Test Bank For Operations and Supply Chain Management, 17th Edition by Robert Jacobs.

TEST BANK FOR OPERATIONS AND SUPPLY CHAIN MANAGEMENT 16TH EDITION BY F. ROBERT JACOBS




TEST BANK FOR
OPERATIONS AND
SUPPLY CHAIN
MANAGEMENT 16TH
EDITION BY F.
ROBERT JACOBS

,TEST BANK FOR OPERATIONS AND SUPPLY CHAIN MANAGEMENT 16TH EDITION BY F. ROBERT JACOBS



Test Bank For
Operations And Supply Chain Management 16th Edition By F. Robert Jacobs

Chapter 1-22


Chapter 01 Test Bank Static

1. Efficiency Means Doing The Right Things To Create The Most Value For The Company.

F alse

Efficiency Means Doing Something At The Lowest Possible Cost.

2. Effectiveness Means Doing The Right Things To Create The Most Value For The Company.

T rue

Effectiveness Means Doing The Right Things To Create The Most Value For The Company.

Aacsb: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic:
Efficiency, Effectiveness, And
Value

3. A Doctor Completes A Surgical Procedure On A Patient Without Error. The Patient Dies Anyway. In Operations
Management Terms, We Could Refer To This Doctor As Being Efficient But Not Effective.

T rue

Efficiency Means Doing Something At The Lowest Possible Cost. Effectiveness Means Doing The Right Things To Create
The Most Value. The Doctor Performed The Surgery Without Error. Because The Patient Died, No Value Was Created.

Aacsb: Analytical Thinking
Blooms:
Analyze
Difficulty: 2
Medium
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic:
Efficiency, Effectiveness, And
Value

4. A Worker Can Be Efficient Without Being Effective.

T rue

Efficiency Means Doing Something At The Lowest Possible Cost. Effectiveness Means Doing The Right Things To
Create The Most Value. These Are Different Things.

Aacsb: Analytical
Thinking

,TEST BANK FOR OPERATIONS AND SUPPLY CHAIN MANAGEMENT 16TH EDITION BY F. ROBERT JACOBS



Blooms:
Understand
Difficulty: 2
Medium
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic:
Efficiency, Effectiveness, And
Value

, TEST BANK FOR OPERATIONS AND SUPPLY CHAIN MANAGEMENT 16TH EDITION BY F. ROBERT JACOBS



5. A Process Can Be Effective Without Being Efficient.

T rue

Often, Maximizing Effectiveness And Efficiency At The Same Time Creates Conflict Between The Two Goals.
"Being Efficient" At The Customer Service Counter At A Local Store Or Bank Means Using The Fewest Number Of
Clerks Possible At The Counter. Being Effective, Though, Means Minimizing The Amount Of Time Customers
Need To Wait In Line.

Aacsb: Analytical
Thinking
Blooms:
Understand
Difficulty: 2
Medium
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic:
Efficiency, Effectiveness, And
Value

6. Operations And Supply Chain Management Is Defined As The Design, Operation, And Improvement Of The
Systems That Create And Deliver The Firm's Primary Products And Services.

T rue

Operations And Supply Chain Management Is Defined As The Design, Operation, And Improvement Of The
Systems That Create And Deliver The Firm's Primary Products And Services.

Aacsb: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-01 Identify The Elements Of Operations And Supply Chain Management. (Oscm)
Topic: What Is Operations And Supply Chain Management?

7. The Term "Value" Refers To The Relationship Between Quality And The Price Paid By The Consumer.

T rue

Related To Efficiency And Effectiveness Is The Concept Of Value, Which Can Be Metaphorically Defined As Quality
Divided By Price.

Aacsb: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-04 Evaluate The
Efficiency Of A Firm. Topic:
Efficiency, Effectiveness, And
Value

8. Attempting To Balance The Desire To Efficiently Use Resources While Providing A Highly Effective Service May
Create Conflict Between The Two Goals.

T rue