the purchasing
power of money
,An employee reporting an accident to the office by phone should request the name of the person
receiving the call and note the time. The purpose of the precaution is to fix responsibility for the:
a. entire handling of the accident thereafter
b. recording of the report
c. accuracy of the report
d. preparation of the final written report correct answers b. recording of the report
Assume that an unpleasant routine job is to be assigned to one of your workers. Generally the job
should be:
a. assigned to a minor offender as disciplinary action
b. rotated among all the workers in your department
c. assigned to a junior person until that worker gains seniority
d. assigned permanently to one man who would be given special privileges for compensation
correct answers c. assigned to a junior person until that worker gains seniority
A new employee comes to you with a suggestion for changing the method of performing a
routine job. As an administrator, you should:
a. tell him that routine procedures are standardized and cannot be changed
b. not consider the suggestion because the new man is not familiar with the work
c. tell the man to try out the new method unofficially to see if it works
d. discuss the suggestion with the man and determine its value correct answers d. discuss the
suggestion with the man and determine its value
A newly appointed employee in your department makes blunders apparently regardless of the
type of assignments given to him. You should:
, a. recommend his dismissal
b. refuse to give him further work assignments until he agrees to be more careful
c. ignore the condition since it will ultimately cure itself
d. try to determine the cause for the man's poor work before taking further action correct answers
d. try to determine the cause for the man's poor work before taking further action
The job interest of the employees in your department is best secured by:
a. requesting their advice on all important matters
b. constantly bringing up new matters
c. giving good workers special privileges
d. creating in each man a sense of his individual importance to the job as a whole correct answers
d. creating in each man a sense of his individual importance to the job as a whole
A supervisor criticizes an employee's work by telling him that he is disappointed with it. The
supervisor states that the work is completely unsatisfactory, points out the parts that are bad and
says that improvement is expected. The supervisor's method of handling this type of a situation is
usually considered:
a. good; the supervisor did not criticize the employee's work in front of other employees
b. poor; some favorable comment should have been made at the same time
c. good; the employee knows just where he stands, and might resign
d. poor; the employee should have been asked why his work was poor correct answers b. poor;
some favorable comment should have been made at the same time
If an administrator finds out that his definitely disliked by the workers under his supervision, and
that the situation is affecting the morale and the efficiency of the department, the best thing the
administrator can do is to:
a. ask the supervisor to talk to the workers
