PHHA 430 final
(Ch1,2,3,4,5,6,7,8,9,10,11,12,13,14,15)
(New Update) Q & A |
100% Correct | A Grade (Verified
Answers)
Terms in this set (147)
Quiz_________________?
In your internship, one of the younger people on the senior leadership team reflects, "You know that,
when you're a leader, any associate or patient comment should get a constructive response. When I
started, I had a lot of trouble understanding what 'constructive response' means. What do you think that
term means?" You reply, "I think it means..." -
Answer☑
"...solving the problem raised if you can and accepting it as an OFI if you can't."
Quiz_________________?
You are meeting a group of new associates joining your well-managed HCO. You show them the
mission on the HCO's website and say, "Our mission is very real to us. It's..." -
Answer☑
"...a public declaration of intentions—why we're here."
Quiz_________________?
WMHO defines stakeholders as having "a direct interest in an organization's success." A PIT studying a
not-for-profit HCO's mission wants to know, "Are some stakeholders more important than others? Can
we give priority to the interests of some group of stakeholders at the expense of others shown in
exhibit 1.3?" You reply: -
Answer☑
1
,"They all have equal rights. If their 'direct interests' are not met, any stakeholder group can close us
down."
Quiz_________________?
A curious associate asks, "Who owns our HCO?" It's a nonreligious not-for-profit that is a subsidiary of
a larger system with many HCOs (like Sharp, Henry Ford, or Sutter Health). You respond, "The
individual HCOs are owned by..." -
Answer☑
"...the communities they serve."
Quiz_________________?
Excellence is defined as "safe, effective, patient-centered, timely, efficient, and equitable." A new
associate asks you why "safe" is first. You reply: -
Answer☑
All of the above
Quiz_________________?
At many excellent HCOs, the CEO reviews the mission with all new hires. When you're hired as a
young manager, you attend with all the other hires. At the coffee break, you hear one new hire say,
"The boss really put emphasis on the mission and stuff. I wonder if he really means it." What is your best
comment? -
Answer☑
"I'm pretty sure he does. You could ask coworkers on your team."
Quiz_________________?
You're recruiting a physician to join your HCO. She says, "The story you tell, of what you call
empowerment and continuous improvement, sounds good, and I contacted some people I know on
your clinical staff. They say very complimentary things, that your HCO delivers, and they like practicing
there. My concern is this: I'm making basically a lifetime commitment. How do I know the HCO will
continue to be cutting-edge?" You begin, "Well, nobody can foresee the future, but..." What's the best
way to complete the sentence? -
Answer☑
"...our record is our best argument. We've got growing market share, delighted patients, and
enthusiastic associates."
2
, Quiz_________________?
Why is a values statement important? Like the mission, many associates will assume that it's window
dressing. What does leadership need to say? "We're serious about our values, and they are important
because..." -
Answer☑
all of the above
Quiz_________________?
You want to describe evidence-based management (EBM) to a group of civic leaders. Which of the
following would you start with? -
Answer☑
"EBM replaces authority and opinion with fact."
Quiz_________________?
You're part of the strategy team at a small NFP HCO with a strong patient-care mission. The question
of joining are large system comes up. One of the senior managers asks you, "Just in general, why might
we do that?" You reply, "I think the most important reason might be..." -
Answer☑
"The system will help us do a better job of supporting patient care."
Quiz_________________?
All of the following statements about empowerment are true. Select the one most important to convey
to associates. -
Answer☑
Empowerment gives an associate the ability to control his or her work situation in ways consistent with
the mission and values.
Quiz_________________?
Interviewing for a position at Sharp Healthcare, you are asked, "Are you familiar with our 12 Behavior
Standards? We want all our managers, even our beginners, to exemplify them. Do you think you can do
that?" Which is the best response? -
Answer☑
3
, "Yes, of course. I studied them with my class at __________. I especially like 'All For One, One For
All'" (or any other one that you remember).
Quiz_________________?
You've been working for two years at an HCO that works hard at maintaining an environment where all
associates are empowered and motivated to meet their customers' needs. A woman you knew in
college moves to town. She's now an experienced baccalaureate-prepared nurse, and she asks if she
should apply to your HCO or a competitor. You say: -
Answer☑
"Come here. It's a great place to give care. I can introduce you to several nurses I know you'll like."
Quiz_________________?
Orienting a group of new associates on the HCO's values, you want them to take away all of the
following points. Which one should you start with? -
Answer☑
The values make the HCO a great place to give care.
Quiz_________________?
A promising young associate, just promoted to first-line leadership, asks you, "Can you list a few skills I
should think about and work on to become a really good transformational leader?" You begin your reply,
"I think these are what you should emphasize." Which skills do you include in your list? -
Answer☑
All of the above
Quiz_________________?
A colleague at the HCO where you are a manager says, "Rounding takes a lot of time. I wonder why the
senior leadership team wants us to spend five hours a week at it." You think before you answer, and
conclude that your strongest response is: -
Answer☑
"Rounding encourages workers and first-line managers to raise questions and get answers."
Quiz_________________?
4
(Ch1,2,3,4,5,6,7,8,9,10,11,12,13,14,15)
(New Update) Q & A |
100% Correct | A Grade (Verified
Answers)
Terms in this set (147)
Quiz_________________?
In your internship, one of the younger people on the senior leadership team reflects, "You know that,
when you're a leader, any associate or patient comment should get a constructive response. When I
started, I had a lot of trouble understanding what 'constructive response' means. What do you think that
term means?" You reply, "I think it means..." -
Answer☑
"...solving the problem raised if you can and accepting it as an OFI if you can't."
Quiz_________________?
You are meeting a group of new associates joining your well-managed HCO. You show them the
mission on the HCO's website and say, "Our mission is very real to us. It's..." -
Answer☑
"...a public declaration of intentions—why we're here."
Quiz_________________?
WMHO defines stakeholders as having "a direct interest in an organization's success." A PIT studying a
not-for-profit HCO's mission wants to know, "Are some stakeholders more important than others? Can
we give priority to the interests of some group of stakeholders at the expense of others shown in
exhibit 1.3?" You reply: -
Answer☑
1
,"They all have equal rights. If their 'direct interests' are not met, any stakeholder group can close us
down."
Quiz_________________?
A curious associate asks, "Who owns our HCO?" It's a nonreligious not-for-profit that is a subsidiary of
a larger system with many HCOs (like Sharp, Henry Ford, or Sutter Health). You respond, "The
individual HCOs are owned by..." -
Answer☑
"...the communities they serve."
Quiz_________________?
Excellence is defined as "safe, effective, patient-centered, timely, efficient, and equitable." A new
associate asks you why "safe" is first. You reply: -
Answer☑
All of the above
Quiz_________________?
At many excellent HCOs, the CEO reviews the mission with all new hires. When you're hired as a
young manager, you attend with all the other hires. At the coffee break, you hear one new hire say,
"The boss really put emphasis on the mission and stuff. I wonder if he really means it." What is your best
comment? -
Answer☑
"I'm pretty sure he does. You could ask coworkers on your team."
Quiz_________________?
You're recruiting a physician to join your HCO. She says, "The story you tell, of what you call
empowerment and continuous improvement, sounds good, and I contacted some people I know on
your clinical staff. They say very complimentary things, that your HCO delivers, and they like practicing
there. My concern is this: I'm making basically a lifetime commitment. How do I know the HCO will
continue to be cutting-edge?" You begin, "Well, nobody can foresee the future, but..." What's the best
way to complete the sentence? -
Answer☑
"...our record is our best argument. We've got growing market share, delighted patients, and
enthusiastic associates."
2
, Quiz_________________?
Why is a values statement important? Like the mission, many associates will assume that it's window
dressing. What does leadership need to say? "We're serious about our values, and they are important
because..." -
Answer☑
all of the above
Quiz_________________?
You want to describe evidence-based management (EBM) to a group of civic leaders. Which of the
following would you start with? -
Answer☑
"EBM replaces authority and opinion with fact."
Quiz_________________?
You're part of the strategy team at a small NFP HCO with a strong patient-care mission. The question
of joining are large system comes up. One of the senior managers asks you, "Just in general, why might
we do that?" You reply, "I think the most important reason might be..." -
Answer☑
"The system will help us do a better job of supporting patient care."
Quiz_________________?
All of the following statements about empowerment are true. Select the one most important to convey
to associates. -
Answer☑
Empowerment gives an associate the ability to control his or her work situation in ways consistent with
the mission and values.
Quiz_________________?
Interviewing for a position at Sharp Healthcare, you are asked, "Are you familiar with our 12 Behavior
Standards? We want all our managers, even our beginners, to exemplify them. Do you think you can do
that?" Which is the best response? -
Answer☑
3
, "Yes, of course. I studied them with my class at __________. I especially like 'All For One, One For
All'" (or any other one that you remember).
Quiz_________________?
You've been working for two years at an HCO that works hard at maintaining an environment where all
associates are empowered and motivated to meet their customers' needs. A woman you knew in
college moves to town. She's now an experienced baccalaureate-prepared nurse, and she asks if she
should apply to your HCO or a competitor. You say: -
Answer☑
"Come here. It's a great place to give care. I can introduce you to several nurses I know you'll like."
Quiz_________________?
Orienting a group of new associates on the HCO's values, you want them to take away all of the
following points. Which one should you start with? -
Answer☑
The values make the HCO a great place to give care.
Quiz_________________?
A promising young associate, just promoted to first-line leadership, asks you, "Can you list a few skills I
should think about and work on to become a really good transformational leader?" You begin your reply,
"I think these are what you should emphasize." Which skills do you include in your list? -
Answer☑
All of the above
Quiz_________________?
A colleague at the HCO where you are a manager says, "Rounding takes a lot of time. I wonder why the
senior leadership team wants us to spend five hours a week at it." You think before you answer, and
conclude that your strongest response is: -
Answer☑
"Rounding encourages workers and first-line managers to raise questions and get answers."
Quiz_________________?
4
