PROSERVE STUDY GUIDE 2025/2026 QUESTIONS AND
ANSWERS RATED A+
✔✔When workers do duty of care - ✔✔: when customer or guests appear to have had
too much to drink enters your place of work or comes to a special event you're
volunteering at
: when you have to stop liquor service to a customer or guest
: when a customer appears to have had too much to drink leaves your work or event
: when a guest appears to have had too much tries to buy liquor from you or accepts
delivery for someone else
: when an underage guest asks for a drink tries to buy liquor from you or accepts
delivery of liquor for someone else
: when you need to ask a customer who may have had too much to drink to leave your
work or event
✔✔How a worker performs duty of care - ✔✔: think about how my customer will get
home safely at the end of the evening. Help them get a cab or other safe way home
: need to know how to stop liquor service or sales to customer who appear to have had
too much to drink and want to buy more
: need to be aware of how much my customers have had to drink, and watch for signs
that they have had too much
: need to know how to ask for and check ID
: need to know and follow house policies at work. Working with co-workers as a team
will help make the night safe and fun for all.
✔✔If you do not do your duty of care.. - ✔✔You can be legally responsible for any harm
or damage they may cause
✔✔Exercise duty of care by - ✔✔- preventing them from getting intoxicated
- keeping them safe from harm and preventing them from doing harm to other people
✔✔Foreseeable harm - ✔✔Any sort of danger that you can reasonably expect or
imagine happening because of what is going on
✔✔Foreseeable harm and liquor store retailer - ✔✔Say no to intoxicated clients
Offer a taxi or sober friend family to pick up
Call police if insistent driving
Always ask for ID if appear under 25. Never sell if suspicion of buying for minors
Do not allow minors to be in vicinity unless with parents or over 18 guardian
Tell manager about any of these and fill out incident report
✔✔Manager and foreseeable harm - ✔✔- make sure policies show duty of care to
everyone
- provide training
- always ask for ID under 25
, - don't allow minors
- support stop of service
- help customers intoxicated to call a cab or get a sober ride
- help workers deal with problem clients
- call police if customer refuses to leave or is violent
- call ambulance if customer unconscious or I'll does not respond to help
- fill out incident report for any of these situations
✔✔Foreseeable harm prevention by workers - ✔✔: stop service to customers who
appear intoxicated
: monitor customers and slow down service when your customers drink too fast
: ask manager and or other Co worker to help you with problem customers or guests
who've had too much
: call police if insistent on driving
: ask customers and guests to show ID if appear under 25
: do not serve liquor to minors and prohibit them
: always check surroundings if seems unsafe do something right away
: tell manager about all situations and incident report
✔✔Security staff and foreseeable harm - ✔✔- don't all minors or intoxicated people to
enter
- call a taxi sober friend to get guest
- deal with customers who have had too much to drink firmly but politely. Let them know
you want them home safely so you can see them again soon
- step in to help servers deal with difficult customers or customers who had too much to
drink
- if police called cooperate and assist them if asked
- tell manager about any of these situations fill out incident report
✔✔Liability means - ✔✔Something for which you are legally responsible
✔✔You can be sued if you are - ✔✔Liable for what you did or didn't do when someone's
hurt, causes harm, or damages property and liquor was involved
✔✔Liquor consumption by licensee staff - ✔✔Not allowed on duty or after last call and
service stops
✔✔Class A Liquor License - ✔✔Minors allowed
Restaurants, lounges, hotels
✔✔Class A - Minors Prohibited - ✔✔Bars, taverns, casinos, and nightclubs
✔✔Class B Liquor License - ✔✔Convention centres, recreational facilities (golf course,
arenas, stadiums, theatres, bowling alleys)
Minors allowed at some of these
ANSWERS RATED A+
✔✔When workers do duty of care - ✔✔: when customer or guests appear to have had
too much to drink enters your place of work or comes to a special event you're
volunteering at
: when you have to stop liquor service to a customer or guest
: when a customer appears to have had too much to drink leaves your work or event
: when a guest appears to have had too much tries to buy liquor from you or accepts
delivery for someone else
: when an underage guest asks for a drink tries to buy liquor from you or accepts
delivery of liquor for someone else
: when you need to ask a customer who may have had too much to drink to leave your
work or event
✔✔How a worker performs duty of care - ✔✔: think about how my customer will get
home safely at the end of the evening. Help them get a cab or other safe way home
: need to know how to stop liquor service or sales to customer who appear to have had
too much to drink and want to buy more
: need to be aware of how much my customers have had to drink, and watch for signs
that they have had too much
: need to know how to ask for and check ID
: need to know and follow house policies at work. Working with co-workers as a team
will help make the night safe and fun for all.
✔✔If you do not do your duty of care.. - ✔✔You can be legally responsible for any harm
or damage they may cause
✔✔Exercise duty of care by - ✔✔- preventing them from getting intoxicated
- keeping them safe from harm and preventing them from doing harm to other people
✔✔Foreseeable harm - ✔✔Any sort of danger that you can reasonably expect or
imagine happening because of what is going on
✔✔Foreseeable harm and liquor store retailer - ✔✔Say no to intoxicated clients
Offer a taxi or sober friend family to pick up
Call police if insistent driving
Always ask for ID if appear under 25. Never sell if suspicion of buying for minors
Do not allow minors to be in vicinity unless with parents or over 18 guardian
Tell manager about any of these and fill out incident report
✔✔Manager and foreseeable harm - ✔✔- make sure policies show duty of care to
everyone
- provide training
- always ask for ID under 25
, - don't allow minors
- support stop of service
- help customers intoxicated to call a cab or get a sober ride
- help workers deal with problem clients
- call police if customer refuses to leave or is violent
- call ambulance if customer unconscious or I'll does not respond to help
- fill out incident report for any of these situations
✔✔Foreseeable harm prevention by workers - ✔✔: stop service to customers who
appear intoxicated
: monitor customers and slow down service when your customers drink too fast
: ask manager and or other Co worker to help you with problem customers or guests
who've had too much
: call police if insistent on driving
: ask customers and guests to show ID if appear under 25
: do not serve liquor to minors and prohibit them
: always check surroundings if seems unsafe do something right away
: tell manager about all situations and incident report
✔✔Security staff and foreseeable harm - ✔✔- don't all minors or intoxicated people to
enter
- call a taxi sober friend to get guest
- deal with customers who have had too much to drink firmly but politely. Let them know
you want them home safely so you can see them again soon
- step in to help servers deal with difficult customers or customers who had too much to
drink
- if police called cooperate and assist them if asked
- tell manager about any of these situations fill out incident report
✔✔Liability means - ✔✔Something for which you are legally responsible
✔✔You can be sued if you are - ✔✔Liable for what you did or didn't do when someone's
hurt, causes harm, or damages property and liquor was involved
✔✔Liquor consumption by licensee staff - ✔✔Not allowed on duty or after last call and
service stops
✔✔Class A Liquor License - ✔✔Minors allowed
Restaurants, lounges, hotels
✔✔Class A - Minors Prohibited - ✔✔Bars, taverns, casinos, and nightclubs
✔✔Class B Liquor License - ✔✔Convention centres, recreational facilities (golf course,
arenas, stadiums, theatres, bowling alleys)
Minors allowed at some of these
