Complete Solutions
Business Relationship Manager - ANSWER A role that serves as
the strategic interface between a Provider, and one or more
Business Partners to stimulate, surface and shape business
demand for the Provider's products and services and ensure
that the potential business value from those products and
services is captured, realized, optimized and recognized.
Three Perspectives of BRM - ANSWER - Role (duties and
responsibilities)
- Discipline (skills, capabilities and knowledge)
- Organization Capability (of the provider to be effective for
shaping demand)
BRM as a Connector - ANSWER - Facilitate productive
connections and mobilize projects and programs
- Stimulate, surface, and shape demand, Raise IT Savvy
- Influences appropriate supply
,BRM as Orchestrator - ANSWER - Capabilities to drive value
from Provider services
- Coordinate and aggregate demand
- Orchestrate key provider roles
BRM as Navigator - ANSWER - Facilitate Business-Provider
convergence
- Facilitate business strategy and roadmapping
- Guide architecture, portfolio and program management
BRM Related Standards - ANSWER ISO/IEC 20000
COBIT 5 - recommends appointment of BRM
ITIL Framework - description of BRM process
SFIA (Skills Framework for the Information Age)
Business-Provider Alignment Model - ANSWER ENVIRONMENT
impacts the
STRATEGIC CONTEXT and drives the
IT STRATEGY and aligns to the
, IT PORTFOLIO
BRM Competencies - DNA (Develop/Nurture/Advance) -
ANSWER - Strategic Partnering
- Business IQ
- Portfolio Management
- Provider Domain Knowledge
- Powerful Communications
- Business Transition Management
Strategic Partnering (DNA) - ANSWER Goal of BRM is to
establish a Strategic Partnership between the Provider and the
Businesses it serves
Business IQ (DNA) - ANSWER One of the reasons the strategic
partnership goal has been so elusive is that Provider
organizations often fall short in understanding and speaking the
language of their Business Partners.
Portfolio Management (DNA) - ANSWER To optimize value
realization from a Provider's products, services, assets and