MEDCERTS PRACTICE TEST Questions and Answers
(100% CORRECT ANSWERS) ALREADY GRADED A+
Which of the following items should a medical administrative assistant forward to a
provider who is away from the office? -CORRECTANSWER Urgent mail
A medical administrative assistant is preparing to mail a medical device to a patient.
Which of the following types of extra services should the assistant use to ensure the
package has protection against loss or damage of up to $5,000? -CORRECTANSWER
Insured mail
Which of the following tasks should a medical administrative assistant perform? -
CORRECTANSWER Complete an inventory list of office supplies.
A medical administrative assistant is creating an appointment for a patient. Which of the
following actions should the assistant take first? -CORRECTANSWER Confirm the
patient or caller's identity.
A medical administrative assistant discovers two charts that they suspect are for the
same patient. Which of the following are two identifiers the assistant should check to
ensure the two charts are for the same patient? -CORRECTANSWER Patient's last
name and date of birth
Which of the following is the process of determining how long specific account balances
have been outstanding? -CORRECTANSWER Account aging
A medical administrative assistant is interacting with a patient who is uncooperative and
is displaying emotional distress due to an extended wait time to see the provider. Which
of the following actions should the assistant take? -CORRECTANSWER Express
empathy to the patient.
Which of the following types of consent should a medical administrative assistant rely
upon when a patient cannot speak for themselves due to a medical emergency? -
CORRECTANSWER Implied
Which of the following involves groups of health care providers working in collaboration
to provide high quality patient care to Medicare recipients? -CORRECTANSWER
Accountable Care Organization (ACO)
A third-party payer is requesting documentation to support billed services. Which of the
following is the appropriate document the medical administrative assistant should
forward to the third-party payer? -CORRECTANSWER progress notes
, A medical administrative assistant is verifying a patient's insurance coverage. After
making a photocopy of the patient's insurance card, which of the following actions
should the assistant take next? -CORRECTANSWER Add the date to the photocopy of
the card
Which of the following is the part of the endocrine system that produces melatonin and
regulates sleep patterns? -CORRECTANSWER Pineal gland
Which of the following establishes the units used to determine Medicare fee schedules
based on overhead expenses, amount of work involved, and cost of malpractice
insurance? -CORRECTANSWER Resource-based relative value scale (RBRVS)
Which of the following actions should a medical administrative assistant take when
processing critical mail for a provider who is out on vacation? -CORRECTANSWER
Consult with an on-call provider about the mail
A medical administrative assistant should identify that which of the following ensures
security of patient medical records? -CORRECTANSWER Providing each staff member
with their own individual login and password to access the records
A medical administrative assistant is checking in several patients who showed up at the
same time and are frustrated due to the extended wait period. Which of the following
actions should the assistant take first to manage the frustrated patients? -
CORRECTANSWER Greet each patient with a smile.
A medical administrative assistant should recognize that which of the following
abbreviations is correct according to The Joint Commission's "Do Not Use" list? -
CORRECTANSWER PO
Which of the following medical terms defines painful movement of the body or a body
part? -CORRECTANSWER Dyskinesia
Which of the following might a practice manager use to promote engagement for a team
of medical administrative assistants? -CORRECTANSWER Staff training
Which of the following actions should a medical administrative assistant take to reduce
the number of no-show appointments? -CORRECTANSWER Call patients 1 to 2 days
before their scheduled appointment.
Which of the following tasks is within a medical administrative assistant's scope of
practice? -CORRECTANSWER Managing accounts receivable
A medical administrative assistant is performing patient check-out at the end of a new
patient appointment.
(100% CORRECT ANSWERS) ALREADY GRADED A+
Which of the following items should a medical administrative assistant forward to a
provider who is away from the office? -CORRECTANSWER Urgent mail
A medical administrative assistant is preparing to mail a medical device to a patient.
Which of the following types of extra services should the assistant use to ensure the
package has protection against loss or damage of up to $5,000? -CORRECTANSWER
Insured mail
Which of the following tasks should a medical administrative assistant perform? -
CORRECTANSWER Complete an inventory list of office supplies.
A medical administrative assistant is creating an appointment for a patient. Which of the
following actions should the assistant take first? -CORRECTANSWER Confirm the
patient or caller's identity.
A medical administrative assistant discovers two charts that they suspect are for the
same patient. Which of the following are two identifiers the assistant should check to
ensure the two charts are for the same patient? -CORRECTANSWER Patient's last
name and date of birth
Which of the following is the process of determining how long specific account balances
have been outstanding? -CORRECTANSWER Account aging
A medical administrative assistant is interacting with a patient who is uncooperative and
is displaying emotional distress due to an extended wait time to see the provider. Which
of the following actions should the assistant take? -CORRECTANSWER Express
empathy to the patient.
Which of the following types of consent should a medical administrative assistant rely
upon when a patient cannot speak for themselves due to a medical emergency? -
CORRECTANSWER Implied
Which of the following involves groups of health care providers working in collaboration
to provide high quality patient care to Medicare recipients? -CORRECTANSWER
Accountable Care Organization (ACO)
A third-party payer is requesting documentation to support billed services. Which of the
following is the appropriate document the medical administrative assistant should
forward to the third-party payer? -CORRECTANSWER progress notes
, A medical administrative assistant is verifying a patient's insurance coverage. After
making a photocopy of the patient's insurance card, which of the following actions
should the assistant take next? -CORRECTANSWER Add the date to the photocopy of
the card
Which of the following is the part of the endocrine system that produces melatonin and
regulates sleep patterns? -CORRECTANSWER Pineal gland
Which of the following establishes the units used to determine Medicare fee schedules
based on overhead expenses, amount of work involved, and cost of malpractice
insurance? -CORRECTANSWER Resource-based relative value scale (RBRVS)
Which of the following actions should a medical administrative assistant take when
processing critical mail for a provider who is out on vacation? -CORRECTANSWER
Consult with an on-call provider about the mail
A medical administrative assistant should identify that which of the following ensures
security of patient medical records? -CORRECTANSWER Providing each staff member
with their own individual login and password to access the records
A medical administrative assistant is checking in several patients who showed up at the
same time and are frustrated due to the extended wait period. Which of the following
actions should the assistant take first to manage the frustrated patients? -
CORRECTANSWER Greet each patient with a smile.
A medical administrative assistant should recognize that which of the following
abbreviations is correct according to The Joint Commission's "Do Not Use" list? -
CORRECTANSWER PO
Which of the following medical terms defines painful movement of the body or a body
part? -CORRECTANSWER Dyskinesia
Which of the following might a practice manager use to promote engagement for a team
of medical administrative assistants? -CORRECTANSWER Staff training
Which of the following actions should a medical administrative assistant take to reduce
the number of no-show appointments? -CORRECTANSWER Call patients 1 to 2 days
before their scheduled appointment.
Which of the following tasks is within a medical administrative assistant's scope of
practice? -CORRECTANSWER Managing accounts receivable
A medical administrative assistant is performing patient check-out at the end of a new
patient appointment.
