N310 Exam #1 Questions and Answers Fully Solved Latest Update 2025-2026
What is job #1? - Answers Empathy
What are the greatest challenges in becoming an effective, caring nurse? - Answers Patience,
time management, language, and cultural barriers
Where does a flourishing relationship between nurse and patient begin? - Answers The first
encounter
At what point in the nurse/patient relationship is the patient vulnerable - Answers the first
encounter
What are the goals of a nurse? - Answers -Understand the patient's needs
-Understand the healthcare goals
-Deliver patient-centered care
People seeking & or receiving healthcare services from healthcare providers - Answers Patients
Communication between patient, family members, and providers during visits to receive
healthcare. Occurs across professions and requires and interdisciplinary approach - Answers
Patient-provider communication
Sharing of health-related info between patient and nurse (both the patient and nurse send &
receive information) - Answers Communication
What are the goals of communication? - Answers -Communication is interactional by nature
-Can be verbal, written, personal/impersonal, etc.
-Ideally facilitates health, growth, and healing
What are the 2 levels where communication occurs? - Answers 1. The relationship level
2. The content level
_______ is how 2 participants are bound and relate to each other - Answers The relationship level
______ refers to the words, language, and information that are exchanged by participants -
Answers The content level
What are the 4 modes of Communication relevant to Nurse-Patient interaction? - Answers 1.
Health Belief Model
2. Orlando's Theory of the Deliberative Nursing Process
3. Rogerian Model
, 4. Social Information Processing Model
_________ focuses on patient's perspective, the demographic of characteristics can influence
patient's beliefs, and cues to action are incorporated into interventions - Answers Health belief
model
Identify the cues to action and age-related variables: teens are more susceptible to cigarettes
that involve peer influence - Answers cigarettes: (cues to action)
Peer influence: (age-related variable)
______ says that communication between nurses and patients involves: patient's behavior-
sends cues, nurses reaction- his/her response to patient cues, nurse activity (automatic or
deliberative nursing process) - Answers Orlando's Theory of the Deliberative Nursing Process
________ allows nurses to identify patient needs & to help the patient - Answers Deliberative
nursing process
What are the 2 types of nurse responses? - Answers 1. non-observable response- consisting of
thoughts, perceptions, and feelings
2. Nurses activity observable final response to patient behavior
In ___________ the nurse-patient relationship involves reciprocity, is dynamic, and is collaborative
and the nurse confirms her/his perceptions, thoughts, and feelings with the patient for
validation prior to selecting activity - Answers Orlando's Theory of the Deliberative Nursing
Process
In ______ communication is client centered (the patient is the focus of the interactions); nurses
communicate with empathy, positive regard (respect) and congruence (genuineness) in order to
facilitate a patient's adjustment to the circumstances and movement toward health - Answers
Rogerian Model
In _______ we do not ask, questions, we make statements and wait for responses - Answers
Rogerian Model
In _______ circular deception of emotional and cognitive processes involved in learning to
respond to social cues - Answers Social Information Processing Model-Crick and Dodge Model
What do nurses learn in the Social Information Processing Model-Crick and Dodge Model? -
Answers ♣ Control internal reactions to patient communication
♣ Develop self-efficacy (confidence)
♣ Decide on responses
♣ Enact a response that helps both patient and nurse attain their goals
What is job #1? - Answers Empathy
What are the greatest challenges in becoming an effective, caring nurse? - Answers Patience,
time management, language, and cultural barriers
Where does a flourishing relationship between nurse and patient begin? - Answers The first
encounter
At what point in the nurse/patient relationship is the patient vulnerable - Answers the first
encounter
What are the goals of a nurse? - Answers -Understand the patient's needs
-Understand the healthcare goals
-Deliver patient-centered care
People seeking & or receiving healthcare services from healthcare providers - Answers Patients
Communication between patient, family members, and providers during visits to receive
healthcare. Occurs across professions and requires and interdisciplinary approach - Answers
Patient-provider communication
Sharing of health-related info between patient and nurse (both the patient and nurse send &
receive information) - Answers Communication
What are the goals of communication? - Answers -Communication is interactional by nature
-Can be verbal, written, personal/impersonal, etc.
-Ideally facilitates health, growth, and healing
What are the 2 levels where communication occurs? - Answers 1. The relationship level
2. The content level
_______ is how 2 participants are bound and relate to each other - Answers The relationship level
______ refers to the words, language, and information that are exchanged by participants -
Answers The content level
What are the 4 modes of Communication relevant to Nurse-Patient interaction? - Answers 1.
Health Belief Model
2. Orlando's Theory of the Deliberative Nursing Process
3. Rogerian Model
, 4. Social Information Processing Model
_________ focuses on patient's perspective, the demographic of characteristics can influence
patient's beliefs, and cues to action are incorporated into interventions - Answers Health belief
model
Identify the cues to action and age-related variables: teens are more susceptible to cigarettes
that involve peer influence - Answers cigarettes: (cues to action)
Peer influence: (age-related variable)
______ says that communication between nurses and patients involves: patient's behavior-
sends cues, nurses reaction- his/her response to patient cues, nurse activity (automatic or
deliberative nursing process) - Answers Orlando's Theory of the Deliberative Nursing Process
________ allows nurses to identify patient needs & to help the patient - Answers Deliberative
nursing process
What are the 2 types of nurse responses? - Answers 1. non-observable response- consisting of
thoughts, perceptions, and feelings
2. Nurses activity observable final response to patient behavior
In ___________ the nurse-patient relationship involves reciprocity, is dynamic, and is collaborative
and the nurse confirms her/his perceptions, thoughts, and feelings with the patient for
validation prior to selecting activity - Answers Orlando's Theory of the Deliberative Nursing
Process
In ______ communication is client centered (the patient is the focus of the interactions); nurses
communicate with empathy, positive regard (respect) and congruence (genuineness) in order to
facilitate a patient's adjustment to the circumstances and movement toward health - Answers
Rogerian Model
In _______ we do not ask, questions, we make statements and wait for responses - Answers
Rogerian Model
In _______ circular deception of emotional and cognitive processes involved in learning to
respond to social cues - Answers Social Information Processing Model-Crick and Dodge Model
What do nurses learn in the Social Information Processing Model-Crick and Dodge Model? -
Answers ♣ Control internal reactions to patient communication
♣ Develop self-efficacy (confidence)
♣ Decide on responses
♣ Enact a response that helps both patient and nurse attain their goals
