8/19/25, 2:00 PM USPS Sales & Services Associate Training EXAM Questions & Answers | 100% Verified solutions |Questions with Correct Answers …
USPS Sales & Services Associate Training EXAM
Questions & Answers | 100% Verified solutions
|Questions with Correct Answers 2025 latest
update!!
Save
Terms in this set (149)
Perception is Reality
Grow revenue, increase market share, develop lifetime
What are our goals?
customers.
What are some non-verbal Body movement, facial expressions, personal space.
communication cues?
The SSA shows True.
communication is
occurring when they ask
the hazmat question?
Communication skills Squarely face the person. Open your posture. Lean
require you to practice towards the sender. Eye contact. Relax.
actively attending. What
does S.O.L.E.R. represent?
The value to the customer of the product features and
What is a value
benefits....how the customer feels the product meets
proposition?
their needs.
What is "need satisfaction The understanding of a customer's needs through the
selling"? use of probing questions and careful listening.
https://quizlet.com/1066697630/usps-sales-services-associate-training-exam-questions-answers-100-verified-solutions-questions-with-correct-answer… 1/19
,8/19/25, 2:00 PM USPS Sales & Services Associate Training EXAM Questions & Answers | 100% Verified solutions |Questions with Correct Answers …
What are some examples I need, I want, I'm looking for, It's important, etc.
of the use of the
"language of needs"?
When you sell maximum Needs.
value you are meeting the
customer's __________.
What is a need? A desire to improve or accomplish something.
An informed mutual A successful sales transaction.
decision with the
customer on
service/products is
___________.
What does G.I.S.T. stand Greet, Inquire, Suggest, Thank.
for in the processing of
engaging customers?
A common myth in Message.
communication is that
listeners receive the same
______ all the time.
If you ask a customer if Suggest.
they would like to send a
package Priority Mail
Express, which is
guaranteed to arrive
tomorrow, with $100
insurance and tracking
included.....what park of
G.I.S.T. would this be?
Once you determine how Stamps, PO Boxes, money orders, packaging supplies,
a customer wants to mail a greeting cards, passports.
package and have offered
additional insurance, what
additional products may
you suggest?
https://quizlet.com/1066697630/usps-sales-services-associate-training-exam-questions-answers-100-verified-solutions-questions-with-correct-answer… 2/19
, 8/19/25, 2:00 PM USPS Sales & Services Associate Training EXAM Questions & Answers | 100% Verified solutions |Questions with Correct Answers …
What is the maximum 70 lbx.
weight for any package?
How do you determine Combine the length plus girth.
the dimensions of a
mailpiece?
Letters, flats (large envelopes), machinable parcels
What are the 5 processing
(SPRS), irregular parcels and outside parcels (both
categories?
non-machinable).
What is our "Retail Motto"? Clean, stocked and Friendly...Everyday!.
What is the maximum 130" for standard post only. Oversize charges will
length and girth apply for packages exceeding 108".
(combined) for a parcel?
Packages weighing less than 20 lbs that measure over
When are balloon charges 84" but not more than 108" (length + girth combined)
applied? that are shipped Priority mail zones 104 or Standard to
all zones.
If an article meets the size Parcel rate.
qualifications for a large
envelope (flat) but is
rigid...what price category
is it charged?
If a letter size envelope is Flat (large envelope).
thicker than 1/4" but is
even in thickness....what
price category is it
charged?
What is a customer 20 lb rate.
charged when a balloon
surcharge applies?
When is DIM (dimensional) Only for Priority packages which exceed 1 cubic foot
weight applied? and are mailed zones 5-8.
https://quizlet.com/1066697630/usps-sales-services-associate-training-exam-questions-answers-100-verified-solutions-questions-with-correct-answer… 3/19
USPS Sales & Services Associate Training EXAM
Questions & Answers | 100% Verified solutions
|Questions with Correct Answers 2025 latest
update!!
Save
Terms in this set (149)
Perception is Reality
Grow revenue, increase market share, develop lifetime
What are our goals?
customers.
What are some non-verbal Body movement, facial expressions, personal space.
communication cues?
The SSA shows True.
communication is
occurring when they ask
the hazmat question?
Communication skills Squarely face the person. Open your posture. Lean
require you to practice towards the sender. Eye contact. Relax.
actively attending. What
does S.O.L.E.R. represent?
The value to the customer of the product features and
What is a value
benefits....how the customer feels the product meets
proposition?
their needs.
What is "need satisfaction The understanding of a customer's needs through the
selling"? use of probing questions and careful listening.
https://quizlet.com/1066697630/usps-sales-services-associate-training-exam-questions-answers-100-verified-solutions-questions-with-correct-answer… 1/19
,8/19/25, 2:00 PM USPS Sales & Services Associate Training EXAM Questions & Answers | 100% Verified solutions |Questions with Correct Answers …
What are some examples I need, I want, I'm looking for, It's important, etc.
of the use of the
"language of needs"?
When you sell maximum Needs.
value you are meeting the
customer's __________.
What is a need? A desire to improve or accomplish something.
An informed mutual A successful sales transaction.
decision with the
customer on
service/products is
___________.
What does G.I.S.T. stand Greet, Inquire, Suggest, Thank.
for in the processing of
engaging customers?
A common myth in Message.
communication is that
listeners receive the same
______ all the time.
If you ask a customer if Suggest.
they would like to send a
package Priority Mail
Express, which is
guaranteed to arrive
tomorrow, with $100
insurance and tracking
included.....what park of
G.I.S.T. would this be?
Once you determine how Stamps, PO Boxes, money orders, packaging supplies,
a customer wants to mail a greeting cards, passports.
package and have offered
additional insurance, what
additional products may
you suggest?
https://quizlet.com/1066697630/usps-sales-services-associate-training-exam-questions-answers-100-verified-solutions-questions-with-correct-answer… 2/19
, 8/19/25, 2:00 PM USPS Sales & Services Associate Training EXAM Questions & Answers | 100% Verified solutions |Questions with Correct Answers …
What is the maximum 70 lbx.
weight for any package?
How do you determine Combine the length plus girth.
the dimensions of a
mailpiece?
Letters, flats (large envelopes), machinable parcels
What are the 5 processing
(SPRS), irregular parcels and outside parcels (both
categories?
non-machinable).
What is our "Retail Motto"? Clean, stocked and Friendly...Everyday!.
What is the maximum 130" for standard post only. Oversize charges will
length and girth apply for packages exceeding 108".
(combined) for a parcel?
Packages weighing less than 20 lbs that measure over
When are balloon charges 84" but not more than 108" (length + girth combined)
applied? that are shipped Priority mail zones 104 or Standard to
all zones.
If an article meets the size Parcel rate.
qualifications for a large
envelope (flat) but is
rigid...what price category
is it charged?
If a letter size envelope is Flat (large envelope).
thicker than 1/4" but is
even in thickness....what
price category is it
charged?
What is a customer 20 lb rate.
charged when a balloon
surcharge applies?
When is DIM (dimensional) Only for Priority packages which exceed 1 cubic foot
weight applied? and are mailed zones 5-8.
https://quizlet.com/1066697630/usps-sales-services-associate-training-exam-questions-answers-100-verified-solutions-questions-with-correct-answer… 3/19
