8/19/25, 2:37 PM HCA 101 Exam Questions & Answers | 100% Verified solutions |Questions with Correct Answers 2025 latest update!! Flashcards | …
HCA 101 Exam Questions & Answers | 100%
Verified solutions |Questions with Correct
Answers 2025 latest update!!
Save
Terms in this set (264)
Healthy human relationships is a basic human need
fills our need for belonging and affection
Why do we communicate?
lack of close, caring relationships pose a range of
hazards to physical and mental health
the exchange of information of two people
spreads ideas, knowledge
What is communication? expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
communication that uses written or spoken words or
verbal communication sign language
30-35% of our communication
Communicating without the use of words:
Non-verbal
Body language, touch, silence
communication
65-70% of our communication
1)sender
2)communication(message)
how do we communicate
3)receiver
4)feedback
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the originator of the message in the communication
Sender
process
message the information being sent
the person who receives and responds to the
receiver
message
Feedback The receiver's response to a message
the situation at the time of communication
context
(social/professional)
the surrounding where communication occur that
Environment/climate
influence the interaction
choose your words carefully
use everyday language no slang
speak clear and slowly
context for verbal
watch tone of voice
communication
stay on subject
determine understanding of your message
don't pretend to understand
refers to the emotional tone of a relationship
shared by everyone
climate
shifts and changes like the weather
can be positive or negative
-values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
influences on
-environment of transaction
communication
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such
as piercings, tattoos, jewelry)
-body movement & posture
-touch
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-communication can be intentional or unintentional
-its impossible not to communicate
-communication is unrepeatable
communication principles
-communication is irreversible
-communication has a content and relational
dimension
-meanings are in words
communication
-more communication is better
misconceptions
-communication is a natural ability
-for safety of our clients
-safety for ourselves and co-workers
why is it important for
to build better relationships with co-workers, clients,
HCA's o communicate
and families
effectively
-we communicate with client who cannot speak,
cannot hear, or are confused
-we need to understand, respect, and be sensitive to
each unique situation and need
how do we communicate -respect clients culture and religion
effectively -understand that stress, problems, illnesses,
frustrations can affect how messages are sent and
received
-be a good listener
-showing interest shows you care
-make eye contact
-lean towards the client
-respond
effective communication
-paraphrase
-empathetic listening
-use open and closed ended questions
-clarifying
-focusing
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-ordering
-interrupting
-answering your own question
-giving advice or opinion
barriers that prevent
-minimizing problems
effective communication
-using patronizing language/ dehumanizing
-failing to listen/ distractions
-complaining
-threatening
Challenges to anger is a common response to illness and disability
communication by clients and families
assertive communication expresses thoughts and
communicating assertively
feelings positively
-benefits the client
professional -caregiver has a balance power, client is dependent
communication -caregiver is getting paid for a service
-clients trusts the caregiver to maintain confidentiality
-exists for the mutual benefit of individuals involved
-Individuals have the freedom to remain in the
social communication relationship or to leave
- there is give an take, both individuals have the
opportunity to have there needs meet
- you hare personal problems or aspects of your
intimate life with clients
-you keep secrets with clients
warning signs that
-you become defensive when someone questions
professional boundaries
your interactions
have been broken
-you have received gifts from clients
-you feel you understand the clients problems better
than others
deliberately revealing information about oneself that
What is self-disclosure? is significant and would not normally be known by
others
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HCA 101 Exam Questions & Answers | 100%
Verified solutions |Questions with Correct
Answers 2025 latest update!!
Save
Terms in this set (264)
Healthy human relationships is a basic human need
fills our need for belonging and affection
Why do we communicate?
lack of close, caring relationships pose a range of
hazards to physical and mental health
the exchange of information of two people
spreads ideas, knowledge
What is communication? expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
communication that uses written or spoken words or
verbal communication sign language
30-35% of our communication
Communicating without the use of words:
Non-verbal
Body language, touch, silence
communication
65-70% of our communication
1)sender
2)communication(message)
how do we communicate
3)receiver
4)feedback
https://quizlet.com/1066704381/hca-101-exam-questions-answers-100-verified-solutions-questions-with-correct-answers-2025-latest-update-flash-car… 1/40
,8/19/25, 2:37 PM HCA 101 Exam Questions & Answers | 100% Verified solutions |Questions with Correct Answers 2025 latest update!! Flashcards | …
the originator of the message in the communication
Sender
process
message the information being sent
the person who receives and responds to the
receiver
message
Feedback The receiver's response to a message
the situation at the time of communication
context
(social/professional)
the surrounding where communication occur that
Environment/climate
influence the interaction
choose your words carefully
use everyday language no slang
speak clear and slowly
context for verbal
watch tone of voice
communication
stay on subject
determine understanding of your message
don't pretend to understand
refers to the emotional tone of a relationship
shared by everyone
climate
shifts and changes like the weather
can be positive or negative
-values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
influences on
-environment of transaction
communication
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such
as piercings, tattoos, jewelry)
-body movement & posture
-touch
https://quizlet.com/1066704381/hca-101-exam-questions-answers-100-verified-solutions-questions-with-correct-answers-2025-latest-update-flash-car… 2/40
,8/19/25, 2:37 PM HCA 101 Exam Questions & Answers | 100% Verified solutions |Questions with Correct Answers 2025 latest update!! Flashcards | …
-communication can be intentional or unintentional
-its impossible not to communicate
-communication is unrepeatable
communication principles
-communication is irreversible
-communication has a content and relational
dimension
-meanings are in words
communication
-more communication is better
misconceptions
-communication is a natural ability
-for safety of our clients
-safety for ourselves and co-workers
why is it important for
to build better relationships with co-workers, clients,
HCA's o communicate
and families
effectively
-we communicate with client who cannot speak,
cannot hear, or are confused
-we need to understand, respect, and be sensitive to
each unique situation and need
how do we communicate -respect clients culture and religion
effectively -understand that stress, problems, illnesses,
frustrations can affect how messages are sent and
received
-be a good listener
-showing interest shows you care
-make eye contact
-lean towards the client
-respond
effective communication
-paraphrase
-empathetic listening
-use open and closed ended questions
-clarifying
-focusing
https://quizlet.com/1066704381/hca-101-exam-questions-answers-100-verified-solutions-questions-with-correct-answers-2025-latest-update-flash-car… 3/40
, 8/19/25, 2:37 PM HCA 101 Exam Questions & Answers | 100% Verified solutions |Questions with Correct Answers 2025 latest update!! Flashcards | …
-ordering
-interrupting
-answering your own question
-giving advice or opinion
barriers that prevent
-minimizing problems
effective communication
-using patronizing language/ dehumanizing
-failing to listen/ distractions
-complaining
-threatening
Challenges to anger is a common response to illness and disability
communication by clients and families
assertive communication expresses thoughts and
communicating assertively
feelings positively
-benefits the client
professional -caregiver has a balance power, client is dependent
communication -caregiver is getting paid for a service
-clients trusts the caregiver to maintain confidentiality
-exists for the mutual benefit of individuals involved
-Individuals have the freedom to remain in the
social communication relationship or to leave
- there is give an take, both individuals have the
opportunity to have there needs meet
- you hare personal problems or aspects of your
intimate life with clients
-you keep secrets with clients
warning signs that
-you become defensive when someone questions
professional boundaries
your interactions
have been broken
-you have received gifts from clients
-you feel you understand the clients problems better
than others
deliberately revealing information about oneself that
What is self-disclosure? is significant and would not normally be known by
others
https://quizlet.com/1066704381/hca-101-exam-questions-answers-100-verified-solutions-questions-with-correct-answers-2025-latest-update-flash-car… 4/40
