ACADEMY TEST QUESTIONS AND
CORRECT ANSWERS
TellingzzazzcustomerzzorzzassistantzzthatzzyouzzgotzztozzdozzitzzorzzIzzdon'tzzworryzzinzzthiszzarea.zz
iszzazzpositivezzwayzztozzhelp.zzTruezzorzzfalsezz-zzans-False
thezzmeaningzzofzzshrink?zz-zzans-
Thezzshortagezzorzzdifferencezzbetweenzzphysicalzzcountzzinventoryzzanzzinventory
WherezzcanzzyouzzfindzzyourzzstoreszzculturalzzDemographics?zz-zzans-
Storezzofzzthezzcommunityzz(SOTC)
Understandzzonzzhandszzcauseszzwhat?zz-zzans-Azzexeessivezzamountzzofzzfreight
Overstatedzzonzzhandszzcauseszzwhat?zz-zzans-
Azzshortagezzinzzfreightzzcauseszzoutzzofzzstocks
whatzzwaszzSamzzWaltonszztakezzonzzcustomerzzservice?zz-zzans-
Greetzztheme,zzHelpzzthem,zzthankzzthem,zzmakezzthemzzfeelzzIMPORTANT
whichzziszznotzzonezzofzzthezzbeliefszzofzzwalmartzz-zzans-safetyzzandzzcompliance
whichzziszznotzzonezzofzzthezzW'szzofzzwalmartzztouringzz-zzans-Which
whyzzarezzthezzreasonzzcustomerszzchoosezzpickzzupzztoday?zz-zzans-
convenientzz,assoctmen,zzlowerzzprices,
Howzztozzwrapzzupzzazztourzz-zzans-clarifyzznotes,zzaskzzquestions
coachingzzforzzimprovementzzwhenzzazzassociateszzbreakszzpolicyzzTruezzorzzFalsezz-zzans-
TruezzInzzportentzzFormalzzanzziszzwritten
Coachingzzforzzsuccesszziszzusedzzhow?zz-zzans-
Intentionszztozzteach,zztrain,zzdevelopingzzassociateszzonzzthezzfloorzzonzzthezzspotzzthiszziszzve
ryzzinformal
CORRECT ANSWERS
TellingzzazzcustomerzzorzzassistantzzthatzzyouzzgotzztozzdozzitzzorzzIzzdon'tzzworryzzinzzthiszzarea.zz
iszzazzpositivezzwayzztozzhelp.zzTruezzorzzfalsezz-zzans-False
thezzmeaningzzofzzshrink?zz-zzans-
Thezzshortagezzorzzdifferencezzbetweenzzphysicalzzcountzzinventoryzzanzzinventory
WherezzcanzzyouzzfindzzyourzzstoreszzculturalzzDemographics?zz-zzans-
Storezzofzzthezzcommunityzz(SOTC)
Understandzzonzzhandszzcauseszzwhat?zz-zzans-Azzexeessivezzamountzzofzzfreight
Overstatedzzonzzhandszzcauseszzwhat?zz-zzans-
Azzshortagezzinzzfreightzzcauseszzoutzzofzzstocks
whatzzwaszzSamzzWaltonszztakezzonzzcustomerzzservice?zz-zzans-
Greetzztheme,zzHelpzzthem,zzthankzzthem,zzmakezzthemzzfeelzzIMPORTANT
whichzziszznotzzonezzofzzthezzbeliefszzofzzwalmartzz-zzans-safetyzzandzzcompliance
whichzziszznotzzonezzofzzthezzW'szzofzzwalmartzztouringzz-zzans-Which
whyzzarezzthezzreasonzzcustomerszzchoosezzpickzzupzztoday?zz-zzans-
convenientzz,assoctmen,zzlowerzzprices,
Howzztozzwrapzzupzzazztourzz-zzans-clarifyzznotes,zzaskzzquestions
coachingzzforzzimprovementzzwhenzzazzassociateszzbreakszzpolicyzzTruezzorzzFalsezz-zzans-
TruezzInzzportentzzFormalzzanzziszzwritten
Coachingzzforzzsuccesszziszzusedzzhow?zz-zzans-
Intentionszztozzteach,zztrain,zzdevelopingzzassociateszzonzzthezzfloorzzonzzthezzspotzzthiszziszzve
ryzzinformal