8/13/25, 11:34 PM USPS SSA Exam 2021
USPS SSA Academy 2021 STUDY GUIDE EXAM
\LATEST VERSION WITH COMPLETE QUESTIONS
AND ACCURATE DETAILED ANSWERS \LATEST
UPDATE 2025 -2026 (421)
3-5 Days for
First Class Package Service delivery Must
(Retail)
weigh 13 oz. or
less Includes
Tracking
Periodicals Items published at least 4 times a year from a known publisher.
Consists of printed matter, flyers, advertising,
USPS Marketing Mail (includes catalogs, newsletters and small packages.
EDDM) - Must contain at least 200 pieces or 50 pounds per mailing
- Provides customers with proof of mailing and the
date and time the item was delivered or delivery
Certified Mail Service
was attempted.
- Limited Tracking
- Legally Binding
- Used to mail merchandise for which the mailer has not yet been
paid.
Collect on Delivery (COD) - Articles are covered against loss, damage, rifling, and failure to
remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.
The three types of Return Receipts:
PS Form
- Return Receipt
3811 PS
- Return Receipt After Mailing
Form
- Electronic Return Receipt
3811-A
Electronic
PS Form 3816, a five part form Form for COD (Collect on Delivery)
1/17
,8/13/25, 11:34 PM USPS SSA Exam 2021
used for this type of extra
service.
Greet
Inquire
G.I.S.T.
Suggest
Thank
When do we ask this: "Does We ask this whenever we weigh an
this item
contain anything liquid,
item on the scale. "If you weigh it,
fragile, perishable, or
potentially hazardous such
you say it."
as lithium batteries,
perfume, or mercury?"
- Tracking included
USPS Retail Ground - Delivery standard: 2-8 days
- Up to 130" in length and girth allowed
International Mail Mail that is sent outside the boundaries of the United States and
its territories.
1-
The three types of Priority Mail
Day
Express (domestic)
2-
Day
Military
Items that consist of handwritten or typewritten
correspondence such as bills, statements, letters,
First Class Mail
postcards, business documents, and Business Reply
Mail.
- 1-3 business days for delivery
- Must weigh 13 ounces or less
Content limited to books, sound recordings, recorded
video tapes, printed music, etc.
Media Mail Cannot contain
advertising. Free
tracking
included.
Subject to inspection by clerks.
2/17
, 8/13/25, 11:34 PM USPS SSA Exam 2021
Content is limited to educational items like books,
sound recordings, academic theses, etc.
Library Mail Must be sent to, from, or between
qualifying institutions. Free tracking
included.
Subject to inspection by clerks.
An affordable, targeted advertising technique
EDDM (Every Door Direct
Mail) allowing customers to map their marketing mail
audience.
Zone Charts This is used to calculate PME, PM, and USPS Retail Ground prices.
USPS.co
m Postal
Sources of Product
Knowledge (4) Explorer
Postal
Bulletin
Retail
Digest
Certificate of
Mailing
Certified Mail
Collect on Delivery
(COD) Restricted
Extra Services (11) Delivery
Tracking
Insuranc
e
Registere
d Mail
Return
Receipt
Signature Confirmation
Return Receipt for
Merchandise Special
Handling
This Extra Service provides proof of the date that mail
Certificate of Mailing was presented to the Postal Service for mailing.
Does not provide tracking or proof of delivery.
3/17
USPS SSA Academy 2021 STUDY GUIDE EXAM
\LATEST VERSION WITH COMPLETE QUESTIONS
AND ACCURATE DETAILED ANSWERS \LATEST
UPDATE 2025 -2026 (421)
3-5 Days for
First Class Package Service delivery Must
(Retail)
weigh 13 oz. or
less Includes
Tracking
Periodicals Items published at least 4 times a year from a known publisher.
Consists of printed matter, flyers, advertising,
USPS Marketing Mail (includes catalogs, newsletters and small packages.
EDDM) - Must contain at least 200 pieces or 50 pounds per mailing
- Provides customers with proof of mailing and the
date and time the item was delivered or delivery
Certified Mail Service
was attempted.
- Limited Tracking
- Legally Binding
- Used to mail merchandise for which the mailer has not yet been
paid.
Collect on Delivery (COD) - Articles are covered against loss, damage, rifling, and failure to
remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.
The three types of Return Receipts:
PS Form
- Return Receipt
3811 PS
- Return Receipt After Mailing
Form
- Electronic Return Receipt
3811-A
Electronic
PS Form 3816, a five part form Form for COD (Collect on Delivery)
1/17
,8/13/25, 11:34 PM USPS SSA Exam 2021
used for this type of extra
service.
Greet
Inquire
G.I.S.T.
Suggest
Thank
When do we ask this: "Does We ask this whenever we weigh an
this item
contain anything liquid,
item on the scale. "If you weigh it,
fragile, perishable, or
potentially hazardous such
you say it."
as lithium batteries,
perfume, or mercury?"
- Tracking included
USPS Retail Ground - Delivery standard: 2-8 days
- Up to 130" in length and girth allowed
International Mail Mail that is sent outside the boundaries of the United States and
its territories.
1-
The three types of Priority Mail
Day
Express (domestic)
2-
Day
Military
Items that consist of handwritten or typewritten
correspondence such as bills, statements, letters,
First Class Mail
postcards, business documents, and Business Reply
Mail.
- 1-3 business days for delivery
- Must weigh 13 ounces or less
Content limited to books, sound recordings, recorded
video tapes, printed music, etc.
Media Mail Cannot contain
advertising. Free
tracking
included.
Subject to inspection by clerks.
2/17
, 8/13/25, 11:34 PM USPS SSA Exam 2021
Content is limited to educational items like books,
sound recordings, academic theses, etc.
Library Mail Must be sent to, from, or between
qualifying institutions. Free tracking
included.
Subject to inspection by clerks.
An affordable, targeted advertising technique
EDDM (Every Door Direct
Mail) allowing customers to map their marketing mail
audience.
Zone Charts This is used to calculate PME, PM, and USPS Retail Ground prices.
USPS.co
m Postal
Sources of Product
Knowledge (4) Explorer
Postal
Bulletin
Retail
Digest
Certificate of
Mailing
Certified Mail
Collect on Delivery
(COD) Restricted
Extra Services (11) Delivery
Tracking
Insuranc
e
Registere
d Mail
Return
Receipt
Signature Confirmation
Return Receipt for
Merchandise Special
Handling
This Extra Service provides proof of the date that mail
Certificate of Mailing was presented to the Postal Service for mailing.
Does not provide tracking or proof of delivery.
3/17
