Giant Eagle Pharmacy Tech Certification
Exam 2026 Questions and Answers
4 Steps to Great Customer Service - Correct answer-Welcome, Ask & Fulfill, Go
the Extra Mile, Thank & Invite Back
5 Steps to Great Service Recovery - Correct answer-Listen, Apologize, Solve,
Thank, Record
Which do you follow when Federal and State Government have a law about the
same situation? - Correct answer-Always follow the stricter of the two
What is the Giant Eagle Ethics Hotline? - Correct answer-1-800-498-8889
What does HIPAA stand for? - Correct answer-the Health Insurance Portability and
Accountability Act
What does PHI stand for? - Correct answer-Protected Health Information
Can you offer a customer another family member's prescription? - Correct answer-
No.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, What is Methguard? - Correct answer-Giant Eagle's program to help prevent the
sale of allergy and cold medications primarily used in making methamphetamine.
What is the purpose of the Combat Methamphetamine Epidemic Act of 2005? -
Correct answer-To limit the illegal manufacture of methamphetamine by limiting
the ability of people to buy large amounts of the ingredients and educating those
who sell potential methamphetamine ingredients.
What ingredients in allergy and cold medications are used in making
methamphetamine? - Correct answer-Pseudoephedrine and Ephedrine
Where must the medications containing Pseudoephedrine and Ephedrine be stored?
- Correct answer-In an area where customers do not have direct access such as kept
behind a counter or in a locked cabinet.
What is OBRA? - Correct answer-Omnibus Budget Reconciliation Act.
What is the purpose of OBRA - Correct answer-To ensure patients have an
opportunity to receive counseling about their medications.
What are controlled substances / scheduled drugs? - Correct answer-Drugs with an
identified potential for addiction or abuse
What are Schedule I drugs? - Correct answer-Drugs with high potential for abuse
and no recognized medical usage.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Exam 2026 Questions and Answers
4 Steps to Great Customer Service - Correct answer-Welcome, Ask & Fulfill, Go
the Extra Mile, Thank & Invite Back
5 Steps to Great Service Recovery - Correct answer-Listen, Apologize, Solve,
Thank, Record
Which do you follow when Federal and State Government have a law about the
same situation? - Correct answer-Always follow the stricter of the two
What is the Giant Eagle Ethics Hotline? - Correct answer-1-800-498-8889
What does HIPAA stand for? - Correct answer-the Health Insurance Portability and
Accountability Act
What does PHI stand for? - Correct answer-Protected Health Information
Can you offer a customer another family member's prescription? - Correct answer-
No.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, What is Methguard? - Correct answer-Giant Eagle's program to help prevent the
sale of allergy and cold medications primarily used in making methamphetamine.
What is the purpose of the Combat Methamphetamine Epidemic Act of 2005? -
Correct answer-To limit the illegal manufacture of methamphetamine by limiting
the ability of people to buy large amounts of the ingredients and educating those
who sell potential methamphetamine ingredients.
What ingredients in allergy and cold medications are used in making
methamphetamine? - Correct answer-Pseudoephedrine and Ephedrine
Where must the medications containing Pseudoephedrine and Ephedrine be stored?
- Correct answer-In an area where customers do not have direct access such as kept
behind a counter or in a locked cabinet.
What is OBRA? - Correct answer-Omnibus Budget Reconciliation Act.
What is the purpose of OBRA - Correct answer-To ensure patients have an
opportunity to receive counseling about their medications.
What are controlled substances / scheduled drugs? - Correct answer-Drugs with an
identified potential for addiction or abuse
What are Schedule I drugs? - Correct answer-Drugs with high potential for abuse
and no recognized medical usage.
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
