CPXP Practice Exam 2025 Update COMPREHENSIVE
FREQUENTLY TESTED QUESTIONS and verified
answers | accurate answers|100% solved!!
Affinity diagram - (ANSWER)Organizes a large number of ideas into their natural
relationships. This method taps a team's creativity and intuition.
Who created the affinity diagram and when? - (ANSWER)1960s by Japanese
anthropologist Jiro Kawakita
Examples of when to use and affinity diagram - (ANSWER)1) When you are
confronted with many facts or ideas in apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
What are typical situations to use affinity diagrams - (ANSWER)After a
brainstorming exercise and when analyzing verbal data (i.e. survey results)
Define Bias - (ANSWER)a tendency or inclination that results in judgment without
question. Bias refers to the mechanism of the brain that operates on associations.
It's an automatic response. It's a shortcut to interact with the world around us.
Explicit vs. implicit bias - (ANSWER)When a person is aware of their bias, it is
called explicit bias; when they aren't, it is called implicit
bias.
,Complaint - (ANSWER)A concern voiced by a patient, or patient's representative
about service, care or treatment that can be resolved quickly by the staff present
(less than 24 hours)
When is a complaint considered resolved - (ANSWER)A complaint is considered
resolved when the patient is satisfied with the actions taken on his or her behalf
Culture - (ANSWER)The collective programming or wiring of the human mind
acquired over time that distinguishes the members of one human group from
another through their behaviors that include self-worth and esteem, thoughts,
communication, action, values and beliefs and that also guide decision making
Cultural Competency - (ANSWER)A set of congruent behaviors, attitudes and
policies that come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
Cultural Sensitivity - (ANSWER)An individual is aware of cultural differences and
takes the required steps to recognize his/her own cultural values and biases.
Diplomacy - (ANSWER)the art or practice of creating alliances, agreements and
means you have a skill dealing with people
Descriptive Statistics - (ANSWER)Values that describe the characteristics of a
sample or population.
, Direct Correlation - (ANSWER)A positive correlation where the values of both
variables change in the same direction.
Empathy - (ANSWER)The feeling that you understand and share another person's
experiences and emotions: the ability to share someone else's feelings
Ethnography - (ANSWER)A form of qualitative research that allows a trained
observer to observe and document the experience. In healthcare, ethnography is
becoming more commonplace as a means to study the patient experience.
EBCD - (ANSWER)Experience Based Co-design - involves gathering experiences
from patients and staff through in-depth interviewing, observations and group
discussions, identifying key "touch points" (emotionally significant points) and
assigning positive or negative feelings.
Who designed EBCD and why? - (ANSWER)NHS to develop simple solutions that
offer patients a better experience of treatment and care.
EBD - (ANSWER)Experience Based Design - Both a philosophy and set of methods
focused on understanding the experiences and emotions of those who are
involved in receiving and delivering health care services; striving to understand
what people naturally feel and do. This approach enables an understanding of the
experience of health care from the patients, caregivers and staff perspective. It is
a method of designing better experiences for patients, families and staff.
FREQUENTLY TESTED QUESTIONS and verified
answers | accurate answers|100% solved!!
Affinity diagram - (ANSWER)Organizes a large number of ideas into their natural
relationships. This method taps a team's creativity and intuition.
Who created the affinity diagram and when? - (ANSWER)1960s by Japanese
anthropologist Jiro Kawakita
Examples of when to use and affinity diagram - (ANSWER)1) When you are
confronted with many facts or ideas in apparent chaos,
2) When issues seem too large and complex to grasp,
3) When group consensus is necessary.
What are typical situations to use affinity diagrams - (ANSWER)After a
brainstorming exercise and when analyzing verbal data (i.e. survey results)
Define Bias - (ANSWER)a tendency or inclination that results in judgment without
question. Bias refers to the mechanism of the brain that operates on associations.
It's an automatic response. It's a shortcut to interact with the world around us.
Explicit vs. implicit bias - (ANSWER)When a person is aware of their bias, it is
called explicit bias; when they aren't, it is called implicit
bias.
,Complaint - (ANSWER)A concern voiced by a patient, or patient's representative
about service, care or treatment that can be resolved quickly by the staff present
(less than 24 hours)
When is a complaint considered resolved - (ANSWER)A complaint is considered
resolved when the patient is satisfied with the actions taken on his or her behalf
Culture - (ANSWER)The collective programming or wiring of the human mind
acquired over time that distinguishes the members of one human group from
another through their behaviors that include self-worth and esteem, thoughts,
communication, action, values and beliefs and that also guide decision making
Cultural Competency - (ANSWER)A set of congruent behaviors, attitudes and
policies that come together in a system, agency, or among professionals that
enables effective work in cross-cultural situations.
Cultural Sensitivity - (ANSWER)An individual is aware of cultural differences and
takes the required steps to recognize his/her own cultural values and biases.
Diplomacy - (ANSWER)the art or practice of creating alliances, agreements and
means you have a skill dealing with people
Descriptive Statistics - (ANSWER)Values that describe the characteristics of a
sample or population.
, Direct Correlation - (ANSWER)A positive correlation where the values of both
variables change in the same direction.
Empathy - (ANSWER)The feeling that you understand and share another person's
experiences and emotions: the ability to share someone else's feelings
Ethnography - (ANSWER)A form of qualitative research that allows a trained
observer to observe and document the experience. In healthcare, ethnography is
becoming more commonplace as a means to study the patient experience.
EBCD - (ANSWER)Experience Based Co-design - involves gathering experiences
from patients and staff through in-depth interviewing, observations and group
discussions, identifying key "touch points" (emotionally significant points) and
assigning positive or negative feelings.
Who designed EBCD and why? - (ANSWER)NHS to develop simple solutions that
offer patients a better experience of treatment and care.
EBD - (ANSWER)Experience Based Design - Both a philosophy and set of methods
focused on understanding the experiences and emotions of those who are
involved in receiving and delivering health care services; striving to understand
what people naturally feel and do. This approach enables an understanding of the
experience of health care from the patients, caregivers and staff perspective. It is
a method of designing better experiences for patients, families and staff.
