Bds Q And A

BDS Q AND A

CompanybyPoliciesby-byanswer--

PoliciesbyandbyproceduresbyarebyestablishedbybybySuddenlinkbyCommunicationsbytobypro
motebyabybetterbyunderstandingbyofbythebyphilosophies,byideas,byandbyconcernsbythatbyguid
ebythebyeverydaybyoperationsbyofbySuddenlinkbyCommunications.by-byanswer--

Companybypoliciesbyhelpbydefinebyconsistentbyproceduresbyforbyinstallingbyandbymaintaini
ngbyhybridbyfiberbycoaxialby(HFC)bynetworksbyandbyforbyworkingbywithbycustomers.by-
byanswer--



ResponsibilitybyforbyEquipmentby-byanswer--

EachbySuddenlinkbytechnicianbyisbyresponsiblebyforbyknowingbythebylocationbyandbyconditi
onbyofbyanybycompany-
assignedbyequipmentbyincludingbyvehicles.byFollowbysystembyproceduresbyforbyreplacingby
lost,bywornbyorbybrokenbytools.by-byanswer--

UnauthorizedbyInstallations/CablebyTheftby-byanswer--

Local,bystate,byandbyfederalbylawsbyprohibitbyunauthorizedbycablebyuse.byViolatorsbyarebysu
bjectbytobycriminalbyandbycivilbypenalties.byCablebytheftbynotbyonlybypresentsbyabyproblembyin
bylostbyrevenuebybutbyalsobyoftenbyattributesbytobyservicebyproblemsbycausedbybybyingress/

egressbythatbyeffectbyourbypayingbycustomers.byItbyisbyeverybyemployee'sbyresponsibilitybyto
byreportbyanybyunauthorizedbyinstallations.by-byanswer--



Customer'sbyPrivacyby-byanswer--

Anybyinformationbyrelatingbytobyabycustomerbythatbyyoubyacquirebyduringbythebycoursebyofby
workingbyonbyhisbypropertybyorbyinbydiscussionsbywithbythebycustomerbymustbybebyprotected
byinbyabyprofessional,bysecurebymanner.byDobynotbydiscussbysuchbyinformationbywithbyanybyu

nauthorizedbyindividuals.bySuchbyinformationbyincludesbybutbyisbynotbylimitedbyto:by-
byanswer--



•by-byanswer--Accountbynumber

•by-byanswer--Creditbycardbynumber

•by-byanswer--Phonebynumber

•by-byanswer--Namebyandbyaddress

•by-byanswer--Socialbysecuritybynumber

, •by-byanswer--Driver'sbylicensebynumber

ServicebyDisruptionsby-byanswer--

AsbyanbyHFCbytechnician,byyoubyarebyexpectedbytobyperformbyroutinebymaintenancebytasks
bywithbylittlebyorbynobyimpactbyonbycustomers.byServicebyinterruptionsbyonbythebyHFCbybackb

onebymaybyaffectbyhundreds,byorbyevenbythousandsbyofbycustomers.byUnplannedbyserviceb
yinterruptionsbyarebynotbyacceptable.byShouldbyyoubyhavebytobydecidebyifbyyoubyneedbytobype

rformbyademandbyvs.byplannedbymaintenancebyyoubymustbyalwaysbyaskbyyourself:byIsbytheb
yfixbyworsebythanbythebythebyproblem?

byIfbythebyanswerbyisbyyesbythenbywaitbytobydobyitbyinbyabymaintenancebywindow.byIfbythebyansw

erbyisbynobythenbyrepairbyitbyimmediately.byForbyexample,byyoubyshouldbynotbyswapbyoutbyaby
workingbyamplifierbyjustbytobytrybytobyimprovebysignalbyresponsebyabylittle.by-byanswer--

Testingbyshouldbybebynon-
intrusivebyandbyconductedbyatbyavailablebytestbypointsbyusingbymethodsbysuchbyasbythebyi-
stopbyprobebyforbyexample.byTroubleshootingbytechniquesbythatbyinjectbytemporarybysignal
sbymustbybebycarefullybyplannedbytobyavoidbyfrequenciesbyinbyusebybybycustomers.by-
byanswer--



ManagingbyOutagesby-byanswer--

Whenbyservicebyinterruptionsbycannotbybebyavoided,bytheybymustbybebyplannedbyandbysche
duledbywhenbypossible.byEachbysystembyhasbydesignatedbymaintenancebytimebyslotsbyforby
makingbyHFCbynetworkbyrepairsbythatbymaybycausebytemporarybysystembyoutages.byWorkb
ywithbyyourbysupervisorbytobyschedulebyrepairbyworkbyinbythesebytimeslotsbywheneverbycircu

mstancesbypermit.by-byanswer--

Ofbycoursebytherebywillbybebytimesbywhenbyequipmentbywillbyfailbyforbyreasonsbybeyondbyourb
ycontrol.bySuchbycausesbylikebynaturalbydisasters,byvehiclebyaccidents,byequipmentbyfailure

bydobytobyagebyetc.byInbythesebycases,byyourbygoalbywillbybebytobylocatebythebyproblembyandbyr

estorebyservicebyasbyquicklybyasbypossible.byYourbymindsetbyshouldbybebytemporarybysoluti
onbyfirstbyandbyrepairbysecond.byAnbyanalogybytobybebylikebyabyparamedicbygoingbytobyabysce
enbyofbyandbyaccident.byHisbygoalbyisbytobyquicklybystablizebythebysituation,bystopbythebybleed
ing,byandbythenbygetbythebypeoplebytranportedbyforbyfinalbymedicalbyrestoration.byYourbygoal
byshouldbybebyrelativelybythebysame.byYourbygoalbyisbytobygetbythebyoutagebyrestoredbyasbyqui

cklybyasbypossiblebyusingbyanybymeansbyavailableby(paperbyclipsbyandbybubblebygumbyifbyne
cessarry)bytobyyou.byAlwaysbydobyitbyinbyabysafebymanner.byThenbyplanbyandbyschedulebytheb
yfinalbyrepairbyinbythebynormalbymaintenancebywindow.byWorkbywithbyyourbysupervisorbyand

byheadendbytechniciansbytobyisolatebythebycausebyofbythebyproblembyandbythenbyworkbyasby-

byanswer--



On-CallbyOutagesby-byanswer--

HFCbymaintenancebywillbyalmostbycertainlybyrequirebyyourbyservicesbyatbyoddbyhoursbyofbyth
ebydaybyorbynight,byoftenbywithbylittlebynoticeby(checkbywithbyyourbysupervisorbyforbyyourbysyst
em'sbypolicies).byYoubymaybybebyrequiredbytobycarrybyabycellbyphone,bypagerbyorbysomebyoth
erbyemergencybycontactbydevice.byYourbysystembymaybybebylargebyenoughbytobysupportbyab
yrotatingbyon-

callbystructurebyinbywhichbyeachbytechnicianbytakesbyabyturnbyatbybeingbyonbycallbyandbyavail