HPRS 3309 Final Study Guide Exam With
Complete Solutions
WHO Definition of health - answer A state of complete physical, mental, and social
well-being and not merely the absence of disease or infirmity.
What is population health? - answer The health outcomes of a group of individuals,
including the distribution of outcomes within the group.
What do healthcare managers and HCO's seek to improve in the community? - answer
Population Health and individual health in the community.
What is health disparity? - answer The difference in health associated with economic,
social, and/or environmental disadvantage.
What is the continuum of care? - answer The range of services needed to care for a
person or a population
What is management? - answer The process of getting done through and with people by
directing and motivating efforts towards a common objective.
What is organizational behavior? - answer The study of individual and group dynamics
within an organizational setting.
What are the five functions of management? - answer Planning, Organizing, Staffing,
Directing, Controlling.
What is centralization? - answer How high or low in an organization the authority exists
to make a decision.
What is a system? - answer A set of interrelated parts that function as a whole to
achieve a common purpose.
What is planning? - answer It is deciding what to do and how to do it; future oriented;
planning enables a HCO's manager to set a direction for the future that employees
should pursue.
How often does planning take place? - answer Continuously; Planning should precede
other management functions.
What is strategic planning? - answer The periodic process of developing a set of steps
for an organization to accomplish its mission & vision using strategic thinking.
The five categories of organizational strategies? - answer Directional, Adaptive, Market
entry/exit, Competitive, & Implementation
, What does SMART mean? - answer Specific, measurable, action-oriented, realistic, &
time-limited
Define the elements of organizational structure - answer Jobs, positions,
reporting-relationships, vertical hierarchy, spans of control, groupings of jobs into
apartments & entire organizations, and systems for coordination and communication.
What type of organization must be done by healthcare managers? - answer
Open-systems; open to their environment
What is determined for organizing tasks into jobs? - answer Decide which work tasks &
responsibilities should be assigned to which jobs & positions.
Structural issues to consider when determining an organizations structure. - answer
Differentiation & integration among departments & work units
What is a hybrid organizational structure? - answer When managers combine elements
of more than one organizational structure.
What is a functional organizational structure? - answer Organizes departments and
positions according to the functions workers perform & the workers' abilities.
What is economies of scale? - answer The ability of a business to produce more units of
goods or services on a larger scale, yet with lower cost per unit (on any), typically as a
result of business size, expanded operations, and standardization.
What is divisional structure? - answer It organizes departments and positions to focus
on particular groups of customers or services.
How are groups in organizations described? - answer People who interact and have
shared interests and characteristics.
Reasons why HCO use groups? - answer ◆Combine and coordinate work that is
fragmented because of division of work and specialized expertise.
◆ Accomplish a specific one-time project, purpose, or goal.
◆ Enable workers to grow, try new roles, and develop professionally.
◆ Expand workers' knowledge of their HCO beyond their own departments.
◆ Enable workers to share and exchange skills, knowledge, and organization learning.
Complete Solutions
WHO Definition of health - answer A state of complete physical, mental, and social
well-being and not merely the absence of disease or infirmity.
What is population health? - answer The health outcomes of a group of individuals,
including the distribution of outcomes within the group.
What do healthcare managers and HCO's seek to improve in the community? - answer
Population Health and individual health in the community.
What is health disparity? - answer The difference in health associated with economic,
social, and/or environmental disadvantage.
What is the continuum of care? - answer The range of services needed to care for a
person or a population
What is management? - answer The process of getting done through and with people by
directing and motivating efforts towards a common objective.
What is organizational behavior? - answer The study of individual and group dynamics
within an organizational setting.
What are the five functions of management? - answer Planning, Organizing, Staffing,
Directing, Controlling.
What is centralization? - answer How high or low in an organization the authority exists
to make a decision.
What is a system? - answer A set of interrelated parts that function as a whole to
achieve a common purpose.
What is planning? - answer It is deciding what to do and how to do it; future oriented;
planning enables a HCO's manager to set a direction for the future that employees
should pursue.
How often does planning take place? - answer Continuously; Planning should precede
other management functions.
What is strategic planning? - answer The periodic process of developing a set of steps
for an organization to accomplish its mission & vision using strategic thinking.
The five categories of organizational strategies? - answer Directional, Adaptive, Market
entry/exit, Competitive, & Implementation
, What does SMART mean? - answer Specific, measurable, action-oriented, realistic, &
time-limited
Define the elements of organizational structure - answer Jobs, positions,
reporting-relationships, vertical hierarchy, spans of control, groupings of jobs into
apartments & entire organizations, and systems for coordination and communication.
What type of organization must be done by healthcare managers? - answer
Open-systems; open to their environment
What is determined for organizing tasks into jobs? - answer Decide which work tasks &
responsibilities should be assigned to which jobs & positions.
Structural issues to consider when determining an organizations structure. - answer
Differentiation & integration among departments & work units
What is a hybrid organizational structure? - answer When managers combine elements
of more than one organizational structure.
What is a functional organizational structure? - answer Organizes departments and
positions according to the functions workers perform & the workers' abilities.
What is economies of scale? - answer The ability of a business to produce more units of
goods or services on a larger scale, yet with lower cost per unit (on any), typically as a
result of business size, expanded operations, and standardization.
What is divisional structure? - answer It organizes departments and positions to focus
on particular groups of customers or services.
How are groups in organizations described? - answer People who interact and have
shared interests and characteristics.
Reasons why HCO use groups? - answer ◆Combine and coordinate work that is
fragmented because of division of work and specialized expertise.
◆ Accomplish a specific one-time project, purpose, or goal.
◆ Enable workers to grow, try new roles, and develop professionally.
◆ Expand workers' knowledge of their HCO beyond their own departments.
◆ Enable workers to share and exchange skills, knowledge, and organization learning.
