Quality Management and
Operations Strategy Exam Review
- ANSWER-
Load - ANSWER- balancingFocuses on achieving approximately maximum resource
utilization for resources in the process.
'Upstream' in a supply - ANSWER- chainRefers to the initial stages (towards raw
materials) in the supply chain.
'First-tier' - ANSWER- supplierA distributor providing the products directly to the
retailer.
Make-or-buy - ANSWER- analysis'Make' decision is preferred when producing
internally offers a strategic advantage or aligns with business strengths.
Second-tier - ANSWER- supplierSmartMaterial Co. is considered a second-tier
supplier to ABC Electronics because they supply parts to TechChip Supplies, which directly
supplies ABC Electronics.
- ANSWER- ThroughputTotal output actually handled over a time period.
Little's - ANSWER- LawCan be used to find the average number of products in
production if you know the average time each product spends in the production line and the
average number of products produced for a time period.
Actual Flow - ANSWER- TimeThe time it takes for a unit to complete the process with
waiting periods included.
Process capacity after - ANSWER- doublingIn an assembly line with capacities of 15,
50, and 30 units per hour, the process capacity is now 15 units per hour.
, Project Manager - ANSWER- tasksTypically does not perform subtasks of a major task
directly.
Project charter preparation - ANSWER- stagePrepared and written in the initiation
phase.
Work Breakdown Structure - ANSWER- (WBS)The primary purpose is to break down
large tasks into manageable pieces.
Critical path in project - ANSWER- managementThe path of activities that
determines the project duration.
Feasible solution in - ANSWER- optimizationAny solution that satisfies all
constraints.
Prevention costsCosts associated with reducing the potential for defects (e.g., training,
quality improvement programs).
Pilot in quality - ANSWER- managementTo verify or validate the impact of
changes before fully incorporating them.
R- - ANSWER- chartsThey track changes in the dispersion of a process.
X-bar - ANSWER- chartA chart used in SPC to monitor the changes in the central
tendency of a process.
Six - ANSWER- SigmaA term that came from the statistics.
Voice of the Customer - ANSWER- (VOC)Refers to gathering customer feedback to
understand their quality expectations.
Pareto - ANSWER- chartA chart used to prioritize problems or defects based on their
frequency of occurrence.
Operations Strategy Exam Review
- ANSWER-
Load - ANSWER- balancingFocuses on achieving approximately maximum resource
utilization for resources in the process.
'Upstream' in a supply - ANSWER- chainRefers to the initial stages (towards raw
materials) in the supply chain.
'First-tier' - ANSWER- supplierA distributor providing the products directly to the
retailer.
Make-or-buy - ANSWER- analysis'Make' decision is preferred when producing
internally offers a strategic advantage or aligns with business strengths.
Second-tier - ANSWER- supplierSmartMaterial Co. is considered a second-tier
supplier to ABC Electronics because they supply parts to TechChip Supplies, which directly
supplies ABC Electronics.
- ANSWER- ThroughputTotal output actually handled over a time period.
Little's - ANSWER- LawCan be used to find the average number of products in
production if you know the average time each product spends in the production line and the
average number of products produced for a time period.
Actual Flow - ANSWER- TimeThe time it takes for a unit to complete the process with
waiting periods included.
Process capacity after - ANSWER- doublingIn an assembly line with capacities of 15,
50, and 30 units per hour, the process capacity is now 15 units per hour.
, Project Manager - ANSWER- tasksTypically does not perform subtasks of a major task
directly.
Project charter preparation - ANSWER- stagePrepared and written in the initiation
phase.
Work Breakdown Structure - ANSWER- (WBS)The primary purpose is to break down
large tasks into manageable pieces.
Critical path in project - ANSWER- managementThe path of activities that
determines the project duration.
Feasible solution in - ANSWER- optimizationAny solution that satisfies all
constraints.
Prevention costsCosts associated with reducing the potential for defects (e.g., training,
quality improvement programs).
Pilot in quality - ANSWER- managementTo verify or validate the impact of
changes before fully incorporating them.
R- - ANSWER- chartsThey track changes in the dispersion of a process.
X-bar - ANSWER- chartA chart used in SPC to monitor the changes in the central
tendency of a process.
Six - ANSWER- SigmaA term that came from the statistics.
Voice of the Customer - ANSWER- (VOC)Refers to gathering customer feedback to
understand their quality expectations.
Pareto - ANSWER- chartA chart used to prioritize problems or defects based on their
frequency of occurrence.
