MGT 18 Midterm Exam – Questions With Definitive
Solutions
5 Stages of Group Development Correct Answer - 1) Forming: identifying
purpose of group, understanding who is who, avoidance of conflict, focus on
acceptance
2) Storming: Need to smooth out serious issues to get things done; clarify
tasks, roles, and leadership; unpleasant, facing conflict focused on
authority/leadership; high emotions and tension
3) Norming: Members grow comfortable with new routines formed in
"Storming" stage, formation of trust and faith within group, clear task and
member roles, appreciation of individual skills and contributions, cohesion
among group members, feeling of success
4) Performing: NOT REACHED BY ALL GROUPS, members understand one
another, high trust allows members to act independently and flexibly, high
levels of group identity and loyalty, high morale, focus equally on group
cohesion and task, high energy and comfort allow members to focus on task
rather than interpersonal conflict,
high performance stage for MATURE GROUPS
5) Adjourning: Task completion (if you make it to the end), member
disengagement, shared sense of loss (if unsuccessful at completing task),
IMPORTANT to celebrate success
Group Development is not always one directional, may need to backtrack due
to lack of trust and high conflict.
Group Norms and Roles Correct Answer - Norms: Broad, informal rules
that address appropriate group behavior; often unwritten and unspoken (e.g.
showing up on time, minimizing phone use to stay on task)
Roles: patterns of expected behavior from group members, associated with
the part you play in the group
, Task Roles Correct Answer - Address group productivity and goal
achievement
Initiator: offering ideas to get things started, propose new
solutions/directions
Opinion Seeker: seek input from all group members
Integrator: summarize discussion points, link ideas together
Facilitator: keep group on track towards goal accomplishment
Energizer: keep group energized for goal accomplishment, keeping morale
high
Devil's Advocate: focus on avoiding group think, challenging group's point of
view for the sake of poking holes
Maintenance Roles Correct Answer - Relate to group cohesion,
intragroup behavior, and maturity (stages of group development)
Encourager: promotes good spirit by praising/accepting all group members
Harmonizer: maintains peace, monitors group member satisfaction levels
Tension Reliever: uses humor to break tension, keep group focused after
conflict
Gatekeeper: leads group processes towards positive relationship building,
positive group development among members, avoid negative conflict
Feelings Expresser: monitors feelings/emotions of the group
Dysfunctional Roles Correct Answer - Disruptive roles which negatively
affect productivity and cohesion; impede group development and maturity
Blocker: oppose ideas/efforts of the group, blocks progress towards goal and
group development
Solutions
5 Stages of Group Development Correct Answer - 1) Forming: identifying
purpose of group, understanding who is who, avoidance of conflict, focus on
acceptance
2) Storming: Need to smooth out serious issues to get things done; clarify
tasks, roles, and leadership; unpleasant, facing conflict focused on
authority/leadership; high emotions and tension
3) Norming: Members grow comfortable with new routines formed in
"Storming" stage, formation of trust and faith within group, clear task and
member roles, appreciation of individual skills and contributions, cohesion
among group members, feeling of success
4) Performing: NOT REACHED BY ALL GROUPS, members understand one
another, high trust allows members to act independently and flexibly, high
levels of group identity and loyalty, high morale, focus equally on group
cohesion and task, high energy and comfort allow members to focus on task
rather than interpersonal conflict,
high performance stage for MATURE GROUPS
5) Adjourning: Task completion (if you make it to the end), member
disengagement, shared sense of loss (if unsuccessful at completing task),
IMPORTANT to celebrate success
Group Development is not always one directional, may need to backtrack due
to lack of trust and high conflict.
Group Norms and Roles Correct Answer - Norms: Broad, informal rules
that address appropriate group behavior; often unwritten and unspoken (e.g.
showing up on time, minimizing phone use to stay on task)
Roles: patterns of expected behavior from group members, associated with
the part you play in the group
, Task Roles Correct Answer - Address group productivity and goal
achievement
Initiator: offering ideas to get things started, propose new
solutions/directions
Opinion Seeker: seek input from all group members
Integrator: summarize discussion points, link ideas together
Facilitator: keep group on track towards goal accomplishment
Energizer: keep group energized for goal accomplishment, keeping morale
high
Devil's Advocate: focus on avoiding group think, challenging group's point of
view for the sake of poking holes
Maintenance Roles Correct Answer - Relate to group cohesion,
intragroup behavior, and maturity (stages of group development)
Encourager: promotes good spirit by praising/accepting all group members
Harmonizer: maintains peace, monitors group member satisfaction levels
Tension Reliever: uses humor to break tension, keep group focused after
conflict
Gatekeeper: leads group processes towards positive relationship building,
positive group development among members, avoid negative conflict
Feelings Expresser: monitors feelings/emotions of the group
Dysfunctional Roles Correct Answer - Disruptive roles which negatively
affect productivity and cohesion; impede group development and maturity
Blocker: oppose ideas/efforts of the group, blocks progress towards goal and
group development
