HRMN 3420 FINAL EXAM AUBURN - WALKER
Training - Answer -An organization's planned efforts to help employees acquire job-
related knowledge, skills, abilities, and behaviors, with the goal of applying these on the
job.
Training Employees - Answer -Sometimes can't select employees with desired KSA's
So, we need to train them
U.S. Department of Labor:
50% of knowledge and skills will become outdated every 2.5 to 5 years
12 - 15 years in the 1970's
Training Program Objectives - Answer -Train employees for future jobs
Responding to change
Reduce turnover
Enhance safety
Improve customer service
Change attitudes:
Sexual harassment
Diversity
Instructional Design - Answer -A process of systematically developing training to meet
specified needs
Instructional Design Steps - Answer -Assess needs for training
Ensure readiness for training
Plan training program
· Objectives
· Trainers
· Methods
Implement training program
Evaluate results of training
Organizational Analysis - Answer -Training the right approach?:
, Incentives, selection, safety equipment
Resources available?
Management support?
Major Methods in Organizational Analysis - Answer -Critical incidents (accidents,
customer satisfaction incidents)
Performance appraisal data/trends
Employee surveys
Person Analysis - Answer -Performance = Ability x Motivation
Planning the Training Program - Answer -Establish training objectives. Why?:
Employee will know what he/she will learn
Allows Organizations to measure whether training met its objectives
Effective training objectives indicate:
1. What the employee is expected to learn/do
2. The quality or level of performance that is acceptable
3. The conditions under which the trainee is expected to apply what is learned
Training Methods - Answer -Business Games and Case Studies
Computer-Based Training (e-learning)
Experimental Programs
Simulation Training
Business Games and Case Studies - Answer -Provided hypothetical company and goal
Provided set of rules and/or procedures along with information on business context or
situation
Then make decisions about what to do
Computer-Based Training (e-learning) - Answer -Internet or intranet
Often interactive - can tailor presentation of material
Can combine Web-based training, distance learning, virtual classrooms
Can combine text, video, graphics, simulations
Training - Answer -An organization's planned efforts to help employees acquire job-
related knowledge, skills, abilities, and behaviors, with the goal of applying these on the
job.
Training Employees - Answer -Sometimes can't select employees with desired KSA's
So, we need to train them
U.S. Department of Labor:
50% of knowledge and skills will become outdated every 2.5 to 5 years
12 - 15 years in the 1970's
Training Program Objectives - Answer -Train employees for future jobs
Responding to change
Reduce turnover
Enhance safety
Improve customer service
Change attitudes:
Sexual harassment
Diversity
Instructional Design - Answer -A process of systematically developing training to meet
specified needs
Instructional Design Steps - Answer -Assess needs for training
Ensure readiness for training
Plan training program
· Objectives
· Trainers
· Methods
Implement training program
Evaluate results of training
Organizational Analysis - Answer -Training the right approach?:
, Incentives, selection, safety equipment
Resources available?
Management support?
Major Methods in Organizational Analysis - Answer -Critical incidents (accidents,
customer satisfaction incidents)
Performance appraisal data/trends
Employee surveys
Person Analysis - Answer -Performance = Ability x Motivation
Planning the Training Program - Answer -Establish training objectives. Why?:
Employee will know what he/she will learn
Allows Organizations to measure whether training met its objectives
Effective training objectives indicate:
1. What the employee is expected to learn/do
2. The quality or level of performance that is acceptable
3. The conditions under which the trainee is expected to apply what is learned
Training Methods - Answer -Business Games and Case Studies
Computer-Based Training (e-learning)
Experimental Programs
Simulation Training
Business Games and Case Studies - Answer -Provided hypothetical company and goal
Provided set of rules and/or procedures along with information on business context or
situation
Then make decisions about what to do
Computer-Based Training (e-learning) - Answer -Internet or intranet
Often interactive - can tailor presentation of material
Can combine Web-based training, distance learning, virtual classrooms
Can combine text, video, graphics, simulations
