QUESTIONS AND CORRECT ANSWERS
_____ gives managers the right to direct and control their subordinates' behavior to
accomplish organizational goals. - CORRECT ANSWER Authority
Organizational performance is a measure of how efficiently and effectively managers use
available resources to satisfy customers and achieve organizational goals. - CORRECT
ANSWER True
An advantage of achieving the right worker-task specialization and linking people and tasks
by the speed of the production line is: - CORRECT ANSWER Lower costs
In his studies, Adam Smith found that the performance of the factories in which workers
specialized in only one or a few tasks was much greater than the performance of the factory
in which each worker performed all the tasks - CORRECT ANSWER True
A low-cost strategy allows an organization to attract customers by selling goods of inferior
quality at a very low price. - CORRECT ANSWER False
In which of the following managerial tasks are work relationships restructured to facilitate the
interaction and cooperative efforts of organizational members, all of whom strive to achieve
organizational goals? - CORRECT ANSWER Planning
Strategies are a cluster of decisions concerning what organizational goals to pursue, what
actions to take, and how to use resources to achieve these goals. - CORRECT
ANSWER True
A company with a low level of efficiency and low level of effectiveness is most likely to
produce - CORRECT ANSWER A low-quality product that customers do not want
,_____ is a measure of how efficiently and effectively managers use available resources to
satisfy customers and achieve organizational goals - CORRECT
ANSWER Organizational Performance
_____ is defined as the ability of one organization to outperform other organizations because
it produces desired goods or services more efficiently and effectively than its competitors. -
CORRECT ANSWER Competitive Advantage
A(n) _____ is a collection of people who work together and coordinate their actions to
achieve a wide variety of goals. - CORRECT ANSWER Organization
Bureaucracy is a formal system of organization and administration designed to ensure
efficiency and effectiveness. - CORRECT ANSWER True
At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to
pursue. The quality that Jim displays here is efficiency. - CORRECT ANSWER False
The measure of how productively an organization uses its resources to achieve a goal is
known as _____. - CORRECT ANSWER Efficiency
Management science theory is a contemporary approach to management that focuses on the
use of rigorous quantitative techniques to help managers make maximum use of
organizational resources to produce goods and services. - CORRECT ANSWER True
In a bureaucratic system of administration, obedience owed to a manager depends on his or
her personal qualities such as personality and social status. - CORRECT
ANSWER False
Managers affect society directly with their decisions regarding the use of resources. -
CORRECT ANSWER True
Empowering employees can lead to so many kinds of performance gains that organizations
often use their reward systems to promote empowerment. - CORRECT ANSWER True
, Planning strategies is a simple and straightforward process, since it is done under
circumstances when the result is known and assured. - CORRECT ANSWER False
The human relations movement in management theory advocates that supervisors be trained
to manage subordinates in ways that elicit their cooperation and increase their productivity. -
CORRECT ANSWER True
Which of the following statements is consistent with the principles of scientific management?
- CORRECT ANSWER Increase job specialization in order to make the production
process more efficient.
Organizations are collections of people who work together and coordinate their actions to
achieve a wide variety of goals - CORRECT ANSWER True
The process of creating new products that customers want is called: - CORRECT
ANSWER Innovation
A drawback of management information systems is that they provide information only about
an organization's internal environment, and not the external environment. - CORRECT
ANSWER False
Job specialization refers to: - CORRECT ANSWER the process by which division of
labor occurs as different workers gain expertise in tasks.
The lower a manager's position is in the organization's hierarchy, the lesser time she spends in
leading and controlling the first-line managers of the organization - CORRECT
ANSWER False
Organizational culture reflects the distinctive ways in which organizational members perform
their jobs and relate to others inside and outside the organization. - CORRECT
ANSWER True