HRMN 3420 PRACTICE EXAM 3 QUESTIONS
The first step of the training design process, needs assessment, refers to the general
process used to determine if training is necessary. Needs are assessed at several
different levels. Which statement below best describes the needs assessed at the task
level?
A. Whether training fits with strategic operational goals
B. The content that needs to be trained based on job tasks and KSAOs
C. Who needs the training the most
D. All of the above - Answer -B. The content that needs to be trained based on job
tasks and KSAOs
Which of the following is TRUE about learning goal orientation?
A. It is the tendency of the trainee to be reliable, hardworking, self-disciplined, and
persistent.
B. It is the tendency to believe that competence is something that can be changed
C. It is the willingness of managers and peers to provide feedback and reinforcement.
D. It is the tendency to avoid failure and incompetence
E. It is the employee's belief that he/she can successfully learn the content of a training
program. - Answer -B. It is the tendency to believe that competence is something that
can be changed
After delivering the customer service training discussed in Question 3, Central Perk
asks you to evaluate whether the wait staff have improved customer service knowledge
and food/drink knowledge as a result of the training. In terms of the four different kinds
of evaluation outcomes, Central Perk is asking you to assess:
A. Cognitive outcomes
B. Skill-based outcomes
C. Affective outcomes
D. Key organizational results - Answer -A. Cognitive outcomes
What is the MOST COMMON method of training evaluation used in American
organizations?
A. Time series design with a comparison group
B. Pretest/Posttest with a comparison group
C. Pretest/Posttest without a comparison group
D. Asking trainees whether they think the training helped
E. None of the above - Answer -D. Asking trainees whether they think the training
helped
The first step of the training design process, needs assessment, refers to the general
process used to determine if training is necessary. Needs are assessed at several
different levels. Which statement below best describes the needs assessed at the task
level?
A. Whether training fits with strategic operational goals
B. The content that needs to be trained based on job tasks and KSAOs
C. Who needs the training the most
D. All of the above - Answer -B. The content that needs to be trained based on job
tasks and KSAOs
Which of the following is TRUE about learning goal orientation?
A. It is the tendency of the trainee to be reliable, hardworking, self-disciplined, and
persistent.
B. It is the tendency to believe that competence is something that can be changed
C. It is the willingness of managers and peers to provide feedback and reinforcement.
D. It is the tendency to avoid failure and incompetence
E. It is the employee's belief that he/she can successfully learn the content of a training
program. - Answer -B. It is the tendency to believe that competence is something that
can be changed
After delivering the customer service training discussed in Question 3, Central Perk
asks you to evaluate whether the wait staff have improved customer service knowledge
and food/drink knowledge as a result of the training. In terms of the four different kinds
of evaluation outcomes, Central Perk is asking you to assess:
A. Cognitive outcomes
B. Skill-based outcomes
C. Affective outcomes
D. Key organizational results - Answer -A. Cognitive outcomes
What is the MOST COMMON method of training evaluation used in American
organizations?
A. Time series design with a comparison group
B. Pretest/Posttest with a comparison group
C. Pretest/Posttest without a comparison group
D. Asking trainees whether they think the training helped
E. None of the above - Answer -D. Asking trainees whether they think the training
helped
