BCOR 370 Final Exam Review – Team Development,
Page | 1
Conflict Management, Negotiation Strategies, and
Quality Management with Verified Answers
Description:
This file provides a BCOR 370 final exam review with verified questions and
answers. It focuses on team development, conflict management, negotiation
strategies, and quality management practices. The material includes updated
examples and practical applications. Ideal for comprehensive review and achieving
success in final exams.
Team - answer✔✔A group of individuals engaged in collective work that requires
joint effort and generates positive synergy All teams are groups - answer✔✔Not
all groups are teams Stages of Team Development - answer✔✔-Forming -
Storming -Norming -Performing Forming - answer✔✔Uncertainty Storming -
answer✔✔Conflict Norming - answer✔✔Cohesiveness Performing -
answer✔✔Functionality Types of Teams - answer✔✔-Problem-solving -Self-
managed -Functional -Cross-functional Problem-solving - answer✔✔Brought
together to solve a problem Self-managed - answer✔✔Doesn't have traditional
, external leader Functional - answer✔✔People from a similar functional area
Cross-functional - answer✔✔People from different functional areas Why did the
Page | 2 Pittsburgh Penguins has 20 consecutive losing seasons? - answer✔✔It's important
to have good players on your team Why don't the Yankees win all the time? -
answer✔✔You need the right players on your team who can function like a team
Characteristics of effective teams: - answer✔✔-clear unity of purpose -self-
conscious -clear and demanding goals -informal, comfortable, relaxed -extensive
participating in discussions -freedom to express to ideas -disagreement is viewed as
good -general agreement on decisions -everyone carries their weight -frequent
constructive criticism -shared leadership Team self-leadership - answer✔✔Self-
leadership strategies are effective in teams -balance the "me with the "we" -not too
individualistic or too cohesive -practice Team-think, avoid group-think Groupthink -
answer✔✔-social pressure against divergent views -self-censorship of ideas -
illusion of invulnerability -striving for an illusion of unamity -illusion of morality -
stereotyped views of enemies Teamthink - answer✔✔-encourage divergent views
-open expression of ideas -awareness of limitations -recognition of individual
opinions and uniqueness -utilization of non-stereotypical views -recognition of
ethical consequences Nonverbal Communication - answer✔✔-Actual words play
relatively small role in communication -facial expressions, tone of voice, gestures,
body movements Importance of various aspects in communication: -
answer✔✔verbal 7% vocal 38% facial 55% Barriers to Communication -
, answer✔✔-differing perceptions -language differences -noise -conflicting
nonverbal cues -poor listening Abbot & Costello: Who's on first? -
Page | 3 answer✔✔Displays communication issues, poor listening, differing perceptions,
and noise Conflict - answer✔✔Rel or perceived differences in interest between
two or more individuals, groups, or organizations Views of Conflict - answer✔✔-
Traditional -Human Relations -Interactionist Traditional - answer✔✔Conflict is bad
and should be avoided Human Relations - answer✔✔Conflict is inevitable and
should be accpeted Interactionist - answer✔✔Some conflict can be helpful and
should be encouraged Task conflict - answer✔✔can be beneficial Relationship
conflict - answer✔✔always bad and will nullify the possible positive effects of task
conflict Styles of handling conflict - answer✔✔-avoiding -accommodating -
competing/forcing -compromising -collaborating/integrating Ugli Orange Negotiation
- answer✔✔One company only needs juice and the other only needs the rind of
the oranges; through negotiating the best outcome that can be achieved is selling
the juice and the rind separately. Negotiation should: - answer✔✔-produce a wise
agreement, if agreement is possible -be efficient -not damage the relationships of
the parties involved How do we usually negotiate? - answer✔✔-positional
bargaining -"win, lose" bargaining -distributive bargaining -zero-sum game (my gain
is your loss) Positional Bargaining - answer✔✔-produces unwise agreements: ego
becomes identified with position; compromise solution often fails to meet needs of
those involved -inefficient: the more extreme the positions and smaller the
Page | 1
Conflict Management, Negotiation Strategies, and
Quality Management with Verified Answers
Description:
This file provides a BCOR 370 final exam review with verified questions and
answers. It focuses on team development, conflict management, negotiation
strategies, and quality management practices. The material includes updated
examples and practical applications. Ideal for comprehensive review and achieving
success in final exams.
Team - answer✔✔A group of individuals engaged in collective work that requires
joint effort and generates positive synergy All teams are groups - answer✔✔Not
all groups are teams Stages of Team Development - answer✔✔-Forming -
Storming -Norming -Performing Forming - answer✔✔Uncertainty Storming -
answer✔✔Conflict Norming - answer✔✔Cohesiveness Performing -
answer✔✔Functionality Types of Teams - answer✔✔-Problem-solving -Self-
managed -Functional -Cross-functional Problem-solving - answer✔✔Brought
together to solve a problem Self-managed - answer✔✔Doesn't have traditional
, external leader Functional - answer✔✔People from a similar functional area
Cross-functional - answer✔✔People from different functional areas Why did the
Page | 2 Pittsburgh Penguins has 20 consecutive losing seasons? - answer✔✔It's important
to have good players on your team Why don't the Yankees win all the time? -
answer✔✔You need the right players on your team who can function like a team
Characteristics of effective teams: - answer✔✔-clear unity of purpose -self-
conscious -clear and demanding goals -informal, comfortable, relaxed -extensive
participating in discussions -freedom to express to ideas -disagreement is viewed as
good -general agreement on decisions -everyone carries their weight -frequent
constructive criticism -shared leadership Team self-leadership - answer✔✔Self-
leadership strategies are effective in teams -balance the "me with the "we" -not too
individualistic or too cohesive -practice Team-think, avoid group-think Groupthink -
answer✔✔-social pressure against divergent views -self-censorship of ideas -
illusion of invulnerability -striving for an illusion of unamity -illusion of morality -
stereotyped views of enemies Teamthink - answer✔✔-encourage divergent views
-open expression of ideas -awareness of limitations -recognition of individual
opinions and uniqueness -utilization of non-stereotypical views -recognition of
ethical consequences Nonverbal Communication - answer✔✔-Actual words play
relatively small role in communication -facial expressions, tone of voice, gestures,
body movements Importance of various aspects in communication: -
answer✔✔verbal 7% vocal 38% facial 55% Barriers to Communication -
, answer✔✔-differing perceptions -language differences -noise -conflicting
nonverbal cues -poor listening Abbot & Costello: Who's on first? -
Page | 3 answer✔✔Displays communication issues, poor listening, differing perceptions,
and noise Conflict - answer✔✔Rel or perceived differences in interest between
two or more individuals, groups, or organizations Views of Conflict - answer✔✔-
Traditional -Human Relations -Interactionist Traditional - answer✔✔Conflict is bad
and should be avoided Human Relations - answer✔✔Conflict is inevitable and
should be accpeted Interactionist - answer✔✔Some conflict can be helpful and
should be encouraged Task conflict - answer✔✔can be beneficial Relationship
conflict - answer✔✔always bad and will nullify the possible positive effects of task
conflict Styles of handling conflict - answer✔✔-avoiding -accommodating -
competing/forcing -compromising -collaborating/integrating Ugli Orange Negotiation
- answer✔✔One company only needs juice and the other only needs the rind of
the oranges; through negotiating the best outcome that can be achieved is selling
the juice and the rind separately. Negotiation should: - answer✔✔-produce a wise
agreement, if agreement is possible -be efficient -not damage the relationships of
the parties involved How do we usually negotiate? - answer✔✔-positional
bargaining -"win, lose" bargaining -distributive bargaining -zero-sum game (my gain
is your loss) Positional Bargaining - answer✔✔-produces unwise agreements: ego
becomes identified with position; compromise solution often fails to meet needs of
those involved -inefficient: the more extreme the positions and smaller the
