CPI Exam Quiz Questions and Answers
Crisis Development Model - Correct AnswersIndividual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - Correct AnswersA noticeable increase or change in behavior
Supportive - Correct AnswersAn empathic, non-judgmental approach attempting
to alleviate. (Listening, take a break)
Defensive - Correct AnswersBeginning stage of loss of rational. (Belligerent,
Challenging)
Directive - Correct AnswersStaff takes control of the potential escalation. (Timer,
Walk)
Acting-Out Person - Correct AnswersTotal loss of control.
Nonviolent Crisis Intervention - Correct AnswersRestraint is last resort
Tension Reduction - Correct AnswersDecreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
Therapeutic Rapport - Correct AnswersCrying, falling asleep, apologizing, hugging.
Proxemics - Correct Answers1 1/2-3 feet space (depends on size, gender, cultural)
Paraverval Communication - Correct AnswersTone, Volume, Candance
Verbal Escalation Continuum - Correct AnswersQuestion, Refusal, Release,
Intimidation, Tension Reduction
Questioning - Correct AnswersInformation seeking
Crisis Development Model - Correct AnswersIndividual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - Correct AnswersA noticeable increase or change in behavior
Supportive - Correct AnswersAn empathic, non-judgmental approach attempting
to alleviate. (Listening, take a break)
Defensive - Correct AnswersBeginning stage of loss of rational. (Belligerent,
Challenging)
Directive - Correct AnswersStaff takes control of the potential escalation. (Timer,
Walk)
Acting-Out Person - Correct AnswersTotal loss of control.
Nonviolent Crisis Intervention - Correct AnswersRestraint is last resort
Tension Reduction - Correct AnswersDecreases in emotional and physical energy
that occurs after a person acts out, regaining rational.
Therapeutic Rapport - Correct AnswersCrying, falling asleep, apologizing, hugging.
Proxemics - Correct Answers1 1/2-3 feet space (depends on size, gender, cultural)
Paraverval Communication - Correct AnswersTone, Volume, Candance
Verbal Escalation Continuum - Correct AnswersQuestion, Refusal, Release,
Intimidation, Tension Reduction
Questioning - Correct AnswersInformation seeking
