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the process of studying a procedure or business in order to iden fy its goals and purposes, and
create systems and procedures that will achieve them in an efficient way - Correct Answers
Systems Analysis
The en re infrastructure, organiza on, personnel, and components that process store,
transmit, display, disseminate, and act on informa on - Correct Answers Informa on System
1. Systems are part of larger systems
2. they grow and evolve
3. the larger a system, the more me and effort needed for housekeeping
4. Changing a system is difficult and requires planning - Correct Answers General Principles of
Systems
How system components interact, how systems interact with related systems, what is upstream
from the system, what is downstream - Correct Answers Informa on ecology
shared culture, goals, assump ons, values, knowledge, tools, skills
-who are the users and what communi es do they represent - Correct Answers Community of
Prac ce
what does the system or tool invite and allow you to do - Correct Answers Affordances
1. System - defined by technology, ownership, task, security, what you have the ability to
change
2. Organiza on - one can be nested within another. Systems may exist within an organiza on, or
cross boundaries.