ANALYTICAL METHODS OF HEALTHCARE LEADERS D514
ACTUAL TEST PAPER 2025/2026 QUESTIONS AND
ANSWERS GRADED A+
✔✔A large urban hospital has implemented a new patient registration system to reduce
patient complaints, streamline the process, and make it easier to understand.
The hospital had been monitoring patient wait times for registration prior to
implementing this change.
Which aspect of wait time was analyzed in the application of descriptive statistics
applied for this scenario? - ✔✔An average of wait times was analyzed.
✔✔A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major complaints were. The center has
decided to outsource its maintenance in an effort to improve patient satisfaction scores.
The median patient satisfaction scores were determined from the survey.
How were descriptive statistics applied in this scenario? - ✔✔To determine the 50th
percentile of patient satisfaction scores
✔✔An administrator at an established hospital decided to create a new data collection
plan for the quality improvement initiative because the former plan was not acceptable.
One concern with the old plan was with the timeliness of the data and with missing data
elements associated with wait times and communication.
How were descriptive statistics applied in this scenario? - ✔✔To identify the average
patient satisfaction score
✔✔A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major complaints were. The center has
decided to outsource its maintenance in an effort to improve patient satisfaction scores.
The surgical center reviewed patient satisfaction scores before and after outsourcing its
housekeeping services.
Which inferential statistic was applied to arrive at the decision to outsource
maintenance? - ✔✔A t-test
, ✔✔There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient portal
that will allow patients to perform a refill request online. The system will also allow
patients to request refills via text or mobile devices.
The administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction.
How were inferential statistics applied to arrive at this decision? - ✔✔A linear regression
was performed regarding customer satisfaction rates.
✔✔A hospital is experiencing a high rate of nursing turnover during the first year at the
hospital. There are many theories as to why turnover in this cohort is so high. The chief
executive officer (CEO) has asked the nursing director to study this further and develop
some tactics to improve nursing retention. The director plans to gather data, conduct
some statistical analysis, and report back to the CEO with an improvement plan.
How should the nursing director apply cluster analysis to study this issue? - ✔✔By
grouping nurses into categories related to the reasons they resigned
✔✔A healthcare administrator decided to implement email safety training classes for all
employees after reading about computer hacks through phishing. An exam was given to
the employees after the training.
How should the organization use the pass rate data from the assessment? - ✔✔To see
if additional educational efforts are needed
✔✔A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts to
identify delinquent accounts based on patient demographics to create a collection
process through the patient portal.
How should the CFO use the data? - ✔✔To implement improvements in the revenue
cycle process
✔✔The public health department is interested in the impact of emergency services
provided to trauma patients at accident scenes.
Which type of database can provide this type of information? - ✔✔Disease registries
✔✔A researcher is investigating factors that influence emergency department wait times
for all urban hospitals in the United States.
Which type of database should the researcher use? - ✔✔Data warehouse
ACTUAL TEST PAPER 2025/2026 QUESTIONS AND
ANSWERS GRADED A+
✔✔A large urban hospital has implemented a new patient registration system to reduce
patient complaints, streamline the process, and make it easier to understand.
The hospital had been monitoring patient wait times for registration prior to
implementing this change.
Which aspect of wait time was analyzed in the application of descriptive statistics
applied for this scenario? - ✔✔An average of wait times was analyzed.
✔✔A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major complaints were. The center has
decided to outsource its maintenance in an effort to improve patient satisfaction scores.
The median patient satisfaction scores were determined from the survey.
How were descriptive statistics applied in this scenario? - ✔✔To determine the 50th
percentile of patient satisfaction scores
✔✔An administrator at an established hospital decided to create a new data collection
plan for the quality improvement initiative because the former plan was not acceptable.
One concern with the old plan was with the timeliness of the data and with missing data
elements associated with wait times and communication.
How were descriptive statistics applied in this scenario? - ✔✔To identify the average
patient satisfaction score
✔✔A surgical center is experiencing patient attrition. The center has received bad
reviews online. One area of complaints is that the center is dirty in common areas. The
center conducted a survey to ascertain what the major complaints were. The center has
decided to outsource its maintenance in an effort to improve patient satisfaction scores.
The surgical center reviewed patient satisfaction scores before and after outsourcing its
housekeeping services.
Which inferential statistic was applied to arrive at the decision to outsource
maintenance? - ✔✔A t-test
, ✔✔There have been recent complaints at a pharmacy regarding care, wait times, and
errors. The administrator wants to further examine customer satisfaction rates. After
examining more information the administrator decides to develop a new patient portal
that will allow patients to perform a refill request online. The system will also allow
patients to request refills via text or mobile devices.
The administrator wants to determine if the complaints regarding the care, wait time,
and errors at the pharmacy are associated with customer satisfaction.
How were inferential statistics applied to arrive at this decision? - ✔✔A linear regression
was performed regarding customer satisfaction rates.
✔✔A hospital is experiencing a high rate of nursing turnover during the first year at the
hospital. There are many theories as to why turnover in this cohort is so high. The chief
executive officer (CEO) has asked the nursing director to study this further and develop
some tactics to improve nursing retention. The director plans to gather data, conduct
some statistical analysis, and report back to the CEO with an improvement plan.
How should the nursing director apply cluster analysis to study this issue? - ✔✔By
grouping nurses into categories related to the reasons they resigned
✔✔A healthcare administrator decided to implement email safety training classes for all
employees after reading about computer hacks through phishing. An exam was given to
the employees after the training.
How should the organization use the pass rate data from the assessment? - ✔✔To see
if additional educational efforts are needed
✔✔A hospital would like to reduce the outstanding accounts receivables with large
amounts. The chief financial officer (CFO) asked the director of patient accounts to
identify delinquent accounts based on patient demographics to create a collection
process through the patient portal.
How should the CFO use the data? - ✔✔To implement improvements in the revenue
cycle process
✔✔The public health department is interested in the impact of emergency services
provided to trauma patients at accident scenes.
Which type of database can provide this type of information? - ✔✔Disease registries
✔✔A researcher is investigating factors that influence emergency department wait times
for all urban hospitals in the United States.
Which type of database should the researcher use? - ✔✔Data warehouse
