Test Bank - Business Communication: Polishing Your Professional Presence 4th Edition by Barbara Shwom | Complete Guide A+.

Business Communication: Polishing Your Professional Presence, 4e (Shwom/Snyder)
Chapter 1 Developing Your Professional Presence

1) Which of the following is a complex process of encoding and decoding information, ideas,
and feelings?
A) Confidence
B) Communication
C) Professional presence
D) Transmission model
E) Feedback
Answer: B
Explanation: In its most basic form, communication is a complex process of encoding and
decoding messages (information, ideas, and feelings).
Diff: 1
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?

2) Which communication model focuses on a single communication exchange in a linear path
from a sender to a receiver?
A) Transmission
B) Physiological
C) Language
D) Transaction
E) Relational
Answer: A
Explanation: The transmission model focuses on a single communication exchange and portrays
communication as the linear transmission of a message from a sender to a receiver.
Diff: 2
Question Category: Concept
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?

3) Putting ideas into words, images, or actions takes place during which step in the
communication process?
A) Medium determination
B) Transmission
C) Encoding
D) Decoding
E) Interaction
Answer: C
Explanation: A sender has an intention, selects a medium of communication, encodes that
intention into words, images, or actions; and sends the message through that medium.
Diff: 2
Question Category: Synthesis
AACSB: Written and oral communication
Study Question: 1 Why is it challenging to communicate well?
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,4) What #mbare #mbthe #mbexternal #mbcircumstances #mbthat #mbinfluence #mbcommunication #mbreferred #mbto?
A) Interaction #mbmodel
B) Feedback
C) Semantic #mbbarriers
D) Context
E) Language
#mbbarriers #mbAnswer:

# m bD

Explanation: # m b The #mbconcept #mbof #mbcontext #mbis #mbthe #mbexternal #mbcircumstances #mband #mbforces
#mbthat #mbinfluence #mbcommunication.

Diff: #mb2
Question #mbCategory: # m b Concept
#mbAACSB: # m b Reflective #mbthinking

Study #mbQuestion: # m b 1 #mbWhy #mbis #mbit #mbchallenging #mbto #mbcommunicate #mbwell?

5) Issues #mbsuch #mbas #mbthe #mbdistance #mbbetween #mbcommunicators #mband #mbthe #mbnoise #mbin #mba
#mbroom #mbare #mbaspects #mbof #mbwhat #mbtype #mbof #mbcontext?

A) Language
B) Semantic
C) Physiological
D) Psychological
E) Physical
#mbAnswer:

# m bE

Explanation: # m b Physical #mbcontext #mbis #mbthe #mbcontext #mbin #mbwhich #mbthe #mbcommunication #mbtakes
#mbplace, #mbincluding #mbthe #mbphysical #mbdistance #mbbetween #mbcommunicators #mbas #mbwell #mbas #mbwhat's

#mbgoing #mbon #mbaround #mbyou, #mbsuch #mbas #mba #mbnoisy #mbroom #mbor #mbsomeone #mbwhispering.

Diff: #mb1
Question #mbCategory: # m b Application #mbof #mbknowledge
#mbAACSB: # m b Application #mbof #mbknowledge

Study #mbQuestion: # m b 1 #mbWhy #mbis #mbit #mbchallenging #mbto #mbcommunicate #mbwell?

6) Language #mbthat #mbis #mbdifficult #mbto #mbunderstand #mbor #mbis #mbambiguous #mbis #mbindicative #mbof #mbwhat
#mbtype #mbof #mbbarrier?

A) Semantic
B) Feedback
C) Physical
D) Psychological
E) Physiological
#mbAnswer: # m b A

Explanation: # m b Semantic #mbbarriers #mbarise #mbfrom #mblanguage #mbthat #mbis #mbambiguous #mbor #mbdifficult
#mbto #mbunderstand. #mbDiff: #mb1

Question #mbCategory: # m b Concept
AACSB: # m b Written #mband #mboral #mbcommunication
Study #mbQuestion: # m b 1 #mbWhy #mbis #mbit #mbchallenging #mbto #mbcommunicate #mbwell?



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,7) Which #mbof #mbthe #mbfollowing #mbworkplace #mbactivities #mbis #mbmost #mblikely #mbto #mbbe #mbthe
#mbone #mbin #mbwhich #mbyour #mbcommunication #mbskills #mbwill #mbbe #mbutilized?

A) Calculating #mbwhether #mbsales #mbare #mbup #mbthis #mbquarter #mbusing #mbthe #mblatest #mbfigures
B) Formulating #mbstrategies #mbto #mbmanage #mbyour #mbnew #mbteam
C) Persuading #mbyour #mbcolleagues #mbthat #mbyour #mbidea #mbwill #mblikely #mblead #mbto #mbincreased #mbsales
D) Analyzing #mbthe #mbpattern #mbof #mberrors #mbfound #mbin #mbyour #mbnew #mbproduct
E) Designing #mbalgorithms #mbfor #mbthe #mbto-be-developed
#mbsoftware #mbAnswer: # m b C

Explanation: # m b None #mbof #mbthe #mbother #mboptions #mbrequire #mbcommunication #mbskills #mbas #mbthey #mbare
#mbnot #mbintended #mbto #mbbe #mbdirected #mbtoward #mbsomeone, #mbwhile #mbpersuading #mbcolleagues

#mbrequires #mbtalking #mbto #mbthem #mband #mbmaking #mbthem #mbunderstand #mbwhat #mbyou #mbwish #mbto

#mbconvey.

Diff: #mb2
Question #mbCategory: # m b Application #mbof #mbknowledge
#mbAACSB: # m b Analytical #mbthinking

Study #mbQuestion: # m b 1 #mbWhy #mbis #mbit #mbchallenging #mbto #mbcommunicate #mbwell?

8) Which #mbof #mbthe #mbfollowing #mbis #mba #mbdisciplined #mbapproach #mbto #mbanalyzing #mband #mbevaluating
#mbinformation #mbto #mbguide #mbactions #mband #mbdecisions?

A) Leadership
B) Critical #mbthinking
C) Communication
D) Professional #mbpresence
E) Context
#mbAnswer:

#mbB

Explanation: # m b Critical #mbthinking #mbis #mba #mbdisciplined #mbapproach #mbto #mbanalyzing, #mbsynthesizing,
#mband #mbevaluating #mbinformation, #mbwhich #mbthen #mbacts #mbas #mba #mbguide #mbto #mbactions #mband

#mbdecisions.

Diff: #mb2
Question #mbCategory: # m b Concept
AACSB: # m b Written #mband #mboral #mbcommunication
Study #mbQuestion: # m b 1 #mbWhy #mbis #mbit #mbchallenging #mbto #mbcommunicate #mbwell?

9) Which #mbof #mbthe #mbfollowing #mbexpands #mbthe #mbconcept #mbof #mbcontext #mband #mbis #mbinfluenced #mbby
#mbsocial #mband #mbcultural #mbforces?

A) Transaction #mbmodel
B) Relational #mbcontext
C) Interaction #mbmodel
D) Psychological #mbmodel
E) Language
#mbAnswer:

# m bA

Explanation: # m b The #mbtransaction #mbmodel #mbof #mbcommunication #mbexpands #mbon #mbthe #mbconcept #mbof
#mbcontext #mband #mbrecognizes #mbthat #mbcommunication #mbis #mbinfluenced #mbby #mba #mbbroader #mbset #mbof

#mbexternal #mbforces: #mbsocial, #mbrelational, #mband #mbcultural.

Diff: #mb2
3
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, Question #mbCategory: # m b Concept
#mbAACSB: # m b Application #mbof

#mbknowledge

Study #mbQuestion: # m b 1 #mbWhy #mbis #mbit #mbchallenging #mbto #mbcommunicate #mbwell?




4
Copyright #mb© #mb2019 #mbPearson
#mbEducation, #mbInc.



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