Test Bank - Contemporary Logistics 12th Edition by Paul Murphy Jr., All Chapters
1) Which of the following is NOT a trend in the globalization of the manufacturing sector: - (answer)slow
pace of technological change
2) Transferring operations and activities from Europe/North American to Asia has caused a number of
difficulties leading to failure for some, as many firms are unable to contextualize which of the following
factors: - (answer)infrastructure, education/training, local/national regulations, culture/organizational
networks
what is outsourcing - (answer)the transfer to a third party of the management and delivery of a process
previously performed by the company itself
______ is defined as a key part of a contractual agreement b/w a customer and a supplier to identify
upfront performance levels that are expected; this is a legally binding contract in outsourcing -
(answer)service level agreement
according to research on a # of manufacturing companies in the UK and India, why are companies
outsourcing? - (answer)reduce direct and indirect costs, reduce logistics costs, reduce capital costs,
provide better customer service
which of the following are reasons why companies offshore? - (answer)lower costs in offshore regions
and deregulation of trade facilities offshoring
what is considered some of the most frequently reported problems leading to failure in outsourcing? -
(answer)customer complaints, diff in culture, mistakes, late delivery
_____ is a serious issue relating to intellectual property right and confidential info being passed over to
competitors - (answer)confidentiality
order qualifiers are those criteria and/or performance expectations that a company must meet for a
customer to even consider as a possible supplier. what criteria could be included as order qualifiers? -
(answer)reliability of delivery, quality certifications, price/cost reduction, delivery lead time
1) Which of the following is NOT a trend in the globalization of the manufacturing sector: - (answer)slow
pace of technological change
2) Transferring operations and activities from Europe/North American to Asia has caused a number of
difficulties leading to failure for some, as many firms are unable to contextualize which of the following
factors: - (answer)infrastructure, education/training, local/national regulations, culture/organizational
networks
what is outsourcing - (answer)the transfer to a third party of the management and delivery of a process
previously performed by the company itself
______ is defined as a key part of a contractual agreement b/w a customer and a supplier to identify
upfront performance levels that are expected; this is a legally binding contract in outsourcing -
(answer)service level agreement
according to research on a # of manufacturing companies in the UK and India, why are companies
outsourcing? - (answer)reduce direct and indirect costs, reduce logistics costs, reduce capital costs,
provide better customer service
which of the following are reasons why companies offshore? - (answer)lower costs in offshore regions
and deregulation of trade facilities offshoring
what is considered some of the most frequently reported problems leading to failure in outsourcing? -
(answer)customer complaints, diff in culture, mistakes, late delivery
_____ is a serious issue relating to intellectual property right and confidential info being passed over to
competitors - (answer)confidentiality
order qualifiers are those criteria and/or performance expectations that a company must meet for a
customer to even consider as a possible supplier. what criteria could be included as order qualifiers? -
(answer)reliability of delivery, quality certifications, price/cost reduction, delivery lead time
