UCSD Mgt18 Final: Questions With Analytical Solutions
Meyer: Aaron in Russia Example: Correct Answer - - born in tel aviv to
russian parents
- arrives in moscow to take charge of his israeli companies' plant, but is
struggling
- we all have faulty expectations about how ppl from other cultures operate
(ex: more authoritarian in russia vs egalitarian in israel) and need to
- adapt to diff perceptions on leadership in authority (ex: in moscow vs israel)
What's the point of the culture map? Correct Answer - Knowing how
different countries have different view points on things, such as direct or
indirect criticism, etc.
Meyer: 8 Different Scales of The Culture Map Correct Answer - 1)
Communicating: the definition of a good communicator varies from culture to
culture
2) Evaluating: the definition of constructive criticism varies from culture to
culture.
3) Persuading: the way you persuade in biz is based off your cultural
background
4) Leading: the level of respect for authority figures depends on your cultural
background
5) Deciding: we often assume that the most egalitarian cultures will be the
most democratic, but this isn't always the case.
6) Trusting: in task-based cultures, trust is built thru work. In a relationship-
based society, trust is the result of connections.
7) Disagreeing: diff cultures have diff ideas about how constructive
disagreement is.
8) Scheduling: all bizzes follow schedules, but in some it's a suggestion, in
others it's exact
Rules:1. Don't underestimate the challenge
2. Apply Multiple Perspectives
3. Find the positive in other approaches
4. Adjust and readjust your position
Meyer: Brazilians Example Correct Answer - "Beyond meals, make all
efforts to find time to let yourguard down with those you'd like to build trust
, with, and tobuild up personal bonds.""There is a very clear, practical benefit
to investing inaffective relationship-building"
Meyer: Li Shen Example Correct Answer - - Li Shen is a Chinese manager
given a job at L'oreal
- Despite her excellent English and French, several members question her
every decision at the presentation
- She feels humiliated but is then congratulated, called polished and
interesting. She realizes that though this wouldn't be normal in China, it is in
France
- Going forward to Mianizi, the Li Shen example is an example of how raised in
this cultural setting, Shen was shocked by the willingness of her French
colleagues to challenge her ideas in a public forum.
- Example of cultural differences aren't necessarily rude, just different
Meyer: Guanxi Correct Answer - Chinese word
- formal business dinner
The concept of building personal relationships, or guanxi, is extremely
important in Chinese business culture and crucial when doing business
Meyer: Affective Trust Correct Answer - Erin Meyer describes the
dimension of trust as cognitive trust vs. affective trust. Affective trust arises
from feelings of emotional closeness, empathy or friendship. This is trust from
the heart.
- relationship based cultures
Meyer: Cognitive Trust Correct Answer - Erin Meyer describes the
dimension of trust as cognitive trust vs. affective trust. Cognitive trust is based
on the confidence you feel in another person's accomplishments, skills, and
reliability. This is trust from the head.
- task based cultures
Meyer: Sachlichkeit Correct Answer - German for "objectivity"
- With Sachlichkeit, we can separate someone's opinions or idea from the
person expressing that idea. A German debate is a demonstration of
Sachlichkeit.
- cultural reason for the Germans constantly challenging Erin: If we are
challenging you, it is because we are interested.
Meyer: Aaron in Russia Example: Correct Answer - - born in tel aviv to
russian parents
- arrives in moscow to take charge of his israeli companies' plant, but is
struggling
- we all have faulty expectations about how ppl from other cultures operate
(ex: more authoritarian in russia vs egalitarian in israel) and need to
- adapt to diff perceptions on leadership in authority (ex: in moscow vs israel)
What's the point of the culture map? Correct Answer - Knowing how
different countries have different view points on things, such as direct or
indirect criticism, etc.
Meyer: 8 Different Scales of The Culture Map Correct Answer - 1)
Communicating: the definition of a good communicator varies from culture to
culture
2) Evaluating: the definition of constructive criticism varies from culture to
culture.
3) Persuading: the way you persuade in biz is based off your cultural
background
4) Leading: the level of respect for authority figures depends on your cultural
background
5) Deciding: we often assume that the most egalitarian cultures will be the
most democratic, but this isn't always the case.
6) Trusting: in task-based cultures, trust is built thru work. In a relationship-
based society, trust is the result of connections.
7) Disagreeing: diff cultures have diff ideas about how constructive
disagreement is.
8) Scheduling: all bizzes follow schedules, but in some it's a suggestion, in
others it's exact
Rules:1. Don't underestimate the challenge
2. Apply Multiple Perspectives
3. Find the positive in other approaches
4. Adjust and readjust your position
Meyer: Brazilians Example Correct Answer - "Beyond meals, make all
efforts to find time to let yourguard down with those you'd like to build trust
, with, and tobuild up personal bonds.""There is a very clear, practical benefit
to investing inaffective relationship-building"
Meyer: Li Shen Example Correct Answer - - Li Shen is a Chinese manager
given a job at L'oreal
- Despite her excellent English and French, several members question her
every decision at the presentation
- She feels humiliated but is then congratulated, called polished and
interesting. She realizes that though this wouldn't be normal in China, it is in
France
- Going forward to Mianizi, the Li Shen example is an example of how raised in
this cultural setting, Shen was shocked by the willingness of her French
colleagues to challenge her ideas in a public forum.
- Example of cultural differences aren't necessarily rude, just different
Meyer: Guanxi Correct Answer - Chinese word
- formal business dinner
The concept of building personal relationships, or guanxi, is extremely
important in Chinese business culture and crucial when doing business
Meyer: Affective Trust Correct Answer - Erin Meyer describes the
dimension of trust as cognitive trust vs. affective trust. Affective trust arises
from feelings of emotional closeness, empathy or friendship. This is trust from
the heart.
- relationship based cultures
Meyer: Cognitive Trust Correct Answer - Erin Meyer describes the
dimension of trust as cognitive trust vs. affective trust. Cognitive trust is based
on the confidence you feel in another person's accomplishments, skills, and
reliability. This is trust from the head.
- task based cultures
Meyer: Sachlichkeit Correct Answer - German for "objectivity"
- With Sachlichkeit, we can separate someone's opinions or idea from the
person expressing that idea. A German debate is a demonstration of
Sachlichkeit.
- cultural reason for the Germans constantly challenging Erin: If we are
challenging you, it is because we are interested.
