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2024 Wellcare ACT Mastery Exam
[ACTUAL EXAM] LATEST VERSION
[QUESTIONS AND ANSWERS] WITH
PRACTICE EXAM DETAILED AND
VERIFIED FOR GUARANTEED PASS-
LATEST UPDATE 2024 GRADED A
(BRAND NEW!!)
Which elements are available as part of Wellcare's Sales Support model? - ✔✔✔✔✔
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums - ✔✔✔✔✔ False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists - ✔✔✔✔✔ True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course - ✔✔✔✔✔ True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a - ✔✔✔✔✔ Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - ✔✔✔✔✔ False
, Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). - ✔✔✔✔✔ False
Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or
media use. - ✔✔✔✔✔ True
CustomPoint sales material order dates will be posted on Wellcare.com - ✔✔✔✔✔
False
The online Centene Workbench self-service portal enables you to - ✔✔✔✔✔ All of
these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more
than one MA plan provider. The disclaimer must be: - ✔✔✔✔✔ Included in any
marketing materials, including print materials and television advertisements developed,
used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. - ✔✔✔✔✔ All of these
Which of the following is not an example of Protected Health Information (PHI)? -
✔✔✔✔✔ Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation. - ✔✔✔✔✔ 48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments. - ✔✔✔✔✔ True
When explaining the provider network for D-SNPs and C-SNPs: - ✔✔✔✔✔ Avoid
submitting applications with no primary care provider (PCP) to assist these higher-risk
members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
2024 Wellcare ACT Mastery Exam
[ACTUAL EXAM] LATEST VERSION
[QUESTIONS AND ANSWERS] WITH
PRACTICE EXAM DETAILED AND
VERIFIED FOR GUARANTEED PASS-
LATEST UPDATE 2024 GRADED A
(BRAND NEW!!)
Which elements are available as part of Wellcare's Sales Support model? - ✔✔✔✔✔
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums - ✔✔✔✔✔ False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists - ✔✔✔✔✔ True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course - ✔✔✔✔✔ True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a - ✔✔✔✔✔ Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - ✔✔✔✔✔ False
, Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). - ✔✔✔✔✔ False
Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or
media use. - ✔✔✔✔✔ True
CustomPoint sales material order dates will be posted on Wellcare.com - ✔✔✔✔✔
False
The online Centene Workbench self-service portal enables you to - ✔✔✔✔✔ All of
these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more
than one MA plan provider. The disclaimer must be: - ✔✔✔✔✔ Included in any
marketing materials, including print materials and television advertisements developed,
used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. - ✔✔✔✔✔ All of these
Which of the following is not an example of Protected Health Information (PHI)? -
✔✔✔✔✔ Library Card
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation. - ✔✔✔✔✔ 48 Hours prior to
Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments. - ✔✔✔✔✔ True
When explaining the provider network for D-SNPs and C-SNPs: - ✔✔✔✔✔ Avoid
submitting applications with no primary care provider (PCP) to assist these higher-risk
members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
