1|Page
WGU C483 - PRINCIPLES OF MANAGEMENT
EXAM | COMPREHENSIVE Q&A FOR
GUARANTEED SUCCESS
Accommodation -correct-answer-A style of dealing with conflict involving
cooperation on behalf of the other party but not being assertive about one's own
interests
Accountability -correct-answer-The expectation that employees will perform a job,
take corrective action when necessary, and report upward on the status and
quality of their performance
Accounting audits -correct-answer-Procedures used to verify accounting reports
and statements
Ethical leader -correct-answer-One who is both a moral person and a moral
manager influencing others to behave ethically
,2|Page
Ethical responsibilities -correct-answer-Meeting other social expectations, not
written as law
Ethics -correct-answer-The system of rules that governs the ordering of values
Ethnocentrism -correct-answer-The tendency to judge others by the standards of
one's group or culture, which are seen as superior
Executive champion -correct-answer-An executive who supports a new technology
and protects the product champion of the innovation
Expatriates -correct-answer-Parent-company nationals who are sent to work at a
foreign subsidiary
Expectancy -correct-answer-Employees' perception of the likelihood that their
efforts will enable them to attain their performance goals
,3|Page
Expectancy theory -correct-answer-A theory proposing that people will behave
based on their perceived likelihood that their effort will lead to a certain outcome
and on how highly they value that outcome
External audit -correct-answer-An evaluation conducted by one organization, such
as a CPA firm, on another
External environment -correct-answer-All relevant forces outside a firm's
boundaries, such as competitors, customers, the government, and the economy
Extinction -correct-answer-Disappearance of behaviors that occurs when the
behaviors are not being reinforced.
Extrinsic reward -correct-answer-Reward given to a person by the boss, the
company, or some other person
Failure rate -correct-answer-The number of expatriate managers of an overseas
operation who come home early
, 4|Page
Feedback control -correct-answer-Control that focuses on the use of information
about previous results to correct deviations from the acceptable standard
Feedforward control -correct-answer-The control process used before operations
begin, including policies, procedures, and rules designed to ensure that planned
activities are carried out properly
Fiedler's contingency model of leadership effectiveness -correct-answer-A
situational approach to leadership postulating that effectiveness depends on the
personal style of the leader and the degree to which the situation gives the leader
power, control, and influence over the situation
Filtering -correct-answer-The process of withholding, ignoring, or distorting
information
Final consumer -correct-answer-A customer who purchases products in their
finished form
Flexible benefit programs -correct-answer-Benefit programs in which employees
are given credits to spend on benefits that fit their unique needs
WGU C483 - PRINCIPLES OF MANAGEMENT
EXAM | COMPREHENSIVE Q&A FOR
GUARANTEED SUCCESS
Accommodation -correct-answer-A style of dealing with conflict involving
cooperation on behalf of the other party but not being assertive about one's own
interests
Accountability -correct-answer-The expectation that employees will perform a job,
take corrective action when necessary, and report upward on the status and
quality of their performance
Accounting audits -correct-answer-Procedures used to verify accounting reports
and statements
Ethical leader -correct-answer-One who is both a moral person and a moral
manager influencing others to behave ethically
,2|Page
Ethical responsibilities -correct-answer-Meeting other social expectations, not
written as law
Ethics -correct-answer-The system of rules that governs the ordering of values
Ethnocentrism -correct-answer-The tendency to judge others by the standards of
one's group or culture, which are seen as superior
Executive champion -correct-answer-An executive who supports a new technology
and protects the product champion of the innovation
Expatriates -correct-answer-Parent-company nationals who are sent to work at a
foreign subsidiary
Expectancy -correct-answer-Employees' perception of the likelihood that their
efforts will enable them to attain their performance goals
,3|Page
Expectancy theory -correct-answer-A theory proposing that people will behave
based on their perceived likelihood that their effort will lead to a certain outcome
and on how highly they value that outcome
External audit -correct-answer-An evaluation conducted by one organization, such
as a CPA firm, on another
External environment -correct-answer-All relevant forces outside a firm's
boundaries, such as competitors, customers, the government, and the economy
Extinction -correct-answer-Disappearance of behaviors that occurs when the
behaviors are not being reinforced.
Extrinsic reward -correct-answer-Reward given to a person by the boss, the
company, or some other person
Failure rate -correct-answer-The number of expatriate managers of an overseas
operation who come home early
, 4|Page
Feedback control -correct-answer-Control that focuses on the use of information
about previous results to correct deviations from the acceptable standard
Feedforward control -correct-answer-The control process used before operations
begin, including policies, procedures, and rules designed to ensure that planned
activities are carried out properly
Fiedler's contingency model of leadership effectiveness -correct-answer-A
situational approach to leadership postulating that effectiveness depends on the
personal style of the leader and the degree to which the situation gives the leader
power, control, and influence over the situation
Filtering -correct-answer-The process of withholding, ignoring, or distorting
information
Final consumer -correct-answer-A customer who purchases products in their
finished form
Flexible benefit programs -correct-answer-Benefit programs in which employees
are given credits to spend on benefits that fit their unique needs
